Unable to fulfil order.
Hi, my initial conversation & ordering for all 3 exhaust parts plus fittings was pleasant & efficient. Prices & customer service were good. As far as I knew, all items were in stock & payment was made.
The delivery time was satisfactory due to the covid situation & I advised my mechanic they would be on the way.
However, I had a phone call to say that my order was about to be dispatched but without the vital centre part. I was advised that I would be refunded. I asked if there was a back order or an expected date when they may be in stock, but no.
With my car off the road, I was left having to source from elsewhere, but felt that I wasnt given the best attention or explaination as to the lack of supply. No real apology.
The order from yourselves arrived safely, & the order for the central section is on it's way.
As yet, I havent checked my refund is in place, but if not I shall be back in touch. No refund been done. I contacted them, 4 days later, still no refund.
June 13, 2020
Unprompted review