GI

Gizmo

United Kingdom

Reviews

Review of Books 2 Door Limited

Review of GO Outdoors


Rated 5 out of 5 stars

Knowledgeable staff, super experience

Visited the store this evening, not expecting to find the shoe I wanted. Such helpful friendly staff, particularly Charlene. She went out of her way to ensure I had a good shoe, within the price point. Excellent knowledgeable advice. Well done Go Outdoors, a great shopping experience.

October 26, 2022
Unprompted review

Reply from GO Outdoors

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Review of FRASERS

Review of MagicBreaks


Rated 4 out of 5 stars

Booking online was easy

Pleased with booking experience, hoping the trip will go as planned and meet our expectations.

October 4, 2022

Reply from MagicBreaks

Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with our services.

We are happy to know that you had a positive booking experience and wish you a truly magical trip.

Please do let us know if you need anything further in the meantime, we are always happy to help.

Kind regards,
Christina

Review of Edinburgh Bicycle Co-op

Review of Endura


Rated 5 out of 5 stars

Endura - quality speaks for itself

First time customer, yes there were issues with communication, but the customer service afterwards has been second to none. Endura care about the products, care about the brand. Quality products, yes they are more expensive, but safety and longevity are key.

July 25, 2022

Reply from Endura

Hi Gizmo,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,
Nicola

Review of Sigma Sports

Review of Vision Express

Review of Vision Express

Review of Crowdfunder UK


Rated 4 out of 5 stars

Easy platform to use

Easy platform to use, lots of advice and videos to watch. Would have liked quicker response to queries, but overall pleased.

March 15, 2022

Review of FRASERS


Rated 4 out of 5 stars

Good service, quick delivery, very pleased

Haven't ordered from HoF for a while, very impressed. Quick delivery, item perfect. Only disappointment is to have to wait on voucher promotion, would have shopped again already by now if voucher had of been issued. ie spend over £100 to get £20 voucher.. that's why I have not given 5 stars.

December 2, 2021

Review of Evri

Review of Wiggle.co.uk

Review of Wiggle.co.uk

Review of Decathlon UK Ltd


Rated 4 out of 5 stars

Decathlon great value for money, need to improve online collection

Decathlon great value for money, staff extremely helpful - disappointed that the online service does not update when item is ready to collect in-store. Would save a frustrating trip or time looking for info - or in my case three!

December 8, 2020

Reply from Decathlon UK Ltd

Hi Gizmo, thank you for taking the time to review your experience. Sorry it has taken us a little while to respond to you, the Christmas rush hit us! Given the fact you had to come in three times and communication was not what it should have been we are going to email you a gift card to say sorry for this. Thanks for your patience and we hope you have had a great winter break!

Review of Superdry


Rated 2 out of 5 stars

Their system duplicated my order

Their system duplicated my order, charged my card twice. Cannot contact via email or phone (waited 25mins on hold). Superdry to date have always been excellent, but seriously need to look at customer service online. Very unhappy customer.

July 22, 2020
Unprompted review

Reply from Superdry

Hi,

We apologise for the issues you have experienced with your recent order.

We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, you feel this was not done.

We appreciate your feedback and would like to thank you for taking the time to review us.

Kind Regards,

Superdry Care.

Review of Collect+

Review of LV=


Rated 4 out of 5 stars

Quick and Simple to sort

Quick and Simple to sort, although would have preferred the renewal quote to be an honest one - rather than reapplying, quoting the same figures and getting a cheaper quote from the same people.
No problems with LV, but whole industry needs to look at this practice of cheaper quotes and renewals.

June 17, 2020
Unprompted review

Review of Baker Ross


Rated 3 out of 5 stars

Quick service, but need to look at delivery costs

Service was good, but always disappointed to see better offers if we had waited another few days!
Living in N Ireland you are charged extra for delivery - despite Royal Mail charging the same rates? This policy needs looked at internally at Baker Ross. Putting many customers off shopping with Baker Ross.

November 26, 2019
Unprompted review

Review of Superdrug


Rated 5 out of 5 stars

Hi efficient and helpful this live chat…

Hi efficient and helpful this live chat is with Superdrug.. Well done Chloe, N much appreciated

August 1, 2019
Unprompted review

Reply from Superdrug

Hey there,

Thank you so much for leaving such a nice review. We’re going to pass on your comments to Chloe to let them know they did such a great job helping you out today.

Thanks, and have an amazing day.

Olivia
Superdrug Customer Care Team