My car has been in the garage for over 5 weeks awaiting to have a repair approved. I have written 3 emails, made numerous phone calls and sent a recorded delivery letter to their MD. Still no response... See more
Company replied
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Verified
brilliant service and massive thank you to Soloman who helped me so much after nightmare with other warranty companies misleading and miss selling their products. He was knowledgeable and very patient... See more
Company replied
Verified
I spoke to both Andrew and Dylan. I was very disappointed to hear from Andrew that a considerable repair bill, for work done on 19/06/2023, at a recognised Ford Dealer Garage (Allen Ford, Ketteri... See more
Company replied
Verified
I was undecided about which company to go with So I looked at quite a few warranty options and this one came up with everything I was looking for,at a competitive price, and very easy to understa... See more
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Company details
About Protect4Sure
Written by the company
Protect4Sure
The UK's Car Warranty Specialist
Every Protect4Sure policy is Fully Insured, FSCS Protected and provides cover for cars up to 10 years old or 100,000 miles.
Quick Easy Quotes
We've designed our website to allow you to complete your quote in as little as 30 seconds by following 3 simple steps!
Enter your registration number
Fill in some basic personal info
and select one of our plans.
Personal Customer Service
While our website is packed with information to help Protect4Sure policyholders check cover meets their needs, our UK based consultants are also on hand via e-mail, chat or telephone, to provide personal service when needed. Our goal is to make every aspect of your experience a positive one.
Service When You Need It Most
The true test of any warranty is how well it handles claims and Protect4Sure has appointed AutoProtect (MBI) Limited to ensure claims are handled swiftly, in the best way possible, by qualified and experienced professionals.
Combining efficiency and support when you need it most, the claims service is delivered by a large number of small teams who present a genuine ‘human face’ to our policyholders.
Equipped to settle approved claims directly with the repairer within 24 hours, claims managers are qualified vehicle engineers or have worked within the parts and service departments of dealerships.
Protect4Sure is a trading style of Future 45 Limited
COMPANY REGISTRATION No. 5407413
DATA PROTECTION REGISTER No. Z933878X
FINANCIAL CONDUCT AUTHORITY (FCA) No. 461102
Contact info
Warwick House, CM19 5DY, Essex, United Kingdom
- 0208 404 0004
- email@protect4sure.co.uk
- protect4sure.co.uk
3.8
Great
80 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Can this company stop calling trying to…
Can this company stop calling trying to make me buy a policy. I've already said I don't want a policy.
June 25, 2025
Unprompted review
Reply from Protect4Sure
Hi Wun,
Thank you for taking the time to tell us about your concerns.
We are sorry you have received calls regarding our policies. We have requested additional information from yourself so we can remove your number from our system.
Kind regards
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Verified
Very disappointed
Very disappointed, my policy was cancelled because my vehicle just 101000 mileage.
October 7, 2024
Reply from Protect4Sure
Hi Pauli
Thank you for taking the time to tell us about your concerns.
We've looked into this and see that your policy was taken out yesterday on one of partner comparison sites, where you stated that your current mileage was 75,000. We also note that the site does clearly advise customers that that vehicles must not have driven more than 99,999 miles.
As a fully insured warranty provider, we have no option but to adhere to the rules set out by the underwriter relating to the risk they are insuring.
We're sorry that you're unhappy with the outcome, but hope that this has provided some clarity around the reason for not accepting your vehicle for cover.
Kind regards
Linda
Verified
No more than I would expect when buying on-line.
When you're buying something, you expect the experience, from those selling, it to be good. The acid test will be if, and when, a claim arises!
August 27, 2024
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
Verified
Very competitive and helpful.
Very competitive. Took out the Elite policy.. Sam was excellent on the phone.. everything explained well and question's answered...cover is fantastic...hopefully never need to use them but if they are as good as the set up was regarding a claim I will be very happy.
August 27, 2024
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure.
Trusted reviews such as yours give our policy holders confidence in what they are purchasing so it’s especially nice to see your comments today and we are glad that Sam who assisted you was helpful in providing answers to all your questions whilst not pressurizing you to buy.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to Sam who was delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
Verified
Reply from Protect4Sure
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
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Verified
Difficult site to try and get…
Difficult site to try and get information you want. Struggled to find the basic info about what is and isn’t covered, labour rates etc. The site is fast enough to take your money all the time though with constant pop ups
July 28, 2024
Reply from Protect4Sure
Hi Nicholas
We're sorry to hear that you've had a poor experience with our website and understand the frustration that can occur when expectations aren't met. We always strongly advise policyholders to read and understand their policy terms and conditions when taking out cover to avoid issues later on however, if there's anything that isn't clear, or if you need more information, please don't hesitate to reach our on 0208 404 0004 and we'll be glad to assist.
