Rajan

I contacted Octopus re. GBIS as I had not heard from them in 2 weeks. After a lengthy conversation and being put on hold several times, I was told that it can take up to 12 WEEKS for a callback!! Then after a few more questions and being put on hold several times again, I was told an email was sent today (17.09.2025) at 11am. I unfortunately had not received this particular email but only one about letting me know of the 1 hours free electricty.
Then being put on hold once again, I am told that I had opened this email at 1:54pm. How??
So I politely requested they send it again and again, after being placed on hold several times yet again, I am told that department will send another email by EOP today. When I asked to speak to 'that' department, I was told they do not take calls and only internal messages/requests.
SO dissapointing. The government is clearly telling us we should be entitled as my loft is not insulated to current standards (less than 5cm of insulation). My EPC is not great, so why the delay??
Feel this is just another scam for those of us who actually go out to earn a wage.

I saw several transactions all of within minutes of each other which I had not performed. Clearly Fraudulent!! Have tried to contact Zable on many occasions on their given number 020 3322 9128, but only get an automated answer regardless of which option is chosen. Then the call is terminated. This is a serious issue and I want to speak to a human being on the other end to assure me that those transactions would be re-imbursed. Very upsetting and causing anxiety as, if this their customer service, then I do not want to use Zable. even to cancel the card is unresponsive. Have written to the Financial Ombudsman, but they only step in after several weeks and only when the customer feels they have no resolution. Well clearly this is no resolution from day 1 as I cannot get in touch with anybody and in the meantime, I am still being charged for those transactions. How is this fair?
Please, if others are experiencing similar with Zable, then please speak out. I have never dealt with such a company before. Very forthcoming when issuing cards and loans, but not when needed the most.

Had a very pleasant experience at the Ruislip store. Mithu was our sales consultant and was very attentive, polite and professional. He took the time to understand our needs and talk us through the different options without any pressure.

Returned the following day with our daughter and again, we were pleasantly greeted by Mithu who also offered us a beverage upon arrival. He explained to our daughter what we had discussed, was patient as we looked around to ensure we were happy with our choices before processing our order and happily answered any questions we had. Highly recommend!

Straightforward and easy to use. Many in-boxes dotted around. So far no problems encountered. Keep it up.

waiting for a telephone call to be answered - 37 minutes no pick up. this is the third day. Login to book a service does not work and new password link not appearing at all.
seriously pathetic afterservice. was told after install 3 years ago that never use Vaillant !!! shoddy boilers and also shoddy after service.

Always on time and the charities they support are so important.

The driver is always polite. Also the tracker allows to know what time the collection will take place. Updated constantly.
Like the fact that the donations raise money for children.

Simple to use platform.
All information (exchange rate used, countries used in transfer, bank details to where funds should be sent to....) all on same screen/page.

once monies received at Xendpay, transfer to beneficiary is very quick.

Since giving a nice/brilliant review I have nothing but BAD experience from SafeStyle.
Install was great and product is great. However....
Cannot contact accounts department directly (trying for 3 weeks now), only now today 12.01.2023) to be told that most of them work from home.
Excuses after excuses. All I am after is a breakdown of my invoice (which incidently took 2 weeks after several requests).
Cannot get hold of anyone nor will they give names of any managers to whom I could escalate the matter to.
After care customer service is 'Shoddy' that is putting it politely.

Never have I had any problems using Xendpay. Also their rates are very competetive, and the process to transfer is very simple/easy. Support is also very good.

Always friendly and always ready to advise/help. Mainly use Ruislip branch with Harrow now and then.

Simple and straightforward. Timeline between accepting a deal and having the funds reach to their destination is less than 48 hours

I have always found Indigo CH friendly, honest and reliable. always willing to help

Honest and reliable.
Mechanic was friendly and gave good advice.
Work was carried out in time and I was constantly being updated with progress.