I do believe TOWER London is a great store with amazing products and good prices. The information provided at the moment of shopping shipping is really good. I'd consider you should encourage your buy... See more
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Company details
Written by the company
Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people
We Promise
Written by the company

- Customer Service
- At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
- Delivery Options
- TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
- Returns
- At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
- About Us
- WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014
FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70
All orders shipped tracked
Contact info
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom, E2 8DD, London, United Kingdom
- +44 (0) 207 781 8500
- customer-services@tower-london.com
- tower-london.com
Replied to 92% of negative reviews
Typically replies within 24 hours
I bought a pair of hushpuppies boots on…
I bought a pair of hushpuppies boots on the 25th september and sent them back on the 30th . The store received them via royal mail tracking and as of 17th october I still havent received any emails confirming refund and clearpay are chasing me for payment, what a pathetic company with non existent customer service , dont use this company
Impressed customer
Really impressed with very quick turnaround from ordering to receiving was only a matter of days. Thank you.
May use AI-assist with repliesRead more
I dont think we will order from Tower…
I don’t think we will ever order from Tower again. Having to wait 14 days, not including weekends, to have your money refunded is a shocking amount of time. Even more so when they confirm receipt of your return. I’ve never had to wait this long for a refund with any other organisation. I’m sure they have their reasons but it’s just not acceptable in my opinion and I am still waiting to receive it. I also see others having experienced the same issue. They do advertise the 14 days but it’s still a long time. On a positive note the boots arrived on time. They can do better I’m sure.

Reply from TOWER London
great company
Quick service from order to…
Quick service from order to delivery,Good quality footwear
Excellent service very fast delivery…
Excellent service very fast delivery kept informed
The trainers were soiled and the N had…
The trainers were soiled and the N had a hole in it.

Reply from TOWER London
Great selection
Great selection, easy to navigate. A quick hassle free delivery. Will definitely be shopping here again
Great value and service,
Tower has a great range that is…
Tower has a great range that is competitively priced. It was easy to find what I wanted, and the checkout was straightforward too.
Easy ordering
Easy ordering, quick delivery
Ordered boots, really pleased with quality. Can't fault
Great Price & Quick Delivery
Great price and quick delivery. Kept informed regards my order through email. Ordered on Saturday received on Tuesday. Would recommend and will use TOWER again in the future.
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