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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the user-friendly website, noting its ease of navigation and straightforward process for securing tickets. People appreciate the promptness and clarity of communication, particularly regarding order details and updates. The service is also commended for providing timely alerts about upcoming events, helping consumers discover performances they might otherwise miss. Customers value the efficient ticket purchasing system and transparent pricing, which clearly outlines all costs upfront. Many highlight the positive support received from the team, especially in resolving issues related to bookings. While some users have expressed concerns regarding the booking process and customer contact, the overall sentiment remains highly positive, with reviewers frequently recommending the service to others.

Based on these reviews

Rated 5 out of 5 stars
Verified

Went to the Medieval Renactment at Greystoke Castle. Loved it. The team were full of interesting sound bites and facts. And could answer any question. But importantly they delivered it in an easy in... See more

Rated 5 out of 5 stars

I cannot praise this company enough. I booked tickets to a UB40 event in Southampton, and I wasn't at that aware that they issued different tickets for disabled people until a few day's before the... See more

Rated 5 out of 5 stars
Verified

Great! Tickets cheaper than buying straight from the venue. Easy transaction and emails that I want to read.

Rated 5 out of 5 stars

Excellent ticket booking site, easy to buy tickets through to check out and pay. A lot easier and quicker than ticketmaster where you have to wait in a queue for hours to get high demand ticket... See more

Rated 3 out of 5 stars
Redirected

Whilst it is included in T&C, when Mysterines cancelled their tour, the refund was only the cost of the 2 tickets and not the c£11 booking fee. Ents24 must have made a lot on that cancellation ! F... See more

Rated 3 out of 5 stars
Verified

AN EXCITING NIGHT IS GREAT FUN AROUND THOUSANDS OF PEOPLE AT A SAFE ENVIRONMENT. ALL YOUR ELECTRICS ARE HARD ADMIN WORK AND IS REALLY UNPLEASANT ARRIVING CARE FREE. IN ADDITION TOO BODY FRISKING BY H... See more

Rated 5 out of 5 stars
Verified

Regularly receive Ents24 updates on bands etc. I'm interested in, keeps me up to date with who's performing, for instance High Llamas in Glasgow which I doubt I would have found out about otherwise. P... See more

Rated 5 out of 5 stars
Verified

got the alert for THE SMITHS LTD who are playing in edinburgh on july 5th at the liquid rooms FOLLOWING YOUR FAVOURITE ARTIST / BANDS ON ENTS24 WAS VERY HELPFUL IN THIS CASE AS I WASNT AWARE UNTIL T... See more

Rated 5 out of 5 stars
Verified

I dont use on line booking sites as a rule but there's an conclusion these days that we have little alternative so when sites like ents24 make things this easy with clear questions and choices through... See more

Rated 3 out of 5 stars

Rip off fees from another ticket provider. So you get to checkout and it states £2.00 for e-ticket. £2.00 fees. The e-tickets explanation states it's for the printing of tickets do they think we are... See more

Company replied

Rated 5 out of 5 stars
Verified

very easy to get on the site booking tickets for my friends bday bash - janet kaye & carol thompson are amazing - good prices & excellant seats right up front, can't wait

Rated 5 out of 5 stars
Verified

I was advised early about Snapped Ankles playing at the Boiler Rooms, Guildford. I've been wanting to see them live for a long time and The Roundhouse, London was sold out so quickly. Without the adv... See more

Rated 5 out of 5 stars
Redirected

Very easy to use, clear pricing and straightforward language. Yesterday a band had cancelled their tour, Ents24, automatically refunded the ticket value which I did not expect, I was expecting some so... See more

Rated 4 out of 5 stars
Verified

Bought tickets for myself and a mate for a gig at a small micro pub. We've already been there once in the Spring. It's good that you are promoting gigs for little known bands at small venues. Paid on... See more

Rated 5 out of 5 stars
Verified

I was contacted and issue resolved. I have yet to purchase my proper ticket but at least now I am assured that I will get the help from the Ents team. I always prefer to buy from these guys they keep... See more

Company replied

Rated 5 out of 5 stars
Verified

I consider ents24 of all the ticketing websites to be the most trustworthy. Never trying to charge ridiculous prices. Also the gig alert function has been amazing meaning I never miss any of my favour... See more

Rated 5 out of 5 stars
Verified

It’s my go to website. With my eclectic tastes to be able to look up some of my favourite bands at the same time as a high brow play,or sooty and sweep(honestly)then it really has become a handy tool.... See more

Rated 5 out of 5 stars
Verified

I confess I'm an analogue bod in a digital world 🙄 .... but this site was so easy to order my ticket to see The Rezillos next year, and I'm getting a ticket I can actually stick in my pocket not so... See more

Rated 4 out of 5 stars
Verified

I've been using this site to book and search for tickets for gigs, comedy and theatre shows for about a year. I like that you can also search for a show in a specific area of the country. The... See more

Rated 5 out of 5 stars
Verified

Buy most of my tickets from ents24 never been let down and they have great customer service. The app is easy to use and keeps me informed or the bands and venues which I’m interested in. I’ve recomme... See more

Rated 5 out of 5 stars
Verified

Everything went smoothly without a problem, unlike other ticketing agencies I used years ago, always buy my concert and event tickets from Trustpilot, name says it all. Thankyou again.

