ElCaudillo

Dear Customer,

We are truly sorry to hear about your experience, and we completely understand your frustration. Please accept our sincerest apologies for the delay in our response, and for any inconvenience this has caused.

We would like to inform you that as part of our global sourcing strategy to offer more competitive prices, the products we provide may not necessarily be the UK versions. However, we assure you that these products are fully functional and compatible in your country, with no difference in performance. This information is clearly mentioned on our website, and we regret if this caused any confusion.

We are genuinely sorry for the delay and appreciate the feedback you’ve shared. We want you to know that we are actively working to improve our customer service and response times, and your feedback is invaluable in helping us achieve this.

Once again, we deeply apologise for the inconvenience and thank you for your patience and understanding as we work to make things right.

Best regards,
Dealmonday

Hi E, thank you for your feedback, and we apologize for any delays or issues you've experienced. Our busy season is underway, and we understand how crucial timely delivery is to you. Please know that our team is working diligently to process all shipments as quickly as possible while maintaining our service standards. We’ll continue to do our best to improve and we appreciate your patience and understanding. Thank you again for sharing your thoughts with us.

Hi, we're sorry to hear of your experience, we are keen to investigate, however in order to do so we require further information form you, therefore pelase don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Hello,
I am sorry that you have had a poor experience when trading your mobile phone with Gr8 Mobile.

We carry out a full diagnostic test on all handsets received and this can sometimes highlight faults which may not be evident to a user.

We are always happy to discuss such issues with customers on an individual basis and to have the phones rechecked. If you would like to contact us on 01270 445544 or by email info@gr8mobile.co.uk then I will be able to look into this for you.

Thank you

Good Afternoon,

Thank you for your review.

I have sent you an e-mail to discuss this with you directly.

Kind Regards

Laura @ VP

Hi there,

Thanks for leaving your feedback and I'm so sorry to hear that there has been an issue with your claim.

If you are happy to respond to our private request for some more information, we will of course investigate this for you!

Best wishes,
The Marshmallow Team🚗

Hi there,

Thanks for taking the time to leave this review.

I can see we have since got in touch to get this sorted and your claim is in progress.

Best wishes,
The Marshmallow team

Hi there,

Thanks for leaving your feedback!

We are ever so sorry to hear this, we have been working to a slight backlog this week but nothing has been sitting for over a week - Can you please forward your email over to hello@bellaandduke.com and we will work with you to resolve this ASAP

Best regards,
Bella and Duke

Hi Khalid,

Thank you for your recent review.

When you have selected the PD of 66, you did not advised that it is 31.5/34.5 just 66, due to this we have done each eye at 33. It is standard policy to half the PD unless the customer advises that it is different in each eye, as you have not advised us that you have a PD that is not half we have done the lenses to what was order and due to this the error is not on our part and the cost of new lenses would be £110.00. You did contact us in regards to the PD on your previous order and advised of similar issues when we did the PD to 63, each eye will have been done to 31.5 on this order and will have caused issue in the eye you have the PD of 34.5, as the lenses were never returned to us for assessment we can not comment of if this was what was causing the issue or not, as one eye will have been to the correct PD it may be that you have had less issues with them.

Regards

Shade Station

Many thanks for your message and sorry to hear this.
We are currently experiencing issue with receiving emails but hopping to be resolved quickly, hence we have not been able to receive the emails.
However please kindly contact us on +44 (0)2082081833 and we will assist you accordingly.

Update - 13/09/21 - Noted that you have returned the clock for our inspection. Having checked with our Service Dept we still not seem to have received the clock.
Please kindly get in touch by emailing our temporary email at info@zeonltd.co.uk with further details, i.e model ref and your contact details so we can keep you posted with updates.

Update 2 - 13/09/21 - We have received BC02XB clock but it has been sent under the name Khalid Naqib, can you please confirm if this is yourselves? On all correspondence we had not exchange any name or model ref which makes difficult for us to search for your return. We also tried to contact you on your mobile number for further clarification, but it went on to voicemail, so left a voicemail with our contact details.

Update 3 - 13/09/21 - Noted your last message. Our engineer will inspect and organise replacement. Will advise further update by email.

Update 4 - 15/09/21 - As per our communication earlier over the phone, please kindly note that replacement clock will be organised by end of the week. I would like to apologise for all the inconvenience you had in reaching out to us and at the same time thanking you for your patience and understanding.

Hello

Thank you for your feedback.

Our apologies that you have not received a reply. Please can you confirm your order number once we have this we will be able to advise further.

Kind regards

Louise

Hi ElCaudillo, thank you for leaving us your review. We are pleased you were happy with everything and we hope to hear from you again.