Mrs C

The Cornish Horizons website makes them look like a holiday company when they’re a letting agent working for the owners of the properties they advertise. They tell you that your contract is with the owner but everything you receive is from them & there is no formal contract with the owner.
We booked a house in Looe which was not as advertised (parking not suitable for a 4x4, small living area & tired looking furniture), the photos had been artfully taken. When we complained they spoke to the owner & immediately told me that she would release me from the contract but that they had nothing else to offer me. When I said that we’d stay given that there was no alternative, they asked me to call the owner who could advise about parking. The owner was extremely defensive and aggressive from the start and ultimately refused to let us stay in the property. There were 7 of us, including a child, with nowhere to stay & ended up sleeping in our cars before finding alternative accommodation. Very distressing & terrible start to our break.
While we received a full refund, Cornish Horizons must have wound up the owner before we called her which was unforgivable when they knew it would leave us completely stranded.
The other thing to note is that they sell damage waiver at £35 - it looks like insurance but is not. If damage exceeds £35 renters would be invoiced the balance. If no damage is done (as in the majority of cases) they keep the £35?!
Read the T&Cs very carefully before booking with this company.

Still awaiting a refund which EasyJet made as difficult as possible to request. They also only cancelled the flight 10 days before it was due in spite of the fact that it was clear, weeks before the flight, that lockdown measures would not be lifted.

If Johan Lundgren spent less time focusing on trying to persuade the public that it’s safe to fly with EasyJet and more time looking after existing customers by refunding the cancelled flights he might create some loyalty. Why would anyone book flights with a company who fail to fulfil their legal obligations in relation to refunds? If they can’t be trusted to get this right, how can they be trusted to keep flyers safe? Absolutely appalling service which is likely to have a significant impact on their long term future.

Freddie’s flowers are a lovely treat! They come on time, look great and last at least a week. The video on how to arrange is really helpful (mine never quite look as good as the video but I’m sure I’ll get better with practice). I always get comments on how lovely the flowers are so would highly recommend the subscription service. I have mine fortnightly rather than weekly which is easy to set up. If you call them they’ll pre set the order to fortnightly & you can add extra deliveries or take a break for holidays very easily through the website.

Wayfair appears to be a market place retailer offering products from a vast range of suppliers so the choice is vast. The website seemed to have some blips recently and kept crashing, probably due to high demand but overall easy to navigate. Products arrived as expected and Wayfair are good at keeping you up to date. When I called their customer services team they were very helpful and friendly. The quality of goods has been good as has the overall experience.

Have bought from Master of Malt a couple of times, their prices are good, bottles are always very well packed & my recent order arrived ahead of schedule, which in the current climate is unusual.

Bought some cushions from Amara. The price was reasonable although some of the cushions were not very well filled, the covers were all very nice, good quality and true to the pictures. The order came in reasonable time, given the COVID situation so all good.

Ordered some a new garden sofa in early April when demand for garden furniture was at its peak. Although there was a slight delay in delivery, I was kept up to date with progress and the price was £100 cheaper than the lowest price anywhere else. There was also an issue with a piece of furniture when it arrived (the manufacturer not the retailer’s issue) and TGFC were very helpful in sorting this out. Great service at a great price!

I recently had my large island unit worktop replaced by GQ worktops. Paige, in the office was extremely helpful and friendly and the tenplaters and fitters were all very friendly and efficient. The worktop was fitted within days & everything was left very clean. A great job at a very reasonable price. The only issue to be aware of is that the templater has to be paid in cash (£60) & GQ don’t accept card payments so you have to pay be bank transfer but they don’t ask for this until the work is finished so it’s nothing to worry about as long as you have access to online banking. Would definitely use again and recommend them.