Rated 5 out of 5 stars
Verified

Based on buying tickets - smooth transaction. Gave time to allow for a mistake … I put my card number in wrong first time so thought I’d lose your tickets, however, got all the details in correctly an... See more

Rated 5 out of 5 stars
Verified

I have had very positive support from the ents 24 team. Having purchased tickets I had given the wrong email & couldn’t access them. The team helped me to sort it through by emails & got me on... See more

Rated 3 out of 5 stars

Easy to book and good website but am interested in the rationale of administration fees varying by ticket price. As it all automated I assume it is just profiteering. Or am I missing something?

Company replied

Rated 5 out of 5 stars
Verified

The efficient service of Ents was brilliant and we were successful in purchasing our tickets smoothly. Such a relief when you panic trying to buy them. Other sites are not as efficient. Thank you very... See more

Rated 3 out of 5 stars
Verified

Bought Tickets to see Leo Sayer In Glasgow. The website could not show an accurate seating plan for the auditorium, the one they do show is just a generic stadium with blocks not marked alphabetically... See more

Rated 5 out of 5 stars
Verified

Ents24 is brilliant at posting current upcoming gigs/concerts at least a day in advance of tickets going on sale. I get a weekly E-mail of what's on where,

Rated 5 out of 5 stars
Verified

I have no smartphone, so ticket agents that only send to phones are no use to me i.e. AXS, and I do not agree with 'dynamic pricing' a straight forward rip-off, this transaction however was quick and... See more

Rated 5 out of 5 stars
Verified

Never used them before. thought it could be scam as no mastercard verification was applied, however they were brilliant and very efficient. will use them again

Rated 5 out of 5 stars
Verified

I have been using Ents24 for over 20years. The clarity and ease of finding music events is second to none. There ticket purchasing system is easy to use and is transparent with respect to fees etc.... See more

Rated 5 out of 5 stars
Verified

Quick easy process in buying the tickets, even for a non tech 60+ year old!! Cost set out beforehand so you know exactly the final cost. Would recommend.

Rated 5 out of 5 stars
Verified

Wasn’t sure about ordering tickets this way, but it was very easy and the site worked well. Had my confirmation and tickets within a few minutes and have printed them.

Rated 5 out of 5 stars
Verified

A fantastic service. Great way to get early alerts for bands and venues. Plus any time I'm visiting another city it's a great way to find out what's going on.

Rated 5 out of 5 stars
Verified

Seemed straightforward and was up to a point then slight problem using site but soon resolved. I rang helpline before solving problem. No one available but the rang back next day which was v good.

Rated 5 out of 5 stars
Verified

Straightforward ticketing! I know what I want and all I want is to get my tickets. Thankfully Ents24 don’t complicate things but just do things properly.

Rated 5 out of 5 stars
Verified

I’ve used Ents24 quite a few times, and each time everything had gone smoothly & without any issues. I’d recommend them based on my experience

Rated 3 out of 5 stars
Verified

I'm sick of paying more and more fees on top of the ticket price given that I do all the admin for you and you don't even issue a hard copy ticket

Rated 4 out of 5 stars
Verified

Ordering the tickets was fine. Sometimes the sequence of items on the website was confusing. It would have been easy to pay for the tickets twice by mistake.

Rated 5 out of 5 stars
Verified

Using this site for many years now, & would expect occasional issues, but pleased to say non have ever occurred so far & gives me full confidence in continuing to use site for all my future events -

Rated 5 out of 5 stars
Verified

Had trouble getting our tickets with the email we had and had good customer service trying to sort it out and done it for us with less stress

Rated 5 out of 5 stars
Verified

A smooth and easy buying process. Quick booking, payment and confirmation. All good.

Rated 5 out of 5 stars
Verified

Haven't received tickets yet as only ordered a couple days ago, but prompt with a email with what I had ordered with all details correct. Have never had a problem with ordering tickets from ENT, alway... See more

Rated 3 out of 5 stars
Verified

Easy transaction to order tickets, but so frustrating that you couldn’t see and choose available seats, the system selects for you... and as tickets ain’t cheap I found it very frustrating.

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Company details

  1. Event Ticket Seller
  2. Event Technology Service
  3. Internet Marketing Service
  4. Media Company

About Ents24

Information provided by various external sources

The UK's home of live entertainment.

We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.

If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

TERRIBLE SERVICE

I bought two tickets for a gig on 19th September through ENTS24.
The venue told me the tickets had been issued on 30th August and advised me to contact ENTS24 to get them.

When I did, I was told it wasn’t ENTS24’s problem, as the venue would supposedly issue tickets 72 hours before the event. I pointed out that the venue had *already* confirmed they’d sent them ten days earlier. Since I’d bought them through ENTS24, I expected ENTS24 to actually provide them—or refund me.

