I placed an order for a set of chairs and garden table.
Chairs had defects (painting chipped and coming off in two places).
I’ve reported this and all that was offered was a replacement but I would have to return it to the store and pick up another replacement.
The issue wasn’t caused by the customer but by B&Q and I’m returning an heavy item which in these cases should be offered a pick up service/replacement.
In similar situations, brands issue a partial refund or issue credit to use in future purchases. No token of apology or any way to make this easier and less of a bad experience for the customer.
First and last time ordering from B&Q. Poor quality items and customer service.