United Kingdom
Review of Alogic
This company has absolutely NO customer services processes. They are next to impossible to contact to arrange returns and refunds, and when they finally acknowledge and accept that a return or refund is due, you have to constantly chase.
This company does not have any respect for your Consumer Rights and you should avoid it like the plague.
(I will be writing to Shopify and recommending that they suspend their service)
Review of ResumeLab
It's okay. But, only download as a PDF (or plain text - what's the point!!) when not all ATS systems can scan PDF, it needs a Word format download option to increase ability to edit (see below).
Secondly, it's restrictive in formatting, for example your LinkedIn address maybe spread over 2 lines with a totally random line break, and you have no option to alter the width of the field so it displays on one line as a link.
No idea why anyone would want to subscribe to this. It does seem geared towards inexperienced applicants who can fit their limited experiences on one page.
Reply from ResumeLab
Hello,
Thank you for taking the time to provide feedback on your experience with ResumeLab. We appreciate your insights, as they help us identify areas for improvement and ensure we meet the needs of all our users.
We apologize for your frustration with our download options and formatting features. Your concerns regarding the limitation of PDF-only downloads and the inability to adjust formatting are duly noted. We understand the importance of compatibility with different systems and the need for flexibility in formatting, particularly for professional documents like resumes.
Please rest assured that we are actively working to enhance our platform to address these issues and provide more options for our users. Your feedback regarding the need for a Word format download option and improved formatting capabilities is incredibly valuable to us, and we will take it into consideration as we continue to make improvements.
At ResumeLab, we strive to cater to a diverse range of users, from entry-level applicants to seasoned professionals. We apologize if our platform did not meet your expectations in this regard, and we are committed to ensuring a positive experience for all our users.
If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We are here to help ensure your experience with ResumeLab is seamless.
Thank you again for sharing your feedback, and we look forward to serving you better in the future.
Review of OVO
With an app which has precisely ZERO functionality to submit meter readings, etc. but just informs you that your "switch is in progress" one year on from switching from SSE; and, with a website that just says "Oops! Something went wrong" but does absolutely nothing else - what is the point of this company?!???
SSE were bad, but OVO are ridiculous.
You've had over a year since merging SSE, no excuses, fix your services.
Reply from OVO
Hi Justin, thank you for taking the time to leave a review.
I'm sorry you don't have the full functionality of the app at the moment. It sounds like there might be a technical issue preventing this.
I've sent you a private message here on Trustpilot asking for a few details so I can find your account. Can you reply to this when you can please, and I'll do everything I can to help.
Thanks,
Dave
*UPDATE*
Thanks for sharing your details.
It looks like your email address wasn't properly registered - I've sorted this, if you go here you should now be able to login: https://my.ovoenergy.com/login
I’d like to apologise again for this not being done sooner. We strive to satisfy our customers, and because of that we really appreciate your review, and that you gave us the chance to make things right.
If you're happy with what we have done, would you be willing to share an update of your experience on your review?
If not, no problem, your review has helped us improve our service.
Thanks,
Dave
Review of Flannels
Having to print a returns label just to help you manage your warehouse! How many homes have a printer these days?? Use a QR code please.
I will never use your services again because of this.
**** On the reply below, great but it doesn't display that way on a mobile device, and only after you've paid £4.95 for the return will that become clear ****
Reply from Flannels
Hi Justin.
Thank you for taking the time to contact our us.
Our portal offers a few options for returns including a QR code , please select
'Printer required - No' for this option.
Please do not hesitate to get in touch with any questions.
Kind Regards
Amber
Customer Services.
Review of Lumo
When providing the exact specification of the golf bag I was arranging to transport, the agreed price went from £42 to £277, a 650% increase. The cancellation term then threatened is £25 cancellation fee (for a service booked over one month in advance) and 10 days to process the refund.
I don't believe this company legitimately follows consumer standards.
Review of Myprotein
When there is an issue with the delivery from the courier company, Myprotein customer services processes are not helpful. They are happy to accept your order and your payment electronically, but, if you're chasing your missing items they require a written, signed statement from you. Not an equitable situation between seller and buyer. I do NOT recommend this company.
Reply from Myprotein
I am sorry to hear of the frustration caused regarding this matter, Justin.
I want to assist and get this situation resolved as soon as possible. Can you please sign into your account to view the message I have just sent you.
Kind regards,
Matt
Review of Btmobile
They advertise "European Roaming" tariffs at reasonable rates, you need to note that this is not Europe wide. They charged £5.22/MByte (that's MEGAByte not Gigabyte ... i.e. about 2 minutes on google maps) for data. 8 Mbytes for £42, within a European country not listed under their "European Roaming" tariff.
Just let that sink in, that's over £5000 for a Gigabyte of data.
Complete rip-off, and, false advertising, it's not European. Service provider is not suitable for international travellers.
Review of SSE Energy Services
The wait time on the calls is painfully long, but, once you get through the service is very professional.
Reply from SSE Energy Services
Hi Justin
Very sorry to hear about your call waiting time but it’s good to hear we offered professional service and resolved your query for you, thanks for your patience.
Thanks
Dan
Review of Solent Plastics
Excellent. Great communication from this company and quick response times
Review of wizzair.com
Beware of charges! If you need to cancel a flight this will cost you €80 each way, plus you will have to call them on a premium rate telephone service to do this, which is like saying "screw you". Great money-making scheme when you know they will re-sell your seat anyway.
Review of Vodafone UK
Vodafone have extremely weak systems, it's recommended that you always check your bill and query it as you are quite likely being overcharged. They randomly warn you if you are exceeding data limits, only sometimes offering you the opportunity to buy new data packages. If you don't get these warnings then the responsibility is on you to monitor your usage, and if you don't, you will get a very nasty surprise. Their excess data charges are criminal.
The only good thing is their roaming (data and calls), other than that it's hard to see how they can claim to be a leader in service availability and performance, their 4G is less available than others and does seem to operate considerably slower than other providers I've used in UK and abroad.
Recommend you look at alternative providers.
