Problem with online opticians
I sent my prescription and PD but wasn’t asked for PD per eye. Glasses didn’t feel right. I went and had PD professionally measured and It was correct but slightly asymmetrical. Shade asked me to pay for brand new lenses, which is not really fair as they should ask for PD per eye to start with. Would not have happened if I had gone to a local specsavers.
Reply to Shade comment below: I did in fact return the glasses to you for assessment. I was told you would not correct the problem without my paying for new lenses. I did not even know that a PD could be asymmetrical and only found out after I received the faulty lenses. Had I gone to a bricks and mortar optician they would have measured it for me directly.
Reply from Shadestation
Hi Khalid,
Thank you for your recent review.
When you have selected the PD of 66, you did not advised that it is 31.5/34.5 just 66, due to this we have done each eye at 33. It is standard policy to half the PD unless the customer advises that it is different in each eye, as you have not advised us that you have a PD that is not half we have done the lenses to what was order and due to this the error is not on our part and the cost of new lenses would be £110.00. You did contact us in regards to the PD on your previous order and advised of similar issues when we did the PD to 63, each eye will have been done to 31.5 on this order and will have caused issue in the eye you have the PD of 34.5, as the lenses were never returned to us for assessment we can not comment of if this was what was causing the issue or not, as one eye will have been to the correct PD it may be that you have had less issues with them.
Regards
Shade Station