Misinformation
Arranged a call out for a fixed fee, and the service was prompt and courteous.
Checked boiler operation found gasket in poor condition which needed replacement but had none on the van. Then carried out test for safety to include checking the gas meter and the gas cooker. Instruments used by operative were technical and not clearly explained function. Operative decided that the boiler was defective & wished disconnect however with no prior warning I wished the boiler to function until repaired or changed.
Operative went away for some considerable time returned and replaced the gasket but stated that the boiler should not be used and should be replaced immediately
I asked about either repair, or replacement and after waiting for over 4 weeks with the boiler still defunct and no response at all from this company, had to go elsewhere for a further service. New engineer from another organisation advised that with some replacement parts fitted, the boiler was fit for purpose and this was completed and the boiler is fine AND DOES NOT NEED REPLACEMENT
I would have to say that although professional in outlook, this company needs to retrain its operatives to clearly state exactly what is required, how much it would cost, how long it would take and not attempt to frighten people in to a needless purchase of a replacement boiler
October 4, 2016
Unprompted review