Economicbookings Reviews 18

Warning

WARNING to potential users of Economy Bookings.
We have had a very poor and costly experience and their customer services team is unhelpful and unresponsive.
Almost to the stage where this feels like a scam.

In our experience, they use the cheapest suppliers they can in each location and that brings with it a real problem.
We used them in Sardinia in August and the rental company they used had the largest queue by far of all circa 20 rental firms at the airport.
As we stood in the two hour queue, we noticed that at least 75% of people got turned away with no car, causing a horrendous start to peoples holiday.
We were confident everything was in place for our booking having rented hundreds of cars over the years, however, they found a reason not to let us have the car. The reason was pathetic and not in their terms of business.
(I can explain the reason if people are interested).

We called economy bookings from the desk while being served, yet they weren’t able to help. They told us to email them.
We emailed them but they still said they can’t help.
We emailed them again and we have now heard nothing.
Very poor.
We have lost our sizeable deposit, we wasted 3 hours and had considerable stress at the airport and we had to hire another car direct from the airport at considerable expense.
It ruined the start of our holiday.

The moral of the story is to go direct to a well-known car company and perhaps pay a little bit more at the outset.

I purchased full coverage, had a flat tire in El Salvador. The rental company that EconomyBookings set me up with charged me $70 dollars and EconomyBookings covered that. All good.

However, they make it impossible to actually get that money from EconomyBookings. They put it in "your" E-Wallet, which can only be used to reserve another rental with EconomyBookings. I'm still in the process. Here's what I ran into so far

- No way to withdraw the money yourself and it expires after some time, which means they keep it.
- I called and was met with an "AI Assistant" who wouldn't listen, but instead it pitched their service over and over. I said "connect me with an agent" a few times before it finally listened.
- A guy picked up the phone who listened and sent me an "email with instructions on how to withdraw the money".
- The email told me how to submit a form for them to contact me with my concern. Lol. Thanks a lot.
- After submitting the form. it said they will get back to me in "5-7 business days"

Ridiculous. I paid for full coverage, and when I ended up using it...they give you a gift card. Go to hell.

If I could give this pathetic scam agency minus five stars, I would! I booked a car this July at the Bari airport. My flight had an engine problem so we landed late. As we landed I called the car company to realize that they did not even have cars at the airport and that they were closed... I stood there like a package that no one picked up. I had to take a 30 Euro Taxi to my hotel, and in the morning, a 40 Euro taxi to the dilapidated industrial shed where this company had their cars... Not only did they not apologize for not waiting for me with a car (YES! they had my flight information), they expected a thank you from me that they are not canceling my reservation because I never came to collect the car I reserved!!! I have never encountered an audacity like this. Just for that, I would close this company for good! However, the dreadful behavior went on: I then proceeded to get the car (which I fully paid online for) but was refused because I do not have a physical card with me. I have all the card detail to enter the information manually, I paid for the car IN FULL online and I have the digital wallet. But, No. The claimed that they can not do it, and that is it. (I had rented a car in Rome from Hertz with a card online and manual card detail entry - no problem at all). I was sent away from their office (or that is what they called this shed) with no car, lost the money I paid online and zero apology. I then returned to the airport and successfully rented a car from Hertz! Conclusion: Economybookings.com is a horrible organization that spits in the face of their customers and should be shut down!

No communication, no confirmation they just took the money from my bank account but no booking to be seen on their website under my name.
No way to request a refund too just an email address.
These people should be in prison 😡😡😡😡😡😡😡😡😡😡😡

Absolutely Appalling Experience – Avoid at All Costs

Do not trust the quoted prices from Economy Bookings – they are completely misleading. When I arrived at the rental location, I was told I needed to pay five times the amount that had been agreed upon in my original booking. The rental company blamed Economy Bookings, claiming they had already notified them of the pricing error. Yet Economy Bookings took no responsibility.

What followed was a painfully slow and useless back-and-forth via email with Economy Bookings, who took an average of 4–5 days to respond each time. Their final answer? Because I signed the rental agreement (which I had no choice but to do in order to get the car), they would not refund me.

I asked them a very straightforward question: what exactly was I supposed to do when the rental company refused to release the car unless I paid the extra? Sit in the office and wait 5 days for Economy Bookings to respond? It’s been 6 days since I asked this and – surprise – no reply.

Terrible, terrible company. Their customer service is a complete joke and their pricing is a scam. A wonderful way to start your holiday after a long flight – being held hostage at a rental desk.

Avoid this company at all costs. The price you are quoted will not be the price you pay.

