United Kingdom
Review of Parcelforce Worldwide
How can a shipment from Australia take less time to arrive in Uk and clear customs than it does for parcelforce to send your letter with customs charge to release parcel???? Mind boggling!!!!!
Review of Parcel2Go
Used numerous times and never had a problem. Sometimes it takes a problem to test a company and on this occasion Parcel2Go failed miserably. Parcel was never collected from access point and got no help whatsoever so ever with numerous emails. Will never use again after this.
Reply from Parcel2Go
Good morning,
Thanks for your review; I'm so sorry to hear about the problems you've experienced, and I'd like to see what I can do to help.
I've contacted you via email to discuss this further; if you could respond at your earliest convenience that would be much appreciated.
Thanks,
Jack
Parcel2Go Customer Services
Review of UPS
Would give a zero if possible. Dropped parcel at access point and was never collected. Despite asking several times if someone could attend was fobbed off with we are contacting our department and will be in touch in 24 to 48 hours. Loved using this company before this incident but with level of customer service will never use again……stay well clear!
Review of Yodel by InPost
You lost a parcel and chat told me ask company to contact you. Company said I should contact you??? Went from drop off to local hub and arrived in National hub and went missing. You guys won’t be used again and others should steer well clear with your customer service!
Reply from Yodel by InPost
Hi there, I am sorry to hear about your experience thus far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Social Media Team
Review of CeX/WeBuy - United Kingdom
Used these guys for years and never a problem until an order went missing with yodel. Yodel says get cex to
Contact them and CEX says contact Yodel??? Seriously guys customer service please. Until this problem rectified I shall never use either again
Reply from CeX/WeBuy - United Kingdom
Dear Customer,
Thank you for posting your review, and I am sorry you feel this way.
I have managed to locate your email correspondence and identified the issue. I will get back to you by email with more information, and for any further help, you can get back to me accordingly.
Regards,
Sagar
Review of PalletBoardsUK
Shocking service. Waited nearly two weeks to receive an email saying due to staff shortages order was running late. Finally dispatched ten days after that and courier seems to have lost the delivered package. Sent an email to customer services as not answering phones and still not heard back after two days. Nothing but a joke
Reply from PalletBoardsUK
Good Afternoon,
Thank you for your feedback. I am really sorry to hear of your wait with your order. We did have staff off due to illness during this period and we did inform you of the wait at the time of the order, updated with progress along the way and you were happy to wait. The issue with the courier was resolved and the order arrived with you the next day.
Thank you for your custom
Ben
Pallet Boards Ltd
Review of Techland
Dying light 2 is an addictive game. Problem is man on a mission is bugged. Done all the quests and no trophy popped. When will this be fixed?
Review of Hitachi Capital
Poor customer service. Take too long to respond to emails about missing money sent to them and their automated keep your place in a queue is just a joke.
Review of Royal Mail
Shocking rate of missing parcels may force me to fold my business up. Cant be that hard, typed address label and you stick it in the letter box. If only they were ass efficient as they are at hiking their prices up twice a year.
Review of Vapestreams
First time on this site and very impressed. Prices are the cheapest and delivery next day! Very impressed and will be back
Review of musicMagpie
Used in the past and no problem at all. This time sent a product to sell, Royal Mail tracking says delivered you say hasn’t arrived. Regardless the item is under your care and I should have received my money. Still waiting to hear from you after two weeks, very poor customer service this time around.
Reply from musicMagpie
Hello,
I am very sorry to hear your experience has not been positive.
After reviewing your order, I can confirm that we did not receive a parcel under this reference. If the order is not received after 7 working days, all you need to do is contact our Customer Service and they will investigate further with the courier.
All orders are fully insured by us so if you don't receive confirmation of an orders arrival, please do not hesitate to get in touch.
I can confirm payment has been submitted for the missing item and this is due to arrive with you within the next 48 working hours.
Thank you.
Kind regards,
Lily
musicMagpie
Review of Royal Mail
I run an online business which is really suffering from Royal Mails poor delivery times during the Covid outbreak. Its delivery times are now running at more than double the time they should......seriously sort it out!
Review of Yodel by InPost
Delivered to the wrong address and was chased up immediately but customer service was shocking. How can online chat farmed out to another country be of any help to a customer looking to get in touch with a driver and help them by informing them that they have delivered to the wrong place. Seriously in this day and age woeful and absolutely bottom of the barrel.
Reply from Yodel by InPost
Hi there, I would really like to help with this. Please could you email socialmediaescalations@yodel.gnatta.com with the delivery address, full name, tracking number, and a link to the review? Thank you, Social Media Team.
Review of Vape Club
Next day delivery. Fantastic delivery speed and customer service
Reply from Vape Club
Hi there,
Thank you so much for your kind feedback.
I am pleased to hear that you are happy with the service you received, and as always, if we can be of any assistance, then please do contact us and we will be more than happy to help.
Kindest Regards
Kris
