No delivery, closed phone lines & no email response
Two weeks after placing and paying for my order it still hasn’t arrived. The phone lines are closed and emails are ignored. Lots of retailers are managing to deliver in reasonable timescales and keep customers up to date in spite of Covid but Linens Limited think it’s ok to take your money and then ignore you, blaming Covid for their shoddy service. Tony’s review is odd & makes me wonder if he works for Linens Limited. If my suspicion is right then the integrity of this firm is questionable!
Reply from Linens Limited
Dear Mrs C,
Due current situation and increase in demand, we would like to apologise for the late delivery of some of our shipments. We are working extremely hard to make sure your purchases leave our warehouse on the day of order or soon as possible. Unfortunately, our delivery partners are not doing quite so well under the unprecedented demand they are facing. Our products can at the moment be stuck at the delivery companies' depots for up to 48 hours before they are being processed. Until they are processed by the couriers a tracking number is not produced.
We also want to apologise for the situation in our customer service team. We are seeing a large increase in enquiries and I'm afraid we are not able to deal with everything as quickly as we would like at the moment. We are doing all we can to get the situation under control.
I do hope you will bear with us we are doing everything we possibly can to get orders out and to our customers as quickly as we can.
Kind Regards
Laura
Linens Limited