Scamming company who have effectively stolen from me. They did not provide the car that we paid for.

This is by far the worst customer service I ever experienced
We rented a car in Sicily. On Day 2 the car broke Down. It took a whole Day to get a replacement and we had to pay for transport to the airport to change it. No compensation. Instead we had to make a new rental. New deposit. Then it took nearly 2 months to g’et the deposit back. And now it has been 6 months to try to get compensated for the expenses to take a taxi to the airport
We raised our claim immediately through their customer support.
Yesterday i gave a negative review and got this anser: It's truly disappointing to hear about your experience, Peter. We understand how frustrating it can be when issues arise during your rental and the delay in receiving your refund is certainly concerning. I recommend reaching out to our customer support team directly by filling out the form on our help center to expedite the resolution of your situation. Your feedback is valuable, and we are here to assist you further.

So basically they ask me to Fill out a form to complain that filling out a form has not helped
It simply a strategy to make customers give up

My first name is Kelly (Kyriaki) and in my reservation I used Kelly. The result was not receiving the car I have already paid for and not getting my money back, after long conversations with the company. No way I would suggest to book through them!!

Economy bookings is scam, no customer service and you cannot talk to the customer service through their number. Emails no response. Some car rental supplier are also scam , bring you there (offsite of airports car rental center)with Lower pice but no car available (they don’t have many car may be only a few) only the expensive Jeep Convertible charge you much higher than market price. Don’t expect you can get your money back through email with them.

This is the worst booking service booked a car 3 weeks ago. Have trying to get in touch since then as they haven’t confirmed yet took the money. Every time they put me on hold and hang up, last time 24 hours before my flight they said will talk to the manager and call back didn’t receive any call and called again so the next one tells me yeah i can see that the call dropped apparently no one was supposed to call she tricked me saying this to hang up and then requested to talk to the manager this agent also put me on hold and hang up on me.

I have taken out a car hire in Malta, only to turn up and the hire company did not have the vehicle requested, so tge booking was cancelled on the spot. Contacted Economy bookings for a refund, which turned out very difficult and a refund was not given, I would never use them again and will mot recommend to anyone looking tir a hire car, use other known companies.

Title: Beware of Fraudulent Companies Listed on EconomyBookings.com

I am extremely disappointed with EconomyBookings.com. I recently booked a car rental through their website which was advertised as Zezgo. Upon arrival, I found out the actual provider was Active Rental Cars, a company notorious for scamming customers by withholding deposits.

Despite numerous attempts to resolve this issue with EconomyBookings.com, including multiple emails, they have not responded or provided any assistance in recovering my €650 deposit. It's clear they are aware of the fraudulent practices of some companies listed on their site, yet they continue to promote them, putting customers at risk.

I have trusted EconomyBookings.com for years, but this experience has completely shattered my confidence in them. Their refusal to help and the lack of response to my concerns are unacceptable. I strongly advise against using their service until they take responsibility and ensure the legitimacy of the companies they work with.

Stay away from EconomyBookings.com if you value your money and peace of mind!

scam, cheating and bad service.
Do not rent through them. Offer of 45% changes to full price when withdrawing from one's account. Free cancellation is a scam! they do not give a full refund without taking a 60euro fee. For what!!! Sending my money back cause they change the price!
Fraud and cheating company! Avoid them!

i placed a claim since my last time i used the service (march 2016) without a serious answer.
Once they took your money, they stole it. my reservation number is B52122302 and i'm still waiting answer from them.

i real scam. don't use this company never i'm very mad with economic booking.

Needed to cancel my booking for car hire in Spain and requested a refund.
It took about 4 weeks and more than 6 emails, 3 phone calls for them just to acknowledge that I wanted to cancel. When I hadn't received my refund I sent a couple more emails & got a answer to let me know that it will be refunded in 45 Days time. This company is an absolute shambles and will never be doing business with them again. Quick to take your money so
Slow to refund.

-They first take your money
-Then they send you confusing terms of service which are worded in such a way so as to -avoid any form of refund.
-their customer service is useless and overseas and will not help you except to tell you to write an email "I am not the person to help you" is their motto
-They didn't reply to emails at first and pretended they didn't get them
-they promised a partial refund in their terms of service and then kept the whole amount
-one weeks worth of car rental was stolen from us.
-this company is very successful in making 100% from 0% car rental.

Please avoid this unethical company at all costs unless you are 100% sure that you meet their terms of service to the very last dot. On second thoughts get a lawyer to check them over, you will need one.