Mark

I have nothing but praise for this company as their after sales service is second to none.
Oftentimes contacting a company with a problem leaves you frustrated and angry - Not Victorian Plumbing!
Elizabeth Martin and Erin took ownership of my problem, liaised with the manufacturer and arranged for a replacement spare to come through to me FOC with the minimum of fuss and bother.
Now THAT'S how to keep customers coming back to buy again.
Thank you!

Very easy to get a Car quote, and the price was very good too.
Happy to recommend them.

The call handler Corey was very helpful, patient and informative regarding an issue I had with my meter.
I wasn't happy with the way Octopus dealt with the original problem (They didn't!) , but I am now happy with the way Cory explained what was wrong and what they will do to correct it.
I am now more confident that this will be resolved.

I have used Synology NAS units for a few years, and last year bought another one to replace an aging model.
Recently it developed a hardware fault, and their
tech-support could not have been more helpful.
Sadly the unit needed replacing, but their support person Andrea really helped out and arranged for for me to return it their UK office instead of the German office where they prefer to have goods returned.
Definitely a friendly and efficient support with a fast turnaround.

Have been using Nord VPN for many years, and have found it to be very reliable, fast and easy to use.
I have had occasional technical issues, but their online support chat (most recently José Martínez) has always been available to help put things right.
Only four stars here though as I suffered from an unfair (and illegal in the UK!) billing practice on their sister product Nord Pass, which I have now stopped using.

What's not to like? A professional approach to customer feedback on new and revised products.
They deliver items that need reviewing, and ask for an honest review based on the product.
The review process isn't too long, and lets you have your opinion heard.

They may be a national company, but the Bridgwater branch gave me the service I would only normally expect from a small local suppler.
The staff are friendly and efficient and very knowledgeable.
From the initial design of our kitchen by Eloise to the final delivery they gave nothing but excellent service.
We are also more than happy with the quality of the items we purchased.
It turns out their after-sales service is also superb, with Alicia organising the replacement of a couple of items that were faulty, quickly and without any fuss.
I thoroughly recommend this company.

** EDITED - Revised review after the first one:-
Bought this as a present for the family at Christmas, only to find (Along with hundreds of others going by their Facebook page) that it doesn't work.
Their "24 Hour a day 365 days a week" support page is just blank too so you can't contact them
What a farce. If I could give 0 stars I would.
Revised review:-
I have now managed to play the game. The first time it crashed half way through, but the second time it worked ok.
The company have offered a free question expansion pack to players who couldn't use it on Christmas day.
Therefore raised star rating to 3

The delivery was made on the advised day and at the advised time. The delivery guys were friendly and helpful and gave us good advice about putting the bed together. They also delivered it the upstairs room where it was needed.
The instructions were clear and strait forward, although as always, it took us longer to put together than we expected!
A very comfortable bed.

Bought a second hand Hard Drive. Normally I would only buy new, but the CEX guarantee was as long as the manufacturers on a new drive.
Well wrapped and boxed and the item was clean and tidy on arrival. S.M.A.R.T test showed all was ok, so happy with the deal.
Would have given 5 stars, but they used Post Office 48hour delivery which took 5 days to arrive.
Other than that, happy with my deal.

We can not praise this company highly enough. We initially contacted them because of our builder/installers recommendation, as he had used them before and liked the quality of their products.
From the initial measuring up and design of our kitchen by Eloise, to the final delivery which was on the right day and time, we are very happy with the service we received.
Also, unlike some other suppliers we visited, we were made to feel welcome and important each time we visited the showroom.

A couple of snags were dealt with quickly and without any fuss.

Very professional from start to finish. I had a working FTTP connection within 8 days of placing my order. The installation team were polite and very efficient and listened to my requirements.
The office staff are friendly, helpful and knowledgeable, and more importantly actually answer the phones!
I had a couple of technical issues (Of my own making) and they were dealt with in a very prompt and helpful way.
I genuinely can't recommend Jurassic highly enough.

I have been coming here for years thanks to the very helpful and friendly staff.
They make you feel at home, are always honest and never try to 'upsell' or bamboozle you.
Can't recommend them highly enough.

I had been using the free version Plex for a few years now and jumped when they made me an offer for the lifetime premium version which offers more features.
I think there is some confusion with some of the reviewers as to what Plex is.
It's a way of watching your own videos / music / Audio files throughout your house and also when you are away from home.
They have recently added the ability to watch many streaming channels for free if you have bought the premium option.
The important thing to remember that Plex is not a streaming services like Prime or Netflix, but a way of watching your OWN files, and also if you want to, to allow your family to watch your own files too.
I absolutely love the Plex and use the native Plex app on my TV's to watch everything on my server with no issues.

I cancelled my free trial with Spotify and signed up for the paid service because they said every Premium user was entitled to a free Google home for the month of September.
The month long offer was cancelled after two days in the UK, while leaving it running in Canada.
I along with hundreds of others claimed my google home, but have heard nothing since, whilst others who claimed days later have got theirs already.
Spotify are refusing to talk to the hundreds of people who haven't got one, and just say that the offer is now over and look out for their next offer.
DO NOT TRUST THIS COMPANY TO FULFIL THEIR PROMISES OR CARE ABOUT THEIR UK CUSTOMERS>

Friendly, honest and great value.

A disappointing level of service. Very hard to contact them with queries before travelling - being on hold for 30 minutes was not unusual.
They offered me a free upgrade to our cabin the day AFTER I had paid them £800 for the same thing - and they wouldn't refund me the money.
They promised their reps would be on the cruise to support their customers "24/7" - there was no one from the company on the ship at all.
We booked and paid for an extra night in the hotel at the other end - Cruise 1st first hadn't booked with the hotel which caused us a lot of stress. Although we did hear (When I rang them two days later) that they had now arranged it. (I had to contact them, they didn't contact me!)
And if you do have issues abroad, you can't contact them to get help while abroad outside of UK office hours.
Apart from that, the price was OK.

** EDITED **

With regards to Lisa from Cruise 1st reply below, what is the point of calling your team too discuss this? Talking about things after they have happened does nothing - they shouldn't have happened in the first place.
Potential customers should note you haven't bothered to contact me about these issues, didn't even offer an apology at the time, or since.
However, I will as requested contact your customer service team for their comments.

Our company has used Choice for several years and have always found their products to be great value.
The staff also seem to actually care about their customers and seem to go out of their way to help.
Definitely a great company to deal with.

Very fast delivey in a well wrapped package.
I liked the way they tell you who packed your purchase.
I also appreaciated a little suprise present of a herb tea sample in the pack too.
A nice company to deal with.

Prices are amazingly cheap, and they include delivery. What's not to like!