Carl

We're absolutely overjoyed to have had the opportunity to read your Trustpilot review! Your positive feedback concerning our recent solar installation truly invigorates our team and motivates us to maintain the highest standards.

Should you ever require ongoing post-sale support, whether it's for maintenance, assistance, or any questions that may surface, please know that we're always at your service. Your satisfaction is paramount to us.

Our customer care team is readily accessible via email at customercare@evergensolar.co.uk or by calling 01628 439556 during our office hours, which are from 10 am to 4 pm, Monday through Friday.

Your continued support and trust in Evergen hold immeasurable value for us. We eagerly await the opportunity to serve you once more and ensure your experience continues to be nothing short of exceptional.

Hi Carl,

Thank you for taking the time to raise this review with us.

We understand how important review's are and how critical it is for customer service.

I am very sorry this happened to you. We do not wish to see anyone experience this.

We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.

We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.

The link supplied to you via the email will help us communicate with you further.

Stay safe and we look forward to hearing from you.

Kind Regards,
Ibukun
Social Media Associate

Hello,

Thank you for taking the time to leave us a review. I do apologise that you received a damaged product from us. Whilst we do always endeavour to deliver items in perfect condition unfortunately unexpected issues can sometimes occur. As per your correspondence with Customer Support, we did review the images supplied by our delivery team and the damage to the worktop was not visible on these. You advised us that you did not inspect the product prior to beginning installation, but that the damage was pointed out by our drivers at the time of delivery.

Whilst we did accept that the damage to the surface may well of been caused in transit unfortunately we do ask that any issues are reported to us prior to any cutting or fitting taking place as once the worktops have been amended they are deemed as accepted and not eligible for a refund or replacement. Whilst I do appreciate that this is frustrating unfortunately we are not able to replace damaged items that have been cut free of charge. We did however offer a 20% discount from a new order as a goodwill gesture for you by way of an apology, unfortunately this is the maximum remedial action we were able to take in this case.

Best Regards,
Lorna T
Worktop Express