Mark Allen

I have been after a Cartier “Love” ring for the last 25 years!
My wife kindly surprised me with this for a large wedding anniversary at the end of August.
Cartier didn’t have my size in stock and directed her towards their concession at Selfridges.
She ordered from the Selfridge’s website and paid by PayPal, instead of our American Express as she didn’t want me to see the statement and ruin the surprise.

We opened the package from Selfridge’s together and I tried on the ring. Unfortunately, the ring was too small for me and after less than a minute of trying to get it on my finger, we carefully put it back into the packaging and use the Selfridge’s website to have DHL collect the return.

A week later we still hadn’t heard from Selfridges, so we chased them.
They came back with a rather shocking response…

They said that after rigourous examination the ring was damaged and therefore they would not issue a refund.
This is simply not true. We had the ring out for less than one minute and we did not notice any imperfections with the ring. We certainly did not damage it.
I know it is hard to trust people, but I am a regulated individual and I swear on both of my parents lives (aged 84 and 87!) that we did not mark or scratch that ring in anyway whatsoever.

£2000 is an awful lot of money to us and what was meant to be a surprise gift has ended up badly backfiring.

A simple Google search shocked as further. It showed that this was very common at Selfridges, especially from their Cartier department, which is incredibly alarming for a store such as Selfridges.

Moreover, a simple search shows this is a common issue and has been written about in the national press. Who would have thought it from Selfridges!

They then came back and said it was returned after their 14 day return policy, but it was done on the 13th day!

They can’t keep getting away with this.

I have been after a Cartier “Love” ring for the last 25 years!
My wife kindly surprised me with this for a large wedding anniversary at the end of August.
Cartier didn’t have my size in stock and directed her towards their concession at Selfridges.
She ordered from the Selfridge’s website and paid by PayPal, instead of our American Express as she didn’t want me to see the statement and ruin the surprise.

We opened the package from Selfridge’s together and I tried on the ring. Unfortunately, the ring was too small for me and after less than a minute of trying to get it on my finger, we carefully put it back into the packaging and use the Selfridge’s website to have DHL collect the return.

A week later we still hadn’t heard from Selfridges, so we chased them.
They came back with a rather shocking response…

They said that after rigourous examination the ring was damaged and therefore they would not issue a refund.
This is simply not true. We had the ring out for less than one minute and we did not notice any imperfections with the ring. We certainly did not damage it.
I know it is hard to trust people, but I am a regulated individual and I swear on both of my parents lives (aged 84 and 87!) that we did not mark or scratch that ring in anyway whatsoever.

£2000 is an awful lot of money to us and what was meant to be a surprise gift has ended up badly backfiring.

A simple Google search shocked as further. It showed that this was very common at Selfridges, especially from their Cartier department, which is incredibly alarming for a store such as Selfridges.

Moreover, a simple search shows this is a common issue and has been written about in the national press. Who would have thought it from Selfridges!

They then came back and said it was returned after their 14 day return policy, but it was done on the 13th day!

They can’t keep getting away with this.

Selfridges / Cartier would not accept our return and this appears common practice.
BEWARE.

I have been after a Cartier “Love” ring for the last 25 years!
My wife kindly surprised me with this for a large wedding anniversary at the end of August.
Cartier didn’t have my size in stock and directed her towards their concession at Selfridges.
She ordered from the Selfridge’s website and paid by PayPal, instead of our American Express as she didn’t want me to see the statement and ruin the surprise.

We opened the package from Selfridge’s together and I tried on the ring. Unfortunately, the ring was too small for me and after less than a minute of trying to get it on my finger, we carefully put it back into the packaging and use the Selfridge’s website to have DHL collect the return.

A week later we still hadn’t heard from Selfridges, so we chased them.
They came back with a rather shocking response…

They said that after rigourous examination the ring was damaged and therefore they would not issue a refund.
This is simply not true. We had the ring out for less than one minute and we did not notice any imperfections with the ring. We certainly did not damage it.
I know it is hard to trust people, but I am a regulated individual and I swear on both of my parents lives (aged 84 and 87!) that we did not mark or scratch that ring in anyway whatsoever.

£2000 is an awful lot of money to us and what was meant to be a surprise gift has ended up badly backfiring.

A simple Google search shocked as further. It showed that this was very common at Selfridges, especially from their Cartier department, which is incredibly alarming for a store such as Selfridges.

Moreover it is a common issue, as found on a simple internet search.

Warning

WARNING to potential users of Economy Bookings.
We have had a very poor and costly experience and their customer services team is unhelpful and unresponsive.
Almost to the stage where this feels like a scam.

In our experience, they use the cheapest suppliers they can in each location and that brings with it a real problem.
We used them in Sardinia in August and the rental company they used had the largest queue by far of all circa 20 rental firms at the airport.
As we stood in the two hour queue, we noticed that at least 75% of people got turned away with no car, causing a horrendous start to peoples holiday.
We were confident everything was in place for our booking having rented hundreds of cars over the years, however, they found a reason not to let us have the car. The reason was pathetic and not in their terms of business.
(I can explain the reason if people are interested).

We called economy bookings from the desk while being served, yet they weren’t able to help. They told us to email them.
We emailed them but they still said they can’t help.
We emailed them again and we have now heard nothing.
Very poor.
We have lost our sizeable deposit, we wasted 3 hours and had considerable stress at the airport and we had to hire another car direct from the airport at considerable expense.
It ruined the start of our holiday.

The moral of the story is to go direct to a well-known car company and perhaps pay a little bit more at the outset.

Warning

WARNING to potential users of Economy Bookings.
We have had a very poor and costly experience and their customer services team is unhelpful and unresponsive.
Almost to the stage where this feels like a scam.

In our experience, they use the cheapest suppliers they can in each location and that brings with it a real problem.
We used them in Sardinia in August and the rental company they used had the largest queue by far of all circa 20 rental firms at the airport.
As we stood in the two hour queue, we noticed that at least 75% of people got turned away with no car, causing a horrendous start to peoples holiday.
We were confident everything was in place for our booking having rented hundreds of cars over the years, however, they found a reason not to let us have the car. The reason was pathetic and not in their terms of business.
(I can explain the reason if people are interested).

We called economy bookings from the desk while being served, yet they weren’t able to help. They told us to email them.
We emailed them but they still said they can’t help.
We emailed them again and we have now heard nothing.
Very poor.
We have lost our sizeable deposit, we wasted 3 hours and had considerable stress at the airport and we had to hire another car direct from the airport at considerable expense.
It ruined the start of our holiday.

The moral of the story is to go direct to a well-known car company and perhaps pay a little bit more at the outset.

To Economy Bookings.
I have completed your form and chased you yet I am being ignored.

Item took over 2 weeks to be delivered, over a week longer than advertised at point of sale.
I then had to pay £11 for the return as it arrived too late

My order number was - R56167929

This is about the sixth time I have used Ross Coates for conveyancing and I can highly recommend them, especially Stephen Broughton and Margaret Saul.
This had to be done quickly and they communicated efficiently and worked outside ‘normal’ hours to ensure this exchanged in under 3 weeks.
They are not expensive and far better than other firms / online sites that either friends or I have tried.