The response I got was that they had “no access to tickets” and that I wouldn’t be getting a refund. That was an astonishing answer from a company that sold me the tickets in the first place.

After making it clear that no one — not me, not the venue, not ENTS24 — seemed to have my tickets, I finally received another email with two tickets attached. Odd, considering I’d been told they had “no access to tickets” just hours before.

To summarise my experience:

* Customer service was dismissive and unhelpful.
* I was initially told I wouldn’t get a refund for tickets that hadn’t arrived.
* Only after I challenged them repeatedly did the tickets suddenly appear.

Whether these tickets will even work remains to be seen. I’ll find out on the 19th September, but based on this fiasco, I’m not optimistic.

If you value straightforward service and basic accountability, buy your tickets somewhere else.

**EDIT:**
ENTS24 have since asked for more information to “verify” my review. This relates to my email exchanges with their customer service team around 8th September 2025.

**FURTHER EDIT:**
My original review was removed after ENTS24 claimed that quoting a customer service message went against Trustpilot’s terms. This version contains nothing but my *direct personal experience* — which, frankly, speaks for itself.

September 8, 2025
Unprompted review
Ents24 logo

Reply from Ents24

Thank you for taking the time to leave a review.

Your previous review was removed because you had shared the details of one of our staff, which isn't allowed by Trustpilot.

As we explained, the venue misinformed you when they said that the tickets had been sent at the end of August. Since you were clearly upset that we were unable to provide your tickets immediately, we asked the venue send copies to us by email, which we then passed on to you.

Rated 5 out of 5 stars
Verified

Great

Great! Tickets cheaper than buying straight from the venue. Easy transaction and emails that I want to read.

October 23, 2024
Rated 5 out of 5 stars

Excellent ticket booking site

Excellent ticket booking site, easy to buy tickets through to check out and pay.
A lot easier and quicker than ticketmaster where you have to wait in a queue for hours to get high demand tickets e.g. Coldplay wembley arena 31/8 waited in a queue for 9 hours and then just as I thought I was going to get a ticket I got thrown out and all the tickets were sold out. Very annoying and frustrating and because I was determined to get a ticket and wouldn't be put off I eventually managed to get my hands on one from another ticket site. By this time it was around 10pm so I had practically spent most of the day from early morning through to the evening to get a result.
I shouldn't take this long and be so difficult and stressful to buy tickets if you are a loyal fan.
Had the same thing when trying to buy a Lewis Capaldi ticket due to the high demand tickets got sold out in 10 minutes leaving fans going on facebook feeling very angry and frustrated. Apparently they had under estimated the demand for tickets and Lewis himself was overwhelmed with how quickly the tickets got sold out.
A few weeks later I did manage to get a ticket for the London O2 Arena through setting up ticket alerts.
Persistence pays off in the end but it shouldn't be this time consuming and stressful.

Sue Bithrey ( regular concert goer )

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Scammed through Ents24 gig tickets text alert

`I asked for a text alert from Ents24 Gig Alert app for gig tickets. When it arrived there was a link with a big button saying Start Now. I continued and it asked for my credit card details. I presumed this was for the tickets. However, I found myself signed up to an ebook site called Content Now-on with a £49 a month auto renewal! How is this allowed to happen? I have had total stress this morning and had to cancel my credit card to prevent further payments as there is no way to cancel the subscription. The people who took the payment are called Ereadwiz and if you read the reviews they are total scam merchants. I am very unhappy with Ents24 about this. Be very careful if you use their text alert.

Ents now say they have banned this company from advertising

September 19, 2025
Unprompted review
Ents24 logo

Reply from Ents24

Thank you for your review, and we're sorry to hear about your experience.

It appears that you clicked on an advert on our site. Like most website, we outsource our advertising to a networks (in our case, Google).

We have reviewed the advert in question, and I agree that it could lead to confusion, so I have now blocked them from our website.

It's very unfortunate that Google allows these kinds of adverts to be shown on their network. I have spoken to our web team to see if there is anything we can do to ensure that adverts can't be mistaken for buttons on our site if any similar ones appear in future, and they are working on some design changes.

Rated 1 out of 5 stars
Redirected

Getting a ticket refund for a cancelled event.

The event I bought tickets for was cancelled the day before, and over one month later I'm still waiting for a refund.

July 19, 2025
Unprompted review
Ents24 logo

Reply from Ents24

Thank you for your review and we're sorry that you haven't had a refund yet.

We sell tickets on behalf of event organisers, and they didn't tell us that this event had been cancelled - this first we heard about it was when we read your review. We've contacted them today and we'll be in touch soon.

Rated 3 out of 5 stars

Why variable administration fees for thesamd service

Easy to book and good website but am interested in the rationale of administration fees varying by ticket price. As it all automated I assume it is just profiteering. Or am I missing something?

August 3, 2025
Unprompted review
Ents24 logo

Reply from Ents24

Thank you for your review.

Some of the costs we incur for processing your order are fixed, but others - such as card processing fees - vary according to the price of the ticket.

Although the purchase process itself is automated, the booking fees pay for the team of staff who work behind the scenes and other costs associated with running the website.

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