I pre-ordered a copy of Final Fantasy XV: Deluxe Edition in August, scheduled for delivery on release date in late November. Unfortunately my copy did not arrive on release date (a Tuesday) but as not to be unreasonable I waited until the end of the week to contact GAME.co.uk. It was a full two weeks beyond this before I received notification of any form of compensation from GAME, who reported the product must have been "lost in transit" therefore I was entitled to a refund or a replacement. Unfortunately by this stage the Deluxe Edition was sold out, therefore only a refund was available.

Given I had deliberately pre-ordered the product to avoid this situation, and was now two weeks post release without my purchase and with the specific product sold out, I informed GAME.co.uk that I felt additional compensation would be reasonable. I was informed this was not available for items "lost in transit". While the full refund stops me from awarding one star, I would none-the-less recommend avoiding this retailer for pre-orders.