Having been a landlord for over 10 years, and had multiple agencies support with lettings over the years which has been challenging to say the least! James Dean have been fantastic - especially with competence, personality and professionalism! Joe H in particular has been an actual super star, and genuinely don't know what we would do with out him helping us with our properties and tenants. Its been a tough ride recently, and Joe and the team have been engaging and displayed a honest and hard working approach as middle men to us and the tenants. Thanks Joe & the team!
The service and functionality is good. The recipes are ok/good. Just wish you could: 1) in advance block out when you don’t want a meal (holiday etc) to be organised because otherwise we forget and then get a box that’s wasted if we are away. It’s infuriating! 2) take out “vegetarian” options as a meat eater but it’s because we select high protein.
The calendar thing tho is making us want to cancel. So it’s good if you arnt very organised - but does really help with meal prep and decision making / eating healthy / loosing weight not over eating etc……
October 26, 2024
Reply from Green Chef UK
Hi Spark,
Thank you for your honest and detailed feedback, we really appreciate you taking the time to share your experience with us.
It’s great to hear that you're finding the service functional and that the recipes have been working fairly well for you. We’re also glad you’ve found the high-protein options helpful in supporting your goals around healthy eating and meal planning.
We understand how frustrating it can be to receive a box when you're away, and you’re absolutely right, there should be a simple way to manage those upcoming weeks in advance. We’re actively working to improve this process, and your feedback highlights exactly why it’s needed.
We’ve also taken note of your point about filtering out vegetarian options when choosing high-protein meals. That’s valuable insight, and we’ll pass it on to our menu team for consideration as we continue to refine the experience.
If you haven’t already, you can manage your upcoming deliveries through your online calendar or app, but we know this isn’t always the most intuitive, and we’re here if you ever need a hand with it. Our Customer Care team is available 7 days a week, from 9:00am to 10:00pm, on 020 4538 1121.
Thanks again for your feedback, it helps us make Green Chef better for everyone.
Just a money grabbing scam. While the content might be good, It was not made clear to me that after the introduction and charging me x2 lots £29.99 of fees that you would then take another £50 from me per month, absolutely awful! The reason don’t do subscription companies online! AVOID!
September 8, 2025
Unprompted review
Reply from Liven
Hello Spark,
Sorry to hear about your experience. We’d be happy to help you sort this out, including canceling your subscription and reviewing the possibility of a refund. Please share your contact details via the Trustpilot form we’ve requested (completely private). Make sure to provide the email linked to your subscription so we can quickly locate your account and resolve everything smoothly and efficiently.
While we wait for your info, we’d like to clarify what may have happened: there were no intentional negative actions on our part. Liven operates on an auto-renewal model, and users are always informed about this during signup. When you completed the quiz, our app displayed subscription options with pricing, and the plan only started once you actively confirmed it and agreed to our terms of use. After activation, a confirmation email with all key details (subscription period, renewal dates, pricing, and login credentials) is always sent.
We believe that you likely activated the initial subscription at the introductory price and didn’t cancel it once that period ended. As a result, your subscription automatically renewed at the standard rate according to our auto-renewal policy. We’re very sorry if this caused confusion, and we hope to resolve this quickly and improve your experience
I signed up for the trial, but it signed me up for a £14.99 per week subscription apparently. I emailed as soon as it happened but no one got back to me, so they took another weeks payment and then said they won’t refund it. Absolute SCAM! The sketch doesn’t look like anyone, and it is a load of rubbish! Like most people on here, same thing about the subscription! AVOID!!!!
August 7, 2025
Unprompted review
Reply from hint.app
Dear Spark 1987, We’ve sent a request via TrustPilot to identify you in our system. Once you provide your details, we’ll promptly process your refund within a few hours, as it has already been approved. For more details, please information email tp@hint.app with reference number SPARK239209 as it will allow us to quickly identify your account and ensure this is handled promptly.
The new website is AWFUL! You can barely see what is what, and if you need to see the summary of the journey they put so much information in it about the stations like cycles etc, that you cant screenshot it to have it as an itinerary. They make it so difficult and complicated to read! SIMPLYFY!
