Still awaiting a refund which EasyJet made as difficult as possible to request. They also only cancelled the flight 10 days before it was due in spite of the fact that it was clear, weeks before the flight, that lockdown measures would not be lifted.

If Johan Lundgren spent less time focusing on trying to persuade the public that it’s safe to fly with EasyJet and more time looking after existing customers by refunding the cancelled flights he might create some loyalty. Why would anyone book flights with a company who fail to fulfil their legal obligations in relation to refunds? If they can’t be trusted to get this right, how can they be trusted to keep flyers safe? Absolutely appalling service which is likely to have a significant impact on their long term future.