mooch

Remember when supermarkets used to refund you if you were unhappy with the quality of something you bought? Tried asking Sainsburys for a refund on their terrible Plant Pioneers No Beef burgers - it's like talking to the wall. Except a wall has more empathy.

So now they've done away with email passwords, to login. To login now, job seekers can "Continue with Google" or "Continue with Apple" or use "Email address" - (i.e assuming not Gmail or Apple).

If you "Continue with Google" it's going to use whichever Gmail account you are presently logged in to. I (happen to) have more than one Gmail address and the Gmail account i am logged into every day is not the same Gmail address I use for Indeed.

To workaround, I typed *the relevant* Gmail account for Indeed into the "Email address" box - to get in correctly, to my established Profile & saved information.

I mention this because if you're not careful you can create endless errant new accounts on there now, just by "Continuing with..." the wrong (default) account

EDIT: Thanks for sharing that link - but removing any connection only lasts until the next time you elect to "Continue with Google" , then it's re-established.

No way to just email Nationwide now and ask a question that you can wait a day or two for the answer-on. The online chat tries to behave like email, instead, and just keeps you sitting there waiting for an on-screen answer that doesn't come. Then i called them - they promised a call back which never came. Is the Virgin Money merger all part of this poor customer service now?

I was trying to just confirm the detail of an old transaction - who it came from , account number and name. I can't even see this online, which is really unhelpful. Their website design is also pretty awful, in my opinion, and nothing is intuitively easy to find. Plus: Not one 6 digit Passnumber to speak of, but two of them. One for phone, one for online. (if you're not using card reader) One of them would be enough, surely!?

This website provides no Contact Us address - which is a condition of ecommerce regulations. I won't use them.

What i need is a *local* Click & Collect option.
But it's big stores only.

I have no use of a car
I grocery shop for one
I eat tinned fruit daily (i.e 30 tins a month)
These tins are not stocked in my nearest store
I previously availed of the Saver delivery (usually 4 hours) but now i'm tired of the wait (cos my last 6-10 delivery came at 10pm)

Tins are heavy, and i'd happily collect say 12 of them every week from my local (Convenience) store - to walk them home. But I can't, and this annoys me.

I started buying some tins on Amazon instead. They don't even charge for delivery. Sadly their tinned fruit is not cheap enough yet.

No Thanks
Be aware:
If you add your CV to this website you will not be able to later remove it, if you wish-to, for yourself. Job seekers will have to submit a GDPR request to their Data Protection Officer, email address is dpo [at] momentagroup.com

I found DPO address in their Contrator Privacy Policy -- which is one of two Privacy Policies that I found for them, but only c/o Google. They also have an info@ address, it's at the very foot of their website, in teeny writing.

Also note:
If you register with Momenta but don't upload anything > then any and everytime you *login* to Momenta (with same email address and password) they will email you (immediately) with a template "Your registration has been successful" email that asks you to upload a CV.

I had four such emails, of old, in my Inbox, that baffled me (Did i register with them 4x? Surely not) until I realised these were generated from me logging in. (I can provide these emails in evidence). The email title is misleading.

Fourth login (10.08.2024) was when I uploaded CV -- then I came here to read others reviews and changed my mind about dealing with them.

Please let us search by size!

Good website but without the option to search eyewear by SIZE I am left frustrated. Every pair of frames has the measurements on the arm, and this is stated on the page -- so why not add this to search functionality for us? Thankyou.

EDIT: One year on and - you still can't search their frames *by size*. They didn't "look into" anything (10 July 2025)

-- If you raise an Ebay dispute with Paypal be aware that Ebay will block you from ever raising a return with them and you will keep getting "Something went wrong" message -- that tells you nothing more and gives no context. Even closing your Paypal dispute first will not change this.
-- Then Ebay refused to publish my negative feedback for the seller, blaming the same circumstances. It's all so rigged.
-- They gave absurd advice like "ask the seller nicely to refund you" but since i literally can't raise the return on Ebay now i might aswell post the item to Santa.
-- My average spend on Ebay is less than £10 and it will stay that way for as long as I live on this earth. I have also removed the 3 items i was selling on there; I would rather burn them than let Ebay make the money.

