Adriana

This has been resolved and customer reached out to help.


By reading other reviews I can see everyone is having similar issues. Personalised cards ordered with an estimated date that is not met. Does this company actually ship their items? Very disappointing and unreliable service.

Update:

Elisabeth from customer service was incredibly helpful and came back to me with a resolution.
Thank you for your help, I’m glad to see Sezane cares about his customers.

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I have purchased several things from Sezane and the quality has been great. Unfortunately this has changed recently as I purchased a wool sweater which quality was very poor, constantly losing threads and felt like it was desintegrating itself. I was only able to use it once as, even handwashed, this excessively shrunk and lost more threads.
Unfortunately when I reached out for help I was asked some questions regarding care and immediately denied help with no further compensation despite describing something was wrong to start with.

Excellent customer service and beautiful, great quality pieces of jewellery.
I had an issue with a delivery caused by the courier and the customer service went above and beyond to solve this.
I couldn’t be happier.

I placed an order for a set of chairs and garden table.
Chairs had defects (painting chipped and coming off in two places).
I’ve reported this and all that was offered was a replacement but I would have to return it to the store and pick up another replacement.
The issue wasn’t caused by the customer but by B&Q and I’m returning an heavy item which in these cases should be offered a pick up service/replacement.
In similar situations, brands issue a partial refund or issue credit to use in future purchases. No token of apology or any way to make this easier and less of a bad experience for the customer.
First and last time ordering from B&Q. Poor quality items and customer service.

Edit:

Fan arrived a few days later and is great quality. Vortex tried to contact me and their customer service was great and apologised for the delay which was due to an abnormal number of orders during a heatwave.

I believe this was a one time issue and the fact they care about customers shows their priorities as a company.
For that reason I am changing my review and I can say I am happy with their service.
——————-
I placed an order for a fan with next day delivery. After 3 days, the fan hasn’t even been shipped. To make things worse, I received marketing emails offering discounts to purchase a fan during the heatwave.
I don’t recommend purchasing from VortexAir if you need something urgently as they don’t meet their delivery times. Regarding quality I can’t say anything as I never received the fan but first impressions are bad and I won’t shop again at Vortex.
Also don’t bother ring their customer service, they don’t pick up the phone.

Edit:

Finally the issue has been sorted but was a lengthy process.





Ordered 2 pairs from Tropicfeel. One of the sizes and colours was completely wrong. When this was reported we had an immediate response from customer service, friendly and helpful which explained how we could exchanged this for the right pair.
Their exchange system is not great and an error occurs when I try to process the exchange (screenshot of the error was sent).
I was then asked (again) to send more and more pictures when this could be simply solved by sending a returns label. This was an issue created by Tropicfeel, I am merely trying to resolve the situation.
Mistakes happen and most companies have a humble and helpful way to solve this. I just don’t think they deal with issues in a very professional way, making the customer go through a lot of hassle when it’s their mistake in the first place.

Awful, ordered with next day delivery wasn't even dispatched. Terrible service

UPDATE: they have resolved my issue and were good at communicating since then.

I have placed an order, tracking number has not been updated for days and it seems to be it has not even been dispatched. After seeing the reviews, I can see it won't arrive before Christmas and it might not even arrive at all. There's a chat bot to contact but no response. I click on the tracking number and all I see is "error". Not a good experience so far.

Really helpful customer service, thank you ☺️

Amazing quality, I've been wearing my jewellery everyday and hasn't tarnished at all.

I have ordered on the 30th November and I received the tracking details a couple of days later. Same issue as most of reviews here, DPD hasn't received my parcel but has the order details. I called their number and was told to wait more and that parcels are tracked once they reach DPD UK (they ship from Poland). It's still not an excuse as loads of shops send parcels from warehouses all over the world and things arrive quicker than this. Don't understand what's going on and how so many people are affected by the same issue.

Never had any issues while I was a client, appart from being the smallest gym ever. However and just a warn to everybody, they are thieves. When you cancel the contract, they don't tell you or make clear that when you cancel you have to give a month in advance. In my case: I canceled my membership on the 6th of January (even though I paid for the whole month on the 1st of January) and they will still charge for the month of February, even though it's cancelled. This is absolutely ridiculous, specially if you don't tell your clients and the modality is no contract!!
Hope people see your reviews here before you try to scam more people.

Só tenho a agredecer à AirHelp por todo o trabalho. Consegui ser indemnizada e estiveram sempre disponíveis!
Fantástica equipa!