Why we don't trust used car brokers or dealers.
They are offering to arrange car finance for cars with their sales staff stating they're imaculate, from a used car dealership called Raymond Smith Sales & Service based in Bedford. However the reality is that this garage is just Aurthur Daley, from hiding scratches that become visible after 3 car washes, and an A4 page that is meant to act as the service history but shows no work completed, hiden dashboard warning lights, in the end I spent on £169 on a full diagnostics test just for my own peace of mind.
CarMoney only refund £60 back towards diagnostics tests, and if It's not on that test like scratches being hidden to buyers then CarMoney will try to fob you off. Oh they will say that any problems will be repaired, but like their extended car warrenty that's not true it's just a play on words, so lisen very carefully and keep phonecalls to a minimum. Luckily I did my correspondance through email, and not over the phone and kept my pictures and videos of the car. So when they said that their garage Raymond Smith denied any wrongdoing, I had the evidence to prove otherwise even though It fell on deaf ears as It's one of their garages.
My advice firstly would be avoid these lot and never get their extended car warrenty, you can buy a cheaper one elsewhere and they like to play on words which means what you think would be covered they wouldn't cover anyway. Secondly if you read this to late and used CarMoney then report your problems by email, they will believe the dealership over you so to be safe at least get the full diagnostics test. Thirdly contact Consumer Rights within 6 months the car isn't as described and that's what you were paying for, as this car broker will just string you along without actually resolving your concerns. Lastly you were mis sold so contact your bank and raise a dispute, but check with your bank the timeline before It passes, a 5 year investment is not cheap so cover yourself.
December 10, 2024
Unprompted review