Becoming increasingly incompetent, sadly. 01 Dec 2023 is the advent of another price increase but they have just invoiced me an incorrect "new" amount. Instead of 28.70 they will take 39.20. Had this mistake last time there was a price increase aswell.

They've replied to say that their Accounts team is out of the office now for the next 2 days until.. the billing date (01 Dec) when they will just refund me.

I don't think this is acceptable, or true. I might cancel my Direct Debit and pay my bills by debit card for the time being. Their apathy is also at odds with all the claims they make online about customer service. No urgency from them, no "sorry" (only robot "apologies"), no reply within 2 hours that they brag about.

Reply to reply:

Lie 1 -- We are looking into this again for you --
Funny. You told me Accounts Team (apparently all of them) are out of the office for 2 days and nobody can look at it until you take the wrong amount on DD date.

Lie 2. -- although at present, the amount on the invoice and taken does look correct --
No email from you saying this, only your "apologies for the incovenience" while you sit on it doing nothing for 2 days. Fresh lies for Trustpilot. I can see your billing mistake here, clearly, on the invoice.

Lie 3 -- as DD is going through now --
A lie to pretend (that for 2 days) you couldn't correct or stop this. DD isn't "going through" any earlier than its due date.

Lie 4 -- the person in the Accounts dept. you've been talking to --
I haven't spoken to anyone in accounts cos you told me "Emily is out of the office".

These are all special lies for Trustpilot, i guess.

I had to chase my order up after 3 days because it hadn't been despatched. Reply apologised for "short delay" and blamed "a supply issue to the pharmacy". Then they sent to a different pharmacy (well, apparently, hard to know if true) and it got despatched to me special delivery that evening.
This was my second order with Dr Fox and the first order was similar. That order (that I placed on a Weds) had not despatched in 24 hours because of "bank holiday delays". (I cancelled that one for a refund)
These sound like handy reactive excuses for an unreliable and uncommunicative chemist. No communication from Dr Fox in those 3 days, which I don't think is a "short delay" for sending medication.
You need to factor their Online Prescription Fee into the costs aswell cos the price per tablet works out higher than advertised, with that on top. e.g 30 tablets for 23.80 is 79p each -- but the presciption fee (over £20) is £3. So, 26.80 then, by 30 tablets is 89p a tablet. Other online pharmacies might work out cheaper. EDIT: Your (super late) reply implying i'm some sort of special case is desperate and risible. Obviously no-one wants to be kept waiting for prescriptions, and getting no updates.

Their website says (in FAQ: HOW DOES YOUR PRICE GUARANTEE WORK?)

> Between 2022 and 2023 for example, there were no price changes on ADSL, FTTP and FTTC – despite high inflation and increase costs – with only the line rental component rising in April 2023 in line with price increases from Openreach. And if wholesale prices do go down, we reduce your prices straight away <

This isn't true.
I am an ADSL customer who had a wholesale price increase in April 2022, up by £3 a month.
In April 2023, it was up by another 1.20 a month.
Now in Dec 2023, it will go up by £2.50 a month, for PSTN and ISDN lines.

They say this is wholesale rises again - and to "encourage switching to VOIP". But Webmate continue to sell ADSL (!) which needs PSTN (!)?

I was paying £22 a month when i started with Webmate, in Feb 2021. In Dec 2023 it will be £28.70. [Edit: They announced Dec 2023 price increase in Oct 2023, rather conveniently after BT's Stop-Sell in Sept 2023 which, I have learned, stops you buying ADSL anywhere else - if your home can get fibre].

---
Reply to your Reply: You say that "The good news is that with SoGEA and VoIP, the price may be the same or lower" but your Packages page has SoGEA priced at £40.
That's 80/20 only, no 40/10 available because "The wholesale price for 40/10 is the same as 80/20"
Webmate have now fixed their FAQ (^) so it no longer misleads.