Kind regards,
Protect4Sure Customer Service
Verified
The agent was informative
The agent was informative, he gave clear information about the product, answer all my questions, Very professional With a personality.
July 11, 2024
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
Verified
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
Verified
It was a pleasure dealing with the…
It was a pleasure dealing with the agent.
The information is second to none.
There’s no hard sell. Very helpful, informative. Competitive too.
May 31, 2024
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
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scam. great sales. scam service. avoid. save money
so admittedly got swept away with the driver elite, 3 year package by the sales team on the phone. no worries they said we'll look after everything other than wear n tear the whole spiel... felt good seemed convincing.
now window regulator has failed due to cable fault, booked in by themselves on a sat at halfords when their office wasn't open to receive diagnostic, also after being specifically told i could take to any garage that does warranty work when buying only to be informed i had to take it to local halfords. so this was done and diagnosed as cable issue within window regulator. the claim was denied, when queried the response i got from technical team is they don't cover cables and pointed to my policy the word cable. out of context as the whole sentence was
• Items and parts that should be regularly replaced during routine maintenance, including items such as plugs; HT leads; brake pads, discs; drums
and shoes; clutch facings; cables; wiper blades; V belts; hoses; pipes; cables; light bulbs and units; tyres; batteries; exhaust systems
not once have i ever seen a service technician and on speaking to many garages have confirmed my sentiments, replace a window regulator (which has to be the whole unit) as a routine maintenance.
by their logic they can now point to any word in "not covered" which on looking at it covers everything and say "nope cant do that there's a word(insert part here)"
this company is a scam. i suggest you look elsewhere
UPDATE 21/05/2024
I have received a letter from auto protect (the administrators handling my complaint) ruling in my favour, on both the point on not being able to/offered choice to use my preferable garage, AND also on the point that the window regulator cable WOULD NOT be replaced during routine maintenance. and has therefore ruled in my favour. I am now having the work caried out by a trusted local garage and will send invoice to claim my repair bill once done.
This should not happen with this kind of service. not to mention the stress/inconvenience involved. I am deeply disappointed by protect4sure.
My thanks to auto protect however who swiftly dealt with this issue.
May 16, 2024
Unprompted review
Reply from Protect4Sure
Thank you for taking the time to leave us your comments. While it’s never nice for us to receive negative feedback, we take your concerns seriously and do our best to put things right if we’ve got it wrong.
Having reviewed your policy details, your review was logged as a formal complaint on 17 May with our claims administrator, AutoProtect, and a final response to your complaint was sent to you on 20 May.
They have confirmed your claim was submitted on 7 May. The repairing garage then submitted a claim for a window regulator. AutoProtect declined the claim at that time on the basis the cause of the failure is not covered as cables are excluded.
Having reviewed the comments raised in your review, AutoProtect agreed in their final response a window regulator cable would not need to be regularly replaced during routine maintenance and therefore, this was not a valid reason to decline your claim.
We appreciate you bringing this issue to our attention, allowing us the opportunity to review the circumstances of your claim and are pleased to see that your claim has now been authorised and your complaint upheld.
Please do not hesitate to reach out to us if you need any further assistance.
Verified
Competitive and good cover.
May 2, 2024
Reply from Protect4Sure
Thank you for your 5-star review and for choosing Protect4Sure to insure your car.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 9000 reviews.
Many thanks again for such a positive review, it’s always greatly appreciated.
Verified
Information is clear on the website and…
Information is clear on the website and honest.
Straightforward forward to purchase with nothing hidden like other providers
April 23, 2024
Reply from Protect4Sure
Thank you for your 5-star review and for choosing Protect4Sure to insure your car.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 9000 reviews.
Many thanks again for such a positive review, it’s always greatly appreciated.
Verified
Reply from Protect4Sure
Good afternoon,
Thank you for your feedback and for choosing Protect4Sure to insure your vehicle.
We're delighted that you found our agent to be helpful. We understand buying insurance can be confusing, so our experienced consultants work hard to deliver a professional service by providing clear information to our customers helping to simplify the buying process.
It’s very rewarding to know our efforts are being received so positively. We have passed on your comments to the agent who assisted you and they were delighted to receive your feedback.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 12,000 reviews.
Many thanks again for taking the time to review Protect4Sure, it’s greatly appreciated.
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Verified
straight forward easy to understand
straight forward easy to understand no jargon and all done over internet as quick as a flash! Great cover.
February 28, 2024
Reply from Protect4Sure
Thank you for your 5-star review and for choosing Protect4Sure to insure your car.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 9000 reviews.
Many thanks again for such a positive review, it’s always greatly appreciated.
Verified
Clay was really helpful
Clay was really helpful, nice and clear when setting up my warranty. Thank you.
