Danny Myers

I purchased a Hisense fridge freezer from Currys for £749.99 in July 2020, which became faulty after only four years—well below the expected lifespan of such an appliance. An engineer confirmed the unit was beyond economical repair.

Under the Consumer Rights Act 2015, I'm entitled to a remedy when a product fails prematurely. Instead of offering a reasonable solution, Currys initially proposed an insulting £200 voucher, which was less than 27% of the purchase price. After escalating my complaint through Consumer Arbitration, Currys was ordered to pay a depreciated refund of £418.74.

The entire process has been painfully slow and incredibly frustrating. Once the faulty appliance was collected, I received no communication or confirmation regarding my refund. Despite repeated follow-ups, I was left in the dark with no reassurance or updates from Currys.

This experience has been shockingly poor from start to finish. For a company of Currys' size, their aftercare and customer communication are severely lacking. I had to fight for a fair outcome, which took far longer than necessary.

If you’re considering making a major purchase from Currys, be prepared to face disappointing customer service if something goes wrong. I would strongly advise looking elsewhere if you value aftercare and professionalism.

Purchased a RODI filter system from them. Had a slight issue with the filtration system not filtering properly. After talking to their support staff, they have manage to sort things out for me as I had missed something in setting it. Highly recommend these guys . thank you

Bought a printer from inkexpert which wa delivered promptly and got it setup pretty easy with their instructions. A month later I started having issues with the printer, contacted their tech support and they helped us more than you can imagine. Eventually they we returned the printer back to them and they had it fixed and returned back to us within 3working days which was amazing. Their customer servt really does go the mile. I usually use trupix papers for our sublimation transfers but thought to give their papers a try and the transfers of colour and detail are as good if not better that what I used previously. Keep up the great work guys, you have earnt yourself a loyal customer.

Thanks Danny