Holaluz Reviews 7,996

Had everything explained exactly as wanted

Have been a happy client for years but lately tried to reach their customer service and there is ZERO response.

Multiple emails and weeks of trying to contact them - completely ignored.

Changing now to another provider.

worthwhile choice

After speaking to endless customer team members and not having electricity for at least 10 days, my electricity came back on. In the meantime, I spoke with a higher manager to explain I would like compensation for the length of time it took to restore my electricity. I did not hear back. Today I was charged 115 EUR for electricity for the month of June. 3rd-12th June the electricity was not installed. 12th-24th June the fuses/meter were switched off as I was out of the country and the electricity was not working. I emailed customer service when I received the bill to ensure rightful compensation and deduction to the bill and unfortunately today the full amount left my account.

Aside from one helpful member of the team, I have had endless negative experiences, phone being put down, not being called back even by the higher management team. I will be putting in a formal complaint.

I came to Holaluz from Endessa when the Endessa website was so awful. On the other hand, Holaluz was quick and easy to use. They communicated in English. The transfer was easy. I haven't paid for electricity since I transferred in January. Although I have yet to hear with details, thewy contacted me about a gizmo so that if the grid goes down, I transfer automatically to my panel electricty.

The service is easy to work with and they communicate well with their clients.

I have not been with you for long enough to make opinio

Great service & efficient

I was a customer at Holaluz for 3 years, never had any issues, made a switch to a competitor with the promise of a cheaper tariff, but that was a mistake. I'm back and very happy with the friendly and quick service! Thank you.

I wanted to change my energy company to this one and wanted to get consultation. I booked the cita for call on Monday 24th 12pm. Nobody even called me. Why do you offer these citas then? If you don't call at booked time? After this I found the site and applied the form "Call me now". They called me back, but my Spanish is not so good for discussing the ways of changing companies. I asked someone who speaks English and the lady said that she will try but after this just dumped my call. And nobody called me back. With this attitude, I would rather choose another company to change. Why should I beg someone to contact me and give me service if it is particularly their job?

P.S They called me after 3 hours. They found person who speaks English, thanks for this. But I already chose another company and still don't understand why nobody called on my booked cita. So I changed rate from 2 to 3.

Holaluz generate bills based on their estimation if clients do not provide their meter readings at the end of the month. And they pledge that they will adjust the next bill if they overestimated consumption.
Well, they don't...
That is what happened to me: I received an estimated bill for January 2025 with estimated P1: 2844 kWh on January 31st. Then on the 7th of February, the distributor provided the real reading for P1: 2824. The real P2 and P3 readings were lower as well. So, one would assume that they will adjust my bill for February to take into account that I paid too much in January. But no, they did not! What is more, they generated the next estimated bill for February starting from the actual reading of 2824, which means that they charged me twice for 20 kWh of P1 (This applies to P2 and P3 as well).
I have contacted them 3 times already but the response was the same: "we never charge more than you use".
I will keep trying to get my money back but here is my advice to all: do not let them estimate your bills – that is how they stealthily steal their clients’ money .

The company just one day decided to move me to another tarif (tarifa justa). No questions asked, no conscent required... Just a 2.5x increase in my invoice with a vague promise to return overpayment at the end of the contract period. The contract period ended. No settlement from the company. Just a happy emails that the next year I will be fortunate to pay 2x the market price instead of 2.5.

Update after switching to another provider:
- January invoice from Holaluz: 130,62 €
- February invoice from new provider: 39,89 €

They charged me a flat rate for 1 year even though I told them it was more than I was consuming. They said, it's ok, we'll just refund you at the end of the year any difference. The year ended and it seems I paid around 100€ more every month than I needed to, so they owe me around 1200€. They said they need to calculate. 9 months later, they're still calculating. They treat their clients like fools and I still do not have my refund. Their accounting department can calculate how much I owe them every month but find it difficult to calculate how much they owe me. 9 months and still calculating! Avoid them, their rates are also 25% higher than that other company (the one with 8 arms)

Nice and reliable service.

Thank you for your patience and support

Unfortunately, the adage “Do as I say, not as I do” applies here. As with their fixed rates.

Hundreds of customers have received smoke and mirrors with the promise of a refund for amounts overcharged.

No refunds made, several cases denounced by the consumers' association, but no reaction from the company.

Should we still believe these fine words?

I'd like to know your position on this well-known problem and how you intend to compensate the victims of this scam (myself included).

Reliable providing monthly invoices and punctual regarding payment.

they charge x3 every month for 2 years and later never return the money. when you call they promise you to wait just one more day, everyday. im so tired of your stupid company

Complete rip-off. Contracts are not changed in a comprehensible way. Customer service cannot be reached via the website's contact form, so it doesn't help that you supposedly speak English. My residence was wrongly registered as a second home, which made me pay more. I'm glad I changed providers. Now with the new provider, the price is back to normal