Whatever you do
Whatever you do, do not have their smart meters installed. They are not prepared for the technology and your account will end up in a right mess. Just switched away and they don’t have a clue how much they owe me. have had to go to the ombudsman to try and get it sorted. See my post from June 2019. Never got anywhere near sorted. Lots of “leave it with me”” yes I can See what’s wrong” emailed CEO didn’t make much difference as long as they owe you money they won’t care, My advice is as soon as you have a problem reduce your direct debit to £1 a month. Otherwise you will struggle to get your money back,,,
Reply from Bulb
Hi Robin,
I'm really sorry to hear that you've had issues with your smart meter. Around 5% of the smart meters installed haven't been connected completely. There are various, complex errors that could have or occurred during the commissioning process, and we're investigating why these may happen and finding a fix. Although we cannot confirm at the moment which error your commissioning hit, but I'll explain the two most common ones:
The first error we are facing is connecting meters to the Home Area Network, which links the meters and the communications hub. If your meters fail to join this network we cannot communicate with them or receive their readings.
The second it uploading Bulb's security credentials onto the meter. If we're unable to upload our credentials, we leave the meter in a dumb mode for security reasons. We're working on remotely solving the root cause of these errors, and various other ones. Once we have a fix, we will attempt to remotely commission your smart meters, to resolve the issue from our end, without the need for another engineer to visit.
If you could email your query and full address to feedback@bulb.co.uk, I would love to take a closer look into your account to try and get everything sorted as quickly as possible.
Thanks so much,
Adam