Alan M

Good experience with order. One of the items I ordered was not in stock so I was noticed and recieved a partial refund. The other orders item arrived about a week later.

Very happy all round.

Arrived very quickly in secure packaging.

Purchase was quick and easy and delivery via DPD was great.

Very happy with purchase!

Original order not delivered on Nominated delivery day (paid additional delivery fee for this). Item then did not move for several days. called the customer service team (this alone is a very difficult process) at which point the order was cancelled and a new one made.

Issue with the charges for the new order required 3 separate phone calls to get my account correctly credited to match my original order.

Then both items arrived on the same day (the original - a week late and the new one).

Now I have been charged for both and I'm having to arrange for the return of the duplicate.

Fantastic experience - very helpful company!! Company reviewed my insurance policies and help improve on what I had. Very friendly and not taking the hard sell approach. What they did in my plans was so much better than what I already had in place, switching was an easy choice. Great customer service ⭐️⭐️⭐️⭐️⭐️

Originally placed an order in mid October. A month later the order was cancelled and money refunded without warning on the same day.

Replaced the order and 3 weeks later no progress. Have made multiple requests for a refund/ cancellation of the item but nothing has been done and have had no success in getting my money back.

Update - Thank you for the response below, can I please have a refund on the item!

Original order was not processed for 2 weeks. Item cancelled by Zavvi despite item still listed on website as available.

Any communication on their system seems to produce generic bot responses.

I have reordered the item to see if I have any luck a 2nd time.

Update: As of 19.11.23 - still no item following 2nd attempt. Just received an email from Zavvi acknowledging item has not been delivered. Did request to cancel the item but this hasn’t been proceeded yet as I have been told that “as a shipment has been created it is not guaranteed that this can be cancelled”. Potentially this means it might still arrive. Original item is still listed on website as available.

24.11.23 - still no item, still trying to get a cancellation agreed.

I was drawn into this website by all the Netflix branding and frequent references to being the official store. I Ordered a hellfire club t-shirt which took 3 weeks to arrive (as opposed to the 3-7 business days listed on the website). Item was sent from China and was not a ‘quality product’. The T-shirt came up very small considering I ordered a 3XL (hoping it would be baggy). It was also made of a material similar to a fancy dress costume (stretchy polyester type fabric). It would be best to avoid this website!

:-) very happy

Easily to use service, discreet postage, easily navigated website.

Product as described, fast delivery and excellent value! Will use them again!