A disgrace! Totally useless. Such utter contempt for it's customers. For 2/3 months my elderly parents have had periods of either no phone, no broadband, or no phone and broadband. BT Customer Service NEVER calls back with updates, even when it says it will, and it's only when an Openreach engineer calls at their home that they know the progress of the fault(s). BT sent a Contractor (has the same name as a popular supermarket) and the last one cut a line by mistake when trying to fix their neighbours phone, and subsequently my parents had no functioning phone line for over a week. How is this business viable? My parents have waited at home all day today for a BT phone call, the representative PROMISED to call today, but of course he did not. A business that repeatedly misleads its customers should not be in business. Where is BT's moral compass these days? Customer Service without the Service.