Javier Delgado Esteban

My experience with this continuous glucose monitoring system has been disappointingly inconsistent. Having purchased three sensors, my initial excitement turned into frustration and dissatisfaction.
The first sensor, acquired through their introductory offer at a seemingly reasonable price of $15, malfunctioned abruptly after a mere three days of use. Upon reaching out to their support team, I encountered a disheartening response. Despite their attempts to troubleshoot the issue through a barrage of questions, their ultimate dismissal in replacing the defective sensor left me feeling unsupported and dissatisfied as a customer.

Hoping that the first instance was an anomaly, I proceeded to use the second sensor, purchased at the standard rate of approximately $100. Unfortunately, the déjà vu of failure struck again, this time lasting only four days instead of the promised 15. This consistent premature malfunctioning not only disrupts the monitoring process but also raises serious concerns about the reliability and durability of their products.

Presently, I find myself navigating the cumbersome process of attempting to return the third sensor for a refund, although the grim anticipation of a fruitless endeavor looms over this endeavor. The lack of assurance in the product's performance, compounded by the apparent reluctance or difficulty in obtaining a refund, is disheartening, to say the least.

Reflecting on this experience, I would strongly advise potential consumers to steer clear of this particular continuous glucose monitoring system . The recurring failures and the lack of adequate customer support make it an unreliable and frustrating investment. I had hoped for a seamless and efficient monitoring experience, but unfortunately, this product has fallen far short of expectations.

In conclusion, my recommendation would be to explore alternative options that prioritise reliability and customer satisfaction, as this particular system has proven to be an unreliable and disappointing choice.

One of the 3 main contenders to provide a modern B2B platform, unfortunately, their support is all but non-existent.

We have 2 issues, one technical weeks ago that has never been resolved or even acknowledged and another more serious one where 30% of orders came cpm[eltely broke.

Days have passed and no one has contacted us yet about or 3 emails on the subject.

Based on our experience I would stay away from this company until they are able to fix the very obvious rapid growth issues they need to hire a ton more support staff.

All good though the quality is not like to write back home until you try to cancel, then they use all sorts of surely illegal shenanigans to keep you paying, their practices are an absolute shame.

Stay away from their modern looking marketing it is a complete an utter rip off of a company my monthly bill increased by nearly 200% even when is a holiday home and was empty for most of the period.

Emailed them with the issue several times no answer. There was also a plain lie about a welcome voucher of 50 euros than we never received. We have now switched companies and are looking into taking the case further.

If I could give less than one star I would. They pretended they tried to delivered 5 different days when the reality is that I was here all along and they never bother to even drive up to our area, parcel was eventually sent back to sender, the company is a disgraceful ripoff

Complete an utter rip-off, tickets were from a previous year event. We have reported them to the police and the local consumer association, stay away from these scammers.

Great support even when my query arose during the weekend.

Great communication, products are the best organic line we could fine, if there is any visual production issue the team will bend backwards for you to solve it.