It opened someone else’s locker with a parcel already in it. Security wise that is incredibly dangerous and could have been a theft of someone else’s parcel. Luckily it had the option to say something was wrong but that shouldn’t be able to happen. Otherwise, really good service and glad we have them!
January 25, 2025
Reply from InPost UK
We're sorry to hear about this security issue. Please report this to help@inpost.co.uk so we can investigate and prevent it from happening again. We're glad you find our service useful otherwise.
Can not recommend and praise enough. I did the order yesterday, with three separate cards going to three separate people - but one coming back to me, and they have all been received already. so very impressed and the cards are great and so easy, didnt have to worry about getting the right card or getting stamps etc, and did it in literally half an hour for all of the,. Love you can add pictures and graphics now - WORTH EVERY PENNY!
January 8, 2025
Reply from Moonpig.com
We're ecstatic to hear that you loved your experience with us! Thanks so much for your wonderful feedback. We can't wait to welcome you back soon! 😊
Don't recommend them at all - STAY AWAY from them! The refund policy is a joke, and you have to pay for returns out of your refunds, unless you stay credit with them - but since the clothes are so awful and none fit (either too big or too small in areas)! The clothes are cheap and the fits are not accurate at all, and then you have to pay for their inaccuracy! Don't both and go to SHEIN instead, at least you get free returns with them!
The process was great but the actual clothes and descriptions / sizing etc was an epic fail, but everything is so cheap it is too expensive to return.
March 29, 2024
Reply from Studio
Hi,
Thank you for your feedback and we are sorry about your experience on this occasion.
Our team are always looking for ways to improve our products and service to give our customers a better experience, so your feedback is important to us.
If you have any queries then please contact us via email, socials or our chat system.
We would like to take this opportunity to thank you for your time, should you have any other further questions please do get back in touch.
Easy to use, parcels always fit - as have different sizes which i think is key, and can do it at any time of the day and night which is great for working hours 9-5 people as the post office is shut. Will be using again for sure!
THE WORST SITE FOR ONLINE SELLING - JSUT FULL OF SCAMMERS, WANT YOU TO PAY FOR ANY KIND OF HOPE OF SELLING AN ITEM & THEN TRYING TO DELETE THE ACCOUNT, THEY SAY CONTACT US BUT THE PAGES JUST LOOP ROUND AND YOU GET NOWHERE. ABSOLUTE JOKE = DO. NO. USE. AVOID AVOID AVOID AVOID!!!
Hermes is the worst for customer service. If the parcel goes missing, then they literally could not care and your screwed. Never use them unless I absolutely have to!
THE WORST COMPANY FOR DELIVERY I HAVE EVER SEEN. DO NOT USE THEM AT ALL COSTS. THHEY DONT KNOW WHAT CUSTOMER SERVICE IS AND DONT CARE! AVOID AVOID AVOID AVOID AVOID!
The book and tools was SO easy to make - painstaking but it is SO good! The book came out amazing and so professional. Speedy and is given with pure LOVE. PERFECT GIFT!!!!
Worst company. They said it had been dispatched then Said it has been delivered - I didn’t receive it. Then I get a picture of it outside “my” front door - it wasn’t my front door or porch and now my package is lost and it was my mums personalised present that now is not going to be there for her bday. I absolutely despise this company and I tell everyone I know never to use you. Hate hate hate Hermes and they are the worst company for delivery. I might as well throw it in the bin instead of sending with you.
AVOID AT ALL COSTS!!!! Worst delivery company I have ever ever experienced. The most rudest and non-existent customer service - they are an absolute disgrace!!! They do not treat you like a human and couldn’t give a care about you or your parcel - they accept no liability and are just dreadful!!!!
WORST delivery company I have ever ever experienced!!! They do not treat you like a customer just a number. Template answers. Not chance to talk to anyone, has to be via email and never get the same person to talk to and they all give different answers whilst shirking responsibility at any given moments. Loose you parcel and then don’t take liability for it and then fob you off. Put you to the sender which because they don’t put what the item is is very he’s to track and if you can’t find the supplier Information then forget ever getting your parcel back!
A disgrace to customer service and a completely unacceptable business model.
