Filed 2 disputes in December one for Uber Eats delivering cold food, and the other one was a brand new item that Timberland refused to refund. Santander after losing the statements of truth on both cases refused to do the chargeback, and then requested more proof on cold food and a brand new unopened item.

My advice by all means withdraw money from Santander, but as there is a good chance that they won't honour any chargebacks pay for any goods using a different bank.