MF

MRS FOZIA KANWAL

United Kingdom

Reviews

Review of Calor

Review of Protect4Sure

Rated 1 out of 5 stars

be aware this company is scam

be aware this company is scam,and you will find it when you make a claim. They are only good when selling you insurance. my car's rear differential was damaged, and I paid all the cost for stripping the differential and they were present on video call during stripping. the stripping was done on 28the of December. Kia mechanic mentioned the bolt of pinion gear became lose and fell inside the differential and caused casing to damage. They asked for written quantitation for repair work and photos of car in garage which were provided and then call me to provide the receipt of car purchase as my car value was showing nothing on their system which was provided to them on 9th of January. yester we I call them to check the status of my claim the said my claim was refused as there was a play in the bearing, they found it during video call which is a joke as this play could be due to collapse of pinion gear. If the bearing has a play and they found it in stripping which was done 3weeks ago why they asked repair cost photos of car and my purchase receipt to value my car. My car was service with main dealer in October and was MOT done one day before breakdown and no such issue was identified at any point. I have requested kia Mechanic to provide me the findings in writing and I am planning to take legal advice. Now I have got the broken differential back and there is no play in bearing at all. This is complete lie as they don't want to pay money. Be aware again dont waste your money with thses scamers. They are actually Autoprotect as all there correspondence is from Autoprotect and only changed the name. Plase read Autoprotect reviews before buying

January 16, 2024
Unprompted review

Reply from Protect4Sure

Thank you for taking the time to leave us your comments. While it’s never nice for us to receive negative feedback, we take your concerns seriously and do our best to put things right if we’ve got it wrong.

Having reviewed your policy details, a formal complaint was logged on 16th January with our claims administrator, AutoProtect, and a final response to your complaint was sent to you the same day.

They have confirmed your claim was submitted to them on 16/12/2023 and on 19/12/2023 they received a call from your repairer to confirm the fault. During this call they confirmed to your repairer they would need evidence to adjudicate the claim.

This evidence was received from the repairer on 22/12/2023, after which your claim was referred to the Higher Value Claims team, who required more information from the repairer. This additional information was provided to the Higher Value Claims team from the repairer on 02/01/2024.

It was identified during the review of the claim, that the purchase price was not set up on the policy. Therefore, the claims administrators requested a copy of your purchase invoice, which was provided by you on 11/01/2024 and your policy details were updated that same day.

On 16/01/2024 it was established there was evidence of excessive play and so unfortunately the claim was declined, as there was no sudden mechanical failure.

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