TOWER London Reviews 33,338

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the competitive pricing and consider the products offered a great value for money. Consumers appreciate the fast delivery service and the efficient communication throughout the order process. People highlight the easy-to-navigate website and the vast selection of footwear available. Consumers report that the company provides a first-class online service. The quality of the products is excellent, matching the description provided on the website. The customer service team is responsive and helpful, promptly addressing any queries or concerns. Reviewers confirm they would happily recommend the business to friends and family and intend to use it again for future purchases.

Based on these reviews

Rated 4 out of 5 stars
Verified

I do believe TOWER London is a great store with amazing products and good prices. The information provided at the moment of shopping shipping is really good. I'd consider you should encourage your buy... See more

Rated 5 out of 5 stars

Fantastic, fast and tracked delivery with Roual Mail, arrived 4 days earlier than expected. Ordered the Arizona Birkenstocks which are brilliant. Only thing was the box was squashed but that didn’t ma... See more

Rated 5 out of 5 stars

Very quick delivery and great communication. Not sure how prices compare as never bought socks of this standard before, but the Skechers were good value

Rated 5 out of 5 stars
Verified

I realised when my order went through the size I had picked was wrong so I contacted the team and they sorted it out for me efficiently.

Rated 3 out of 5 stars
Verified

The website is easy to use, prompt delivery of my purchase. Unfortunately I've had to return the birkenstocks as they're just too big and I already sized down. However the return process has been eas... See more

Rated 5 out of 5 stars
Verified

Ordered some shoes. They were packed and ready for posting within the hour. And I received them two day’s later. I was kept informed brilliant service never a problem

Rated 3 out of 5 stars
Verified

Ordering process was fine. Returns not so much. Felt a little invasive having to email back and forth with reasoning why my husband didn’t like the shoes. Just include a returns note with a choice... See more

Rated 5 out of 5 stars

Cannot fault. Ordered my daughter some DMs at past 2pm one day, got an email almost immediately saying they'd been dispatched and they arrived by 11am the next day WITHOUT any "next day" upgrade. Make... See more

Rated 4 out of 5 stars
Verified

I never received the item, but I did get a refund. I chose my business as a delivery address because there is *always* someone there to receive deliveries. But this is the email I got: "An attem... See more

Company replied

Rated 5 out of 5 stars

Well what can I say, from ordering to delivery the process was streamlined and seamless. Dr Martens are an iconic brand, with finding low prices for traditional styles challenging. Tower London manage... See more

Rated 5 out of 5 stars
Verified

Delivery was on time and my 4 year old grand daughter was delighted. She couldn’t believe I knew pink was her favourite colour. Pink wellies are very good quality. Disappointed that Hunters are made... See more

Rated 5 out of 5 stars

Placed an order on 16 July and have received today (18 July). Great selection of Birkenstocks and item exactly as described at a very competitive price. Easy to order online, website easy to navigat... See more

Rated 5 out of 5 stars

Tower London are amazing 👏 I was delighted to find Dr Martens Crazy Horse brown boots being offered at a discounted price compared to other online stores! Tower London sent regular de... See more

Rated 5 out of 5 stars

Bought some Birkenstock Arizona sandals. Great price, genuine boxed product (and some 'Birkenstocks' on the web are decidedly dodgy) andexcellent service - I was kept informed of tracking so knew the... See more

Rated 5 out of 5 stars

The delivery time was efficient and the price was great. I'm a cat trainer fan the price made me think maybe they are replicas or fakes. I was pleasantly surprised ad a long term cat user insure yo... See more

Rated 5 out of 5 stars

I was really impressed by these guys, ordered a pair of Dr Martens as they were a much better price than anywhere else, I hadn’t heard of the website before so I was a little worried, I asked a few pe... See more

Rated 5 out of 5 stars
Verified

Easy to use website which shows the vast selection of named footwear that the company has available. All items are at a really competitive prices and delivery is very fast. A really great customer e... See more

Rated 5 out of 5 stars
Verified

Good customer care, they did update any information every time and delivery was on time. Generally I am very happy and I will recommend for everyone and I thank you the Tower London.

Rated 5 out of 5 stars
Verified

Fantastic service and communication. I won’t hesitate to buy my footwear from Tower in future. I bought a fabulous pair of Geox trainer shoes. They fit perfectly, are very comfortable to walk in and a... See more

Rated 5 out of 5 stars

What a bargain! Purchased some mizuno trainers for £31 in sale!! Arrived promptly and love them, great quality, great doing business. FYO it was via the carousel type advertising on Facebook where I... See more

Rated 5 out of 5 stars
Verified

Wow! what an experience. Branded shoes at a great price. Very well packaged and super fast delivery. Have absolutely no issues in recommending the company to all. Thanks Tower London for a truly great... See more

Rated 5 out of 5 stars

The sunglasses arrived on time and well packed. They are exactly what I thought they'd be. First time shopping with Tower and wasn't sure if the goods were going to be genuine. I already have a pair o... See more

Rated 5 out of 5 stars

I'm very pleased with the boots. They are gorgeous and absolutely perfect for my husband for casual and office wear.

Rated 5 out of 5 stars

Also a bit sceptical but sent link from daughter in law for a birthday wish list. Bought her the pair she wanted and lovely pink ones for myself which I couldn’t get anywhere else. Excellent service a... See more

Rated 5 out of 5 stars

From selection of product, ordering and payment a very smooth operation. The price was excellent and the delivery was one of the quickest I have ever received. Great doing business with.

