George

Delivered on time, brought the sideboard into the hall for me, both delivery people where very helpful. 10 out of 10

This was the only place I could get radiators that where long enough and small in height for my conservatory. Great looking radiators that give out a lot of heat, very pleased with these, and the service I recei6from bathroom takeaway.
Easy to buy, quick delivery, packaged well, couldn't ask for more.

Easy to use, straight forward form to fill in.
But expensive

Still nothing from Dusk.

I have given up and bought some bolts for the last chair..
I'm worried that if their customer service is so bad they can't send some bolts, what would happen if there is a serious fault. I'm playing safe, won't use dusk, Wayfair, are good. Will stick with them in future.

I was originally having Octopus Energy install my EV charger. They had given me a time-line of about 4 to 6 weeks.
The cost they quoted was over £1000.
I had recently bought a Volvo EX30. But just ordered it too early for the offer of a free charger, very frustrating!

I got in touch with the Dealer who sold me the car, asking if I was to late to qualify for the free charger. He confirmed this but said I did qualify for a half price installation.
I took the offer and was given a date much earlier than the Octopus Energy install.
Ascent Energy came within 2 weeks.
The man who installed it took me through the entire process.. Where I wanted it, what he would need to do during the fitting.
He was a very easy going lad, very happy to answer all my questions.
After he'd finished, he showed me how to operate the charger and even gave some tips on how to make the most savings with it. Would definitely use Ascent Energy again, 10 out of 10 for the company and the chap who installed it.

The two men who delivered my sofa, carried it to the Conservatory at the back of my house, they placed it where I indicated.
Both where very cheerful, treated my home with respect... 10 out of 10 to both of them

I was supposed to be getting replacement screws for the four chairs I bought.
Still waiting to hear from Dusk.
When I had similar problems with wayfair they were resolved in a couple of days.
Have just got a reply from Dusk.
Obviously a pre-prepared message, I'm not waiting for an order, just some missing bolts!

Since I wrote this review, Churchill customer service agents have contacted me, patiently explaining "we cannot change the name of the policy holder to the named driver on the policy", Why not? They had no answer. Could it be so they can charge a cancellation fee e an then make the policy holder take out a new policy? I think we all know the answer. It's about time these companies where investigated for bad practice.... Here's my original review....
They where very good when my partner bought the policy, but when he sold his car and asked if the policy could be moved to my new car, they refused, and then charged him for cancelling.
Absolutely dire customer service.. Don't go with the dog, it bites!

It was the first time I'd bought something so expensive online. It's one thing to spend 10 quid on something from amazon, but £35000 for a car is a big step,I hadn't even driven it!
Also it was the first time I'd bought an EV.
The offer from Stoneacre, was very tempting, so despite my reservations I decided to go ahead.
The people at Stoneacre (and one salesman in particular) made the whole process very easy and even though I asked plenty of questions they where very patient with me. All the paperwork came via email, I didn't feel pushed into buying the car, and the car itself is worth every penny.
It was delivered to me within a few days and the hand over was very easy.
If you're nervous about buying a car online then don't be, just go with Stoneacre, you won't regret it.

Arrived early which was great!
Quick delivery to the room I wanted, then gone! While here they where friendly and helpful. Considering how busy they obviously where, they where very helpful.

Charging me for 11 Months of licence, because I did not give them a month notice.
I had already had a phone conversation with a representative, was told she would be in touch before the licence was due.
I own a small hotel, have been closed since November 2023,and now sold the place so not opening again. Have taken out a complaint with the Dispute Resolution Ombudsman.

Contact was through WhatsApp, surprisingly quick and easy. Agent was very helpful

Its FREE and works well.
The new web interface, isn't a good as the "Classic" interface. But i can live with that. :-)

Asked for an unlock code, for my oppo watch.
Gave a lame excuse for not giving it to me, Its tied to Vodafone, they we useless too.

I had terrible trouble just to get Reebok to agree to a return.
I returned the Item on 18th March 2023. No e-mail to say they have received the item. I know they have had it back, Post Office tracking.
Do not buy from the Reebok website, they have VERY Poor customer service.

very quick to chat with agent, didn't have to wait long for the agent, agent was as helpful as he could be, overall a very good experience

Easy ordering online of timber, delivery was quick, and Wickes was cheaper than any other DIY store.

The customer service agent was very helpful and knowledgeable..Offered to make the changes I wanted to.

completely useless website, all I wanted to do was contact customer services either by phone or chat.
Couldn't find any contact details, I presume this is intentional, so customers wont call or try to chat to Hermes.
As a delivery service they are pretty good, but as with all companies they don't want to make it easy to contact them.
Amazon is a little better as they do provide contact details, but still "hidden".