They say they are a Wellington Company but this is not true. They are Chinese and pretending to be a known local Wellington brand. There are no physical stores. I normally check more carefully and don't buy off facebook but for some reason I did this time. The goods arrived and I was happy with 1 but not the other item - they were not great quality to be honest. I started communication about how to return as you had to get a form from them to return - the form was the only way to find out the address to return items to (at my own cost). I found they would not give me the form and just kept offering me more refunds each time I refused. First it was 10%, then 20% then 30% then 40% then 50% which I accepted. I did get the form in the end, and the address to return was in China and would have cost around NZ$45 to return one item. I paid through PayPal. My total order for both items was NZ$150 and they refunded 50% of the total being NZ $75 back into my PayPal account even though I had said I only wanted to return one item.