Rated 5 out of 5 stars

Found the New Balance trainers I wanted at such a good price - £50 cheaper than some were charging Communication throughout the process was excellent & delivery time very quick First class all round... See more

Rated 5 out of 5 stars

Saw this company on fb and I was a bit dubious...however...I ordered the blowfish wedge sandals in the sale. They arrived quickly. Great quality and so comfortable...I love them! Will definately be us... See more

Rated 5 out of 5 stars
Verified

It was all really smooth and an easy process. My order arrived fast, in excellent condition and as described.

Rated 5 out of 5 stars
Verified

Experience with tower london was great, got great shoes on sale, big brownie points, plus very quick on arrival, cant fault them, well done

Rated 5 out of 5 stars
Verified

tried on a pair of skechers arch fit slip ins in the skechers shop, then looked online didn't have a size 8 and you did so thank you.

Rated 5 out of 5 stars
Verified

Great range of birkenstock at competitive prices...found exactly what I wanted and able to have an extra 10% discount roe signing up for emails. Delivered before predicted...a great company!!

Rated 5 out of 5 stars
Verified

First time buying from this company so a little apprehensive.However experience was wholly positive.Goods delivered as ordered and on time. Will definitely use again and recommend to friends and fam... See more

Rated 5 out of 5 stars
Verified

Easy to use website, fantastic choice of shoes, boots, something for everyone,great value and very quick delivery, very happy with the shoes, I bought

Rated 5 out of 5 stars

These boots are gorgeous, lovely soft leather , very well made and extremely comfortable my daughter loves them. I highly recommend them.

Rated 5 out of 5 stars
Verified

Was skeptical as never heard of them before but looked on trust pilot and decided to give them a go. Communication was great, dispatch was fast and I’m really happy with the shoes, thank you

Rated 5 out of 5 stars
Verified

A good product at a reasonable price. Ordering and purchasing was easy with a very quick delivery, great service

Rated 5 out of 5 stars
Verified

Really fast posting. I ordered some sketchers boots. Discounted price . Fast delivery.

Rated 5 out of 5 stars
Verified

Not used this company before in fact I’ve never heard of them, but glad I did 👍

Rated 5 out of 5 stars
Verified

Boots really lovely and fit ! Packaging excellent and received in the date and time specified!

Rated 5 out of 5 stars

Quick delivery and great selection of shoes. Very happy with my new purchase. Thank you!

Rated 5 out of 5 stars
Verified

Ordered Dr Marten boots for my nephew in USA. He received them last Saturday and he is really pleased with them. Due to lockdown they took a while to arrive but after emailing Tower for estimated dat... See more

Rated 5 out of 5 stars

First time buyer from Tower - very impressed! Very quick service, excellent product. Birkenstock grey clogs with plait - really comfy, quality item, exactly as described.

Rated 5 out of 5 stars

Great place to see with family and friends when visiting London.

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Company details

  1. Shoe Store
  2. Boot Store
  3. Fashion Accessories Store
  4. Foot Care

Written by the company

Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people

We Promise

Written by the company

Customer Service
At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
Delivery Options
TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
Returns
At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
About Us
WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014

FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70

All orders shipped tracked

FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70 TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I bought a pair of hushpuppies boots on…

I bought a pair of hushpuppies boots on the 25th september and sent them back on the 30th . The store received them via royal mail tracking and as of 17th october I still havent received any emails confirming refund and clearpay are chasing me for payment, what a pathetic company with non existent customer service , dont use this company

October 17, 2025
Unprompted review
Rated 2 out of 5 stars

I dont think we will order from Tower…

I don’t think we will ever order from Tower again. Having to wait 14 days, not including weekends, to have your money refunded is a shocking amount of time. Even more so when they confirm receipt of your return. I’ve never had to wait this long for a refund with any other organisation. I’m sure they have their reasons but it’s just not acceptable in my opinion and I am still waiting to receive it. I also see others having experienced the same issue. They do advertise the 14 days but it’s still a long time. On a positive note the boots arrived on time. They can do better I’m sure.

September 27, 2025
Unprompted review
TOWER London logo

Reply from TOWER London

Hey Paul, 

Thank you for your feedback. We are sorry to hear that you are unhappy with our service.

As per our returns page, we ask customers to please allow 14 days for your returned order to be processed once it arrives at our warehouse in London, UK. We are sorry that you are unhappy with our returns procedure.

You will receive an email as soon as your return has been processed but if you have any questions, please do not hesitate to contact us.
 
We are sorry for any inconvenience caused.

Kind regards, 
TOWER London

Rated 1 out of 5 stars
Verified

The trainers were soiled and the N had…

The trainers were soiled and the N had a hole in it.

October 5, 2025
TOWER London logo

Reply from TOWER London

Hi Maralin,

Thank you for your feedback. We are very sorry to hear that you are unhappy with your purchase. We are unable to find any contact from you regarding any issue with your order, however, we would like to assure you that all of our products are new and unused.

If you are unhappy with the item that you have received, please contact us and we will be happy to advise you further.

We are sorry for any inconvenience caused.

Kind regards,
TOWER London

Rated 5 out of 5 stars

Great Price & Quick Delivery

Great price and quick delivery. Kept informed regards my order through email. Ordered on Saturday received on Tuesday. Would recommend and will use TOWER again in the future.

October 12, 2025
Unprompted review

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