In spite of knowing that they would not be delivering a worktop due to the Covid situation, Smiley Kitchens still called my elderly mother on 23 March to take payment earlier than agreed in the contract and reassured het that they would still deliver the goods as per the contract. This was after the Government’s advice on 16 March to avoid all non-essential travel and statements over the weekend of 21 March that an announcement about next steps would be made on the 23 March. Only those living in a cave would not have worked out that lockdown was coming. After taking the payment on the 23 March, just before the official announcement, my mother received a call the very next day to cancel delivery and understandably, Smiley Kitchens would not commit to a new delivery date. Given the lead up to the lockdown measures, it is not surprising that my elderly mother felt that she’d been duped by Smiley Kitchens in to making a payment when it was clear that they wouldn’t be able to fulfil the contract. This is disingenuous at best & if you were sceptical, you’d think they had cash flow issues. It might be worth checking their financial statements on Companies House if you’re thinking of doing business with, especially in these uncertain times.

Smiley Kitchens offered to refund only half the payment but refused to return it to her credit card (the method of original payment), instead insisting that a bank transfer was made. As with a lot of elderly people my mother was scared of giving them her bank details so insisted that the moneys be returned to her credit card. When they refused she cancelled the contract in writing and by telephone, in accordance with the terms of the contract.

It’s over two months since the contract was cancelled, yet they are still refusing to refund moneys paid and my mother is now receiving a daily tirade of abuse from them, including threatening letters, texts messages, which have been extremely distressing for her. Today they rang her twice insisting that they were delivering the worktop tomorrow (17 June) in spite of her telling them that she’d cancelled the contract and wouldn’t accept it. She called me again in floods of tears and is now terrified about what will happen tomorrow.

My mother doesn’t know that I’ve posted a review but I was so appalled about her treatment, I felt that I had to do something. I really hope that this review doesn’t result in my mother receiving yet more abuse and that Smiley Kitchens do the right thing and refund her.

THINK VERY CAREFULLY ABOUT DOING BUSINESS WITH THIS COMPANY.

Two weeks after placing and paying for my order it still hasn’t arrived. The phone lines are closed and emails are ignored. Lots of retailers are managing to deliver in reasonable timescales and keep customers up to date in spite of Covid but Linens Limited think it’s ok to take your money and then ignore you, blaming Covid for their shoddy service. Tony’s review is odd & makes me wonder if he works for Linens Limited. If my suspicion is right then the integrity of this firm is questionable!

Having had a great experience when booking my October break by telephone, it’s gone downhill since. Neither the app nor website recognises bookings made by phone and calling them is pointless. The call routing system doesn’t respond to key pad inputs and if you’re lucky enough to get through it, you’re left in a queue for so long, you give up. I hope we don’t have any issues prior to leaving or while we’re away because it appears that once TR have your booking they’re not interested!

This company is only interested in getting you to book and once you have they are reluctant to correspond with you. We booked the Grand Hyatt in Dubai and were promised a room on arrival in the morning. We were also sold a special half board with cocktails and canapés. There was no room on arrival and half board consists of access to a very restricted buffet restaurant between 1800 and 2000 with no cocktails or canapés- just wine and beer. I’ve messaged the chair of the company and had no response. Disingenuous over selling of holidays is the specialty of this firm - steer clear!!

Ordered a personalised light box for a wedding anniversary gift & paid extra for speedy delivery. The item took 2 days to be dispatched when the delivery option implied that it would be dispatched next day. I paid extra for this so was disappointed. As it happens it arrived on time however the quality was poor & looked really cheap. Certainly not worth the £40 paid. When I complained I merely got a dismissive ‘go away’ response.

Ordered a sofa bed which came quickly but that’s the only positive comment I can make! The sofa was difficult to put together, the mattress is so thin that it’s only suitable for a child and it looks like a cheap DIY sofa - terrible quality. Want to return but dread the hassle.

Following the response to this post, I was able to return the sofa which was made relatively easy by Nabru & this was much appreciated.

Ordered a Herning Sideboard in July 2016. After waiting weeks for it to arrive, the delivery men constructed the sideboard very quickly and poorly. The doors are wonky and the handles keep coming off. We contacted Swoon who refused to do anything. We also told them to stop marketing us as we wouldn't buy from them again because of our experience; again they weren't interested in trying put things right.

After this review, Swoon did sort this out and replaced the sideboard which was much appreciated. Maybe I was just unlucky as the replacement is of good quality.