They got so big and hateful that they can leave you on hold for 30 minutes before they even pick up the phone. Then they put you back on hold for as long as they like while they pretend to be helping you. I hate them so much and this is their last chance. I will never sit through that vicious hold music again.

They will send password 'reminders' (namely: password reset links) to people who are using the wrong email address to attempt login -- which means that Vida XL are creating extra errant accounts, by deceit. You're compelled to email them to have them delete such account, but when i pointed out the above i was ghosted by the customer service team. I have now made a formal GDPR request and cc'd the Information Commissioner's office. Then i read all the bad reviews here aswell and am sure i will never give Vida XL my money.
EDIT: It took them 11 days (and endless spammy emails from them) to have their "other department" (no name) delete the errant account. You also have to email them to Unsubscribe from their newsletters! The Unsubscribe link at the top of their emails actually does nothing.

I am curious how you can be a glazing lab at 151 Avebury Avenue Leicester LE4 0HF : which is a house on Google Maps. I cannot find you at the Companies House register either, with the name Lensomania. EDIT: I have never used your services.

I ordered 5 pieces of 2.5mm backing board. After a 5 day wait - i got just 4 of them. How hard is it to get such a simple order right?
EDIT: Brampton responded to my emails quickly, apologised and prioritised the missing piece for despatch on Monday (today is Friday) Then I asked for a £5 goodwill instead of waiting in all day for the one piece and they processed this refund very quickly, so they recovered a bad situation well.
Thanks for reply. Had bets here on you blaming "new staff".

If you needed something from marketplace and didn't want to trek over there (esp if you don't drive) the delivery to pick-up point was very handy. But now DPD even messing that up ("we will deliver to your home address instead" - and then we won't). So Ikea becomes another brand to never order from and end up looking on Amazon for what you need instead. Ikea tracking page even lying that I collected parcel - when it was in their possession, once DPD returned it. It's like nasty clowns are running everything.

Belated review from me. I find their website especially easy to use and their communications very clear and helpful. Having all the credit file companies helpfully in one place is what encouraged me to try this service and (easily) spot an incorrect address that TransUnion had showing for me. Totally bemusing - I pursued it with TransUnion directly, and it got resolved, but CheckMyFile were the reason i found it, so a big thankyou.

Bought some sticky-back vinyl online which has come via their Range Plus partner (Create Your World). Need to return it (much darker on screen) but if no Returns note included with it you have go to their chatbot, put a request in, for collection, (add photos) and then get ignored. Over 24hrs later, still nothing. Chatbot says "You'll need to return your item directly to our Range Plus Partner within 14 days of receiving it." but now they drag their heels so that you give up. Lesson learned, never buying online from The Range again.

EDIT: 4 days on still heard nothing. So, I called The Range and now they conveniently claim that "You input the order # wrong" into their chatbot. I literally copied and pasted it from their email receipt. *Now* they're gonna email the seller, for me, they say. So, this is how both parties make their money, obviously; no returns note, waste your time and then tell lies.

I have used Resolver about 5 or 6 times in the past and always had good results , so i do really appreciate them , but..

I am getting annoyed with them now - since they did away with the option to close a case, so that they can spam you for feedback instead. I even went to leave feedback but the dropdown options didn't give what i needed so i had to abandon it. Yet another email today asking for feedback again. Please stop this and just let us close cases. Or it means i'll end up opening (and then closing) a new Resolver account for any new case.

Total drama that has ensued because seller would not cancel the purchase at my request. (Request was made within like 10 mins aswell). Sat in the proverbial dark while ebay just make up some lies about "a security issue with this seller" that prevents an immediate refund. A second call handler lied some more and told me that the seller hasn't enabled a payment method for refunds. It's all BS. Just internal processes at ebay holding it all up while they pretend the butter doesn't melt.

If a buyer presses cancel order it should immediately process a refund back to the buyer and that should be the end of it. I had ebay open a case, then they lied to me yet again, told me a 3 day wait but stuck a 10 day wait on it. I had to go to Paypal to get my money, Ebay just operating like bandits now. This seller changed their username a few weeks later, quite the coincidence.