Hug Rug Reviews 12,309

Fast efficient, accurate service and resulting bespoke stock order. Resulting product is perfect. I couldn’t ask for more. Thank you, Leanne, for your help and keeping me informed; you have been bril... See more

In the past I always bought our non slip cotton rugs from a leading manufacturer. However, I bought a Hug Rug because I couldn't find the size or design that I wanted from them at that time. I am... See more

I've had several rugs from Hug Rug which have all been used as door mats. They are very hard wearing, excellent at trading dirt and I love the fact that you can wash them. I would love to see many mor... See more

Knowing which ever rug or doormat I chose would be top quality and durable makes ordering online easy. Washing is straightforward the mat is as good as new afterwards. I also bought a coir insert mat... See more

Really love this rug, bought to replace a smaller hug rug I’d had for a number of years now, just needed a bigger one by my back door. Colour as expected, perfect for my kitchen, soft, thick and hard... See more

love the colour and pattern of my Hugrug runner. However, it shows every footprint and imprint. Needs constant vacuuming. My previous dirttrapper rugs (from Turtle), didn't do this. So a bit disappoi... See more

The mats are of good quality - non slip as well as stylish. Arrived well packed and with only a few days waiting time. I would definitely recommend this company for their service and standard of... See more

Stays in place nicely, but image not very sharp and is losing some of the pile around the edge (after one month) which is not great although it is in a high traffic location

Taking advantage of a discount offer, I ordered some rugs and then realised that we would be away when they would be delivered.... customer service could not have been more helpful. The order was hel... See more

I am very pleased with my rug which looks lovely in our conservatory. It appears well made and of good quality. I would have given a 5 star review but deducted 1 star for the following points; when I... See more

Brilliant customer service from Carole. The first rug I ordered wasn’t right for my room so exchanged it for another. The swap took just over 48 hours thanks to great customer service!

My purchase, made online, was for a gift. Not possible to change delivery address on line, so phoned the office the following morning. Lovely lady not only arranged delivery to my friend, but put a no... See more

Always such a pleasure dealing with Carol or Leanne at Hug Rug so very helpful. It's a pity that there are not enough companies that have such an extremely good customer services department

Ordered a couple of rugs which arrived within two days. On opening the package, I realised I had ordered the wrong colour. I called Hug Rug and spoke with Lianne who was fantastic. Really helpful. So... See more

I had measured up the room and inputted the wrong size. The staff at HugRug were brilliant. They arranged for the wrong rug to be lifted the next day whilst delivering the right one. Excellent service... See more

I cannot express how good the whole process was, from placing my order, making an error in doing so, which was very quickly rectified by customer service, thank you Leanne, to taking delivery. I wo... See more

I ordered my rugs at approx 11:45 am, they were dispatched at approx 12:05 and I received them the next day, how is that for service. So I ordered a front door mat, I liked it so much that I then orde... See more

Beautiful selection of door mats to choose from. Easy to order, slight delay on the delivery by the carriers. Delighted with the new doormat.

Great product, love it. Feels super luxurious. Easy to use website and ordering. Speedy and efficient delivery. Thank you.

Emailed to inform sample being dispatched in post. Order received within days of purchase and rug is beautifully soft and colour lush and warm as shown in picture. The whole process was very swift and... See more

I messed up my order however I emailed straight away and Leanne sorted it out for me. I've had a few hug rugs over the years. All are still going strong, looking good and doing what I want them to.... See more

Ordered 2 Hug Rugs, have got 5 already and love them, have had 2/3 of them for about 17 years now and they needed replacing. The service from ordering to receiving them was quick and I was kept inform... See more

Great selection of rugs and mats. V good product descriptions. Delivery was quick and delivery notification good. Rug and coir mat are better quality than I expected. They fit perfectly and I am extre... See more

I have already given a review stating my new rug is not as good as the original one I ordered a couple of years ago. The pile is less dense and sometimes you can see the black rubber backing, somethi... See more

Couldn't manage to do an order online so phoned the order in. Very helpful voice on the other end of the phone. Product is great as always. Also took time to reply to my email regarding possible re... See more

I already have 2 of your different sized Sense rugs for my front and back door. These were for my Mum and she’s very happy with both. Great colour choices so she was easily able to choose a colour tha... See more

Wish all Companies were as efficient as Hug Rug. Called Customer Services mid afternoon to exchange a rug for another colour. They arranged for collection and delivered the new rug, via courier, t... See more

Very happy with the prompt service and delivery of my latest rug from Hug Rug. It's replacing an existing Hug Rug that has been brilliant, but it was time for a new one. It looks lovely in my utilit... See more

Received in good time. I have had the bee inserts before and they lasted well. I got two new ones and a new surround for another door. The new inserts look just as good. The Marley surround was not qu... See more

Lovely quality rug, exactly as shown on website. Quick delivery and great communication. Second time buying from this shop - will use again :)

Despatched with speed and received on first attempt by DHL and in good condition. Reasonably priced although I wish it were a bigger size. A lovely, fun pattern that is just right for the season.

Easy to order and rug is, as usual, excellent. I haven´t ordered many, although I have been buying them for some years, as they are very hard wearing!

Very pleasant on the phone when I placed my order. Delivery arrived when expected The rugs were replacing identical ones that were 15 years old and a bit tired.

Just what I wanted, a functional rug/ mat with rich plain colours. Feels really comfortable to walk on and very reasonably priced. Thank you for lovely customer service too.

What a lovely light blue colour mat . Waited a while but my eyes lit up when opened . It is washable so the light colour doesn’t matter gorgeous pattern . Thankyou

The mat that I received was a perfect match for that advertised in the catalogue and it arrived on the forecast date. I Have already told my friends and family about HugaRug.

Have bought 3 rugs recently, Great quality, range and good value. Also very good communication and delivery service.

Very prompt delivery, eco-friendly packaging and a beautiful rug that is just what I wanted. Great quality and beautiful colours

Really happy with our new doormat! As described, very quick delivery and good price and minimal to no shedding!! Very happy and would buy from again and recommend.

Very quick delivery, gorgeous rugs lovely bright colours and brilliant for the doorways for keeping the dirt out

Runner arrived quickly and so lovely,Going to order another one to go down other area in hall Have just moved and my Boys ,two terriers,are finding laminate floor a slippy challenge and tap dancing i... See more

Acknowledgement of order and delivery correspondence was excellent. Extremely quick delivery. A exceptional product, so pleased hope it will give long lasting wear. Thank you

Usual good quality. I have ordered twice from HugRug in the last two months and usual quality delivery and quality product.

Great to find an outdoor mat with the Hug Rug colours. It could hardly have arrived any quicker if you had made it next door - thanks!

Good quality mat and very fast delivery time. First time I have bought from Hug Rug. Will definitely buy from you again.

Lovely range of designs & sizes. Delighted with my purchases. Arrived very quickly & well packaged

Good quality, reasonable price - feels great to wriggle your toes in!

Easy ordering, kept up to date with delivery time

Excellent service from order to delivery and the rug is lovely, as described.

Good service, quick delivery and mats of a good quality!