Edit:

Finally the issue has been sorted but was a lengthy process.





Ordered 2 pairs from Tropicfeel. One of the sizes and colours was completely wrong. When this was reported we had an immediate response from customer service, friendly and helpful which explained how we could exchanged this for the right pair.
Their exchange system is not great and an error occurs when I try to process the exchange (screenshot of the error was sent).
I was then asked (again) to send more and more pictures when this could be simply solved by sending a returns label. This was an issue created by Tropicfeel, I am merely trying to resolve the situation.
Mistakes happen and most companies have a humble and helpful way to solve this. I just don’t think they deal with issues in a very professional way, making the customer go through a lot of hassle when it’s their mistake in the first place.