Disingenuous & sales focused
This company is only interested in getting you to book and once you have they are reluctant to correspond with you. We booked the Grand Hyatt in Dubai and were promised a room on arrival in the morning. We were also sold a special half board with cocktails and canapés. There was no room on arrival and half board consists of access to a very restricted buffet restaurant between 1800 and 2000 with no cocktails or canapés- just wine and beer. I’ve messaged the chair of the company and had no response. Disingenuous over selling of holidays is the specialty of this firm - steer clear!!
Reply from Destination2
Many thanks for your review,
Destination2.co.uk take customer reviews very seriously and investigate them thoroughly.
Having looked into your review we have found several inaccuracies
You booked your holiday yourself online and at the time of making the booking the information regarding the Half board and drink inclusions was clearly advertised as follows
Book Half Board and receive a free upgrade to a club room and enjoyed free flow alcoholic and non alcoholic beverages between the hours of 6pm and 8pm, including beer, wines and spirits to be taken in the collective market cafe.
The collective market cafe is the main buffet restaurant and has many different food stations inclusive of starters, mains, desserts and cooking stations therefore we do not believe this to be restricted.
You chose to book an overnight flight arriving into Dubai early morning.
International check in time for hotels are between 14:00 to 15:00.
You made a special request for an early check in, our website clearly advises that that requests cannot be guaranteed by making that request we presume you did understand hotels policy regarding check in times.
Unfortunately due to the hotel running on a high occupancy the hotel could not accommodate your request. To Guarantee a room for an early morning arrival it is always advisable to book the room for the prior night.
We do hope that now you have clarity you can enjoy the rest of your stay.
Regards
Destination2.co.uk