Buy elsewhere!!
I have never, on principle, bought anything from this company as I do not approve of its tax evasion or its treatment of employees. Today however I broke my rule and ordered an item for my grandson’s birthday which was unobtainable on any other website. The buying process was surprisingly difficult and I felt unwillingly compelled to create an account. The money was immediately debited from my account but I received no email confirmation and order number. When I phoned customer services the operator could locate the order and the delivery details, but he couldn’t send me an email confirmation because his ‘system’ wouldn’t allow him to access the full email address! I offered to supply this over the phone, but that wasn’t possible either for ‘security reasons’. The call took 40 minutes (my call) and although he tried sending text messages to me to enable me to add the address, it proved impossible. Apparently, if I had the app this could be done, but why would I have an app for a company I rarely if ever use? Finally, he gave me the order number over the phone and I wrote it down with an old fashioned pen and paper!
Seriously, Amazon is not all it’s cracked up to be when its own systems are so sophisticated and ‘secure’ that customers cannot receive essential order details. This is definitely the LAST AND ONLY TIME I shall ever buy from them.
September 6, 2023
Unprompted review