S Rae

Another disaster purchasing herbaceous perennials online. Buying small potted plants should have been a better experience than buying bare root, but sadly not. All five Lupins were rotten at the base; two of the five Delphiniums were rotten at the base; one of the five Hollyhocks was actually a weed; one of the five Digitalis, I've no idea what it is.
All in all a disaster of a plant shopping experience as clearly whomever is dispatching the orders doesn't even know the difference between a live plant and a dead plant, nor do they know their plant varieties.

Very poor quality bare root plants and the wrong plants sent. My collection of bare root herbaceous perennials was a disaster, not only did Suttons send the wrong plants but some were rotten and had to be thrown out. I did get a partial refund, so that's why I've given 2 stars. The other refund came in the form of a credit with which I purchased a bare root rose, I checked it this morning, it's dead! I would never order from them again.

Writing on behalf of my elderly parents who bought a Vitavia Greenhouse. Sadly the greenhouse didn't survive its first winter, but there were problems from the start. The door kept falling out; the clips holding the glass didn't actually hold in the glass and various panes just fell out; it expired during a February storm. Perhaps the storm was the cause of its demise, but it just wasn't of a strong construction, everything about it was just a bit flimsy.

A disgrace! Totally useless. Such utter contempt for it's customers. For 2/3 months my elderly parents have had periods of either no phone, no broadband, or no phone and broadband. BT Customer Service NEVER calls back with updates, even when it says it will, and it's only when an Openreach engineer calls at their home that they know the progress of the fault(s). BT sent a Contractor (has the same name as a popular supermarket) and the last one cut a line by mistake when trying to fix their neighbours phone, and subsequently my parents had no functioning phone line for over a week. How is this business viable? My parents have waited at home all day today for a BT phone call, the representative PROMISED to call today, but of course he did not. A business that repeatedly misleads its customers should not be in business. Where is BT's moral compass these days? Customer Service without the Service.

From my experience, do not contact the British Parking Association if you have an issue with one of their members, even if the parking company has broken the Code of Conduct. I believe the Association had no interest in helping me.
Do what I did, contact your local Trading Standards instead.

1 star is generous! Two months ago, my elderly father was persuaded by BT to switch to an EE 5G router, as their rural BT Broadband was terrible.
BT explained that EE was now part of BT, and there was no fee to switch over to this 5G system.
Last week, a letter from BT arrived, demanding £400 for breaking their BT contract. After numerous telephone calls to BT, the only solution was to take out a contract for a BT 5G router instead.
So my poor parents have no idea if they are to be penalised for breaking this recent EE contract.
So dishonest on BT's part, such contempt for elderly customers. BT should be utterly ashamed.

The Calor Saga.

My elderly parents are almost out of LPG, indeed would now be out of fuel if they hadn't turned down their radiators and spent most of the day by their wood burner.
They've tried to phone, 40th in queue; tried to email, no one replies; even drove to the nearest Calor depot in the hope of speaking to a living person, no one (living) was there.
So, that's the reality of being a Calor customer these days I guess?
This is the second winter there has been problems, clearly no lessons learned.

3 weeks my order from Boden (a Christmas present) sat at the local delivery depot, the local courier unable or unwilling to deliver it. Now, in the run-up to Christmas I have parcels from NEXT languishing at the local depot, again the courier unable to deliver them.
A truly appalling 'delivery' service.

Disappointed with lack of care regarding problems with my elderly parent's Calor tank. All Calor engineers confirmed it was faulty and required replaced, but for 5 weeks they endured periods of no heating nor hot water, waiting for Calor to make a decision. They currently have bottled gas, and no timescale for getting the faulty tank replaced. Come on, Calor, get your act together.