Zero Online service or support.
With an app which has precisely ZERO functionality to submit meter readings, etc. but just informs you that your "switch is in progress" one year on from switching from SSE; and, with a website that just says "Oops! Something went wrong" but does absolutely nothing else - what is the point of this company?!???
SSE were bad, but OVO are ridiculous.
You've had over a year since merging SSE, no excuses, fix your services.
Reply from OVO
Hi Justin, thank you for taking the time to leave a review.
I'm sorry you don't have the full functionality of the app at the moment. It sounds like there might be a technical issue preventing this.
I've sent you a private message here on Trustpilot asking for a few details so I can find your account. Can you reply to this when you can please, and I'll do everything I can to help.
Thanks,
Dave
*UPDATE*
Thanks for sharing your details.
It looks like your email address wasn't properly registered - I've sorted this, if you go here you should now be able to login: https://my.ovoenergy.com/login
I’d like to apologise again for this not being done sooner. We strive to satisfy our customers, and because of that we really appreciate your review, and that you gave us the chance to make things right.
If you're happy with what we have done, would you be willing to share an update of your experience on your review?
If not, no problem, your review has helped us improve our service.
Thanks,
Dave