Original order not delivered on Nominated delivery day (paid additional delivery fee for this). Item then did not move for several days. called the customer service team (this alone is a very difficult process) at which point the order was cancelled and a new one made.

Issue with the charges for the new order required 3 separate phone calls to get my account correctly credited to match my original order.

Then both items arrived on the same day (the original - a week late and the new one).

Now I have been charged for both and I'm having to arrange for the return of the duplicate.