I purchased a Hisense fridge freezer from Currys for £749.99 in July 2020, which became faulty after only four years—well below the expected lifespan of such an appliance. An engineer confirmed the unit was beyond economical repair.

Under the Consumer Rights Act 2015, I'm entitled to a remedy when a product fails prematurely. Instead of offering a reasonable solution, Currys initially proposed an insulting £200 voucher, which was less than 27% of the purchase price. After escalating my complaint through Consumer Arbitration, Currys was ordered to pay a depreciated refund of £418.74.

The entire process has been painfully slow and incredibly frustrating. Once the faulty appliance was collected, I received no communication or confirmation regarding my refund. Despite repeated follow-ups, I was left in the dark with no reassurance or updates from Currys.

This experience has been shockingly poor from start to finish. For a company of Currys' size, their aftercare and customer communication are severely lacking. I had to fight for a fair outcome, which took far longer than necessary.

If you’re considering making a major purchase from Currys, be prepared to face disappointing customer service if something goes wrong. I would strongly advise looking elsewhere if you value aftercare and professionalism.