February 2, 2024
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure.
Trusted reviews such as yours give our policy holders confidence in what they are purchasing so it’s especially nice to see your comments today and we are glad that the consultant who assisted you was helpful in providing answers to all your questions whilst not pressurizing you to buy.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to Clay who was delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
be aware this company is scam
be aware this company is scam,and you will find it when you make a claim. They are only good when selling you insurance. my car's rear differential was damaged, and I paid all the cost for stripping the differential and they were present on video call during stripping. the stripping was done on 28the of December. Kia mechanic mentioned the bolt of pinion gear became lose and fell inside the differential and caused casing to damage. They asked for written quantitation for repair work and photos of car in garage which were provided and then call me to provide the receipt of car purchase as my car value was showing nothing on their system which was provided to them on 9th of January. yester we I call them to check the status of my claim the said my claim was refused as there was a play in the bearing, they found it during video call which is a joke as this play could be due to collapse of pinion gear. If the bearing has a play and they found it in stripping which was done 3weeks ago why they asked repair cost photos of car and my purchase receipt to value my car. My car was service with main dealer in October and was MOT done one day before breakdown and no such issue was identified at any point. I have requested kia Mechanic to provide me the findings in writing and I am planning to take legal advice. Now I have got the broken differential back and there is no play in bearing at all. This is complete lie as they don't want to pay money. Be aware again dont waste your money with thses scamers. They are actually Autoprotect as all there correspondence is from Autoprotect and only changed the name. Plase read Autoprotect reviews before buying
January 16, 2024
Unprompted review
Reply from Protect4Sure
Thank you for taking the time to leave us your comments. While it’s never nice for us to receive negative feedback, we take your concerns seriously and do our best to put things right if we’ve got it wrong.
Having reviewed your policy details, a formal complaint was logged on 16th January with our claims administrator, AutoProtect, and a final response to your complaint was sent to you the same day.
They have confirmed your claim was submitted to them on 16/12/2023 and on 19/12/2023 they received a call from your repairer to confirm the fault. During this call they confirmed to your repairer they would need evidence to adjudicate the claim.
This evidence was received from the repairer on 22/12/2023, after which your claim was referred to the Higher Value Claims team, who required more information from the repairer. This additional information was provided to the Higher Value Claims team from the repairer on 02/01/2024.
It was identified during the review of the claim, that the purchase price was not set up on the policy. Therefore, the claims administrators requested a copy of your purchase invoice, which was provided by you on 11/01/2024 and your policy details were updated that same day.
On 16/01/2024 it was established there was evidence of excessive play and so unfortunately the claim was declined, as there was no sudden mechanical failure.
Verified
Reply from Protect4Sure
Hello,
Thank you for such a positive review and for choosing Protect4Sure to insure your car.
As a company, we pride ourselves in our customer service. All our departments, consultants and claims technicians work hard to deliver great service and to simplify the cover we provide.
Our consultants are always on hand to fully explain the benefits and limitations to help you make the right decision for you. Your comments have been passed over to the agent who helped you and they were delighted to receive your comments.
Many thanks for choosing Protect4Sure and for taking the time to leave a review, it’s greatly appreciated.
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Verified
Clear explanation of product
November 15, 2023
Reply from Protect4Sure
Thank you for your 5-star review and for choosing Protect4Sure to insure your car.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 9000 reviews.
Many thanks again for such a positive review, it’s always greatly appreciated.
Verified
Easy to use seems value for money
Easy to use seems value for money. Hope I dont need to use it
October 17, 2023
Reply from Protect4Sure
Hello,
Thank you for your feedback and for choosing Protect4 Sure.
We are delighted you found the website easy to use. In response to the feedback we receive, the team update our website to simplify the process of choosing and purchasing cover and are delighted you found the quote process so quick and easy to use.
Whilst our policies are incredibly affordable, as an FCA Regulated provider of Insurance products, you have the assurance you’re dealing with a genuine and compliant company.
Please be assured the price of our policies is not achieved through sacrificing the quality of protection. We simply avoid advertising costs and provide our insured protection directly to our customers.
Thank you once again for choosing Protect4 Sure, it’s greatly appreciated.
Verified
The Sales person was informative and…
The Sales person was informative and gave me all the information that thr policy included.
October 10, 2023
Reply from Protect4Sure
Hello,
Thank you for your 5-star review, and choosing Protect4Sure to insure your car.
As a company, we understand buying insurance can be confusing, our experienced consultants work hard to deliver a professional service by providing clear information to our customers helping to simplify the buying. It’s very rewarding to know our efforts are being received so positively.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 9000 reviews.
Many thanks again for taking the time to review Protect4Sure, it’s greatly appreciated.
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