Complete lack of clarity to subscription signup
Same as everyone else. it is NOT clear you are signing up, and there ISNT sufficient warning about being automatically subscribed when trialing the service. I received NO EMAILS and no INVOICES for monthly charges that carried on after an initial trial. I did manage to log in and see that I was being charged, and managed to cancel that. If pdfmaster sais they want all charges to be clear then they should take notice off the high percentage of 1 star reviews on trust pilot and improve that process.
Reply from PDF Master
Dear Helen!
Thank you for reaching out!
We apologize for this issue and promise we are working on enhancing the performance of our app in every way. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
Please, email to us at support@pdfmaster.app. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution.