Safc2013

Great service, would recommend.

Ordered the plates at 10am Friday, expecting Saturday delivery. Especially as postage was not included and stated 24hour tracked.
Didn’t arrive Monday and now not arrived Tuesday.
I checked Royal Mail tracking and it still states they are waiting on the parcel to reach them. Seems like they print the label to create the tracking, then don’t send them till days later. Asked for a refund as ordered elsewhere now with next day delivery. Would advise to stay away and order elsewhere with some sort of service so you can actually get what you pay for. Company seem to blame Royal Mail a lot when in this case they didn’t send it!

*** reply***
The Royal Mail do not have the order with them, it’s not been handed over. And why is there no reply about my refund!

Wish I could award this company more than 5.
Having experienced trouble with a well known brand selling electrics and telling me incorrect information against what the actual maker was saying I contacted this company for help.
In the minefield of trying to convert a van and all worry and stress around it this company was a breathe of fresh air.

Tom the founder is as approachable and knowledgeable as they get. Discussing what was needed on our van and getting the right advice was so important and the help and advice received was amazing.

Thank you so much mate

Wished I had never contacted this company. As a first time van converter I was over the moon a company would design an electrical system based on our needs, send all the parts and then the simple instructions to fit it.

How wrong was I, they can’t even get a quote right.

Months have now passed and I’ve had 4 different quotes, which each time it rises substantially in cost and a system that’s now now been requested or required.

Each time I’m told a reason why a certain system doesn’t work or when I’ve compared them to others in the market, including one which has built a ready made cradle they shame the other company saying how they are so bad and they are better.

Based on my experience I contacted Fogstar and spoke to Mark the technical there, the system he advised for me based on the Fogstar battery (who he works for) along with the Victorian system seemed really easy to relay back to Nohma, should they now be called noClue as they have come back to say that what’s been advised is no good and the battery needs changing and now the price has gone up again.

The worry is how the so called service and help you need would ever work if they can’t even quote a simple set up and have to bad mouth other company or tell em the system won’t work that I’ve been told by the company who makes it will work.

Stay well clear and look on the internet for other people who could quote and help get a system in place.

Despite the prompt reply below, this isn’t why or what happened.

The second quote I received was sent back in today at £3,100 and asked to reduce down the solar and increase the inverter, the reply stated that Fogstar didn’t know what they were doing basically and that you knew more than them on it. The increase in price should have been £400 maximum and then there should have been a reduction due to less solar, but instead you changed the battery and added on extra costs….

No faith in the company, tries to put other companies who do same job down and then lie about what happened.

The people doing the quotes clearly either don’t know what they are doing or are incentivised on charging more each time.

Update… what’s more strange is I’ve now received an email off the director saying how important the reviews are and can I take my review down, if you give such poor service and give incorrect advice which is going to cost the customer over the odds for no reason then that was my experience and the review matches. Hopefully will save others from thinking about this company and go elsewhere for a cheaper package with more value.

This is the second time I have had issues on an order with End. Last time the parcel was sent to this wrong address and took ages to get resent. This time the order came with two items missing, one which I got refunded for the other I am told they have confirmed it looked like it was packaged in the bag, the courier has confirmed it was in the bag ( to which I would like to see how they have done this) and told to report theft to police! Yet my item wasn’t in the bag, the other item they realised wasn’t even on the order form and this is the second time they can’t get a delivery correct. Have requested a refund from card issuer.

Won’t use this company again, you can never get through to them on the phone and when you ring the 0191 number it’s just a reception who say they can’t help.

Beautiful bed and perfect for our bedroom. We were just about to order when the fire happened but was worth the wait. From placing the order, the contact and service, the delivery and then the follow up calls we wouldn’t go anywhere else. Thank you Sueno

Great fun for a 6 year old for 3 x passenger rides... staff were amazing

Worst place to get a car from, completely lied to me and even though I gave them details of my work and home and told them that o would do in excess of 10,000 miles a year I was promised that if I just put down 10,000 miles a year it wouldn’t affect me and I wouldn’t be financially penalised.... how wrong was I? Returned to complain after finding out two years later I will need to pay around £5k more due to excess miles.
Complained to the Newcastle centre where I bought not one but two cars and knew from the start I would be fobbed off as the “incompetent” complaint handler couldn’t understand my complaint.
Two weeks later I received the final response to which blamed me for signing it and unless I had any evidence then that would be it. I asked for copies of paperwork and was sent documents which you could clearly see was doctored as the signatures were in blue pen yet writing in black pen, half the documents wernt signed by either party or dated at all, the request for correct documentation was ignored.

Tried to deal with Duncan the “new” centre manager but this was a complete waste of time and effort as he tried to fob me off saying..
Hi Craig,

Thanks for your reply. You will note on my previous attachment that Nikki respond to all of your questions and concludes with:

' Unless you can provide further information that has not yet been assessed as part of this review, this will be my final response. I am sorry that this is not the outcome you were seeking.'

Nikki clearly stated that this was her final response, unless further information was provided. I don't see any further information detailed and as such you wouldn't have had a response.

I would just reiterate Nikki's point in that if you do have any further information to share that would help us bring your complaint to a satisfactory conclusion then please share this with us. If not then I too would have to conclude in stating that this is my final response.

Best regards

Duncan

What a complete joke of a company..... Mark Raban I think you seriously need to look into this centre as they are happy to commit fraud and deceive people and then hide behind Nikki but yet can’t provide correct documentation and can’t even have the common decency to reply to customers....

STAY WELL AWAY

Worst place to get a car from, completely lied to me and even though I gave them details of my work and home and told them that o would do in excess of 10,000 miles a year I was promised that if I just put down 10,000 miles a year it wouldn’t affect me and I wouldn’t be financially penalised.... how wrong was I? Returned to complain after finding out two years later I will need to pay around £5k more due to excess miles.
Complained to the Newcastle centre where I bought not one but two cars and knew from the start I would be fobbed off as the “incompetent” complaint handler couldn’t understand my complaint.
Two weeks later I received the final response to which blamed me for signing it and unless I had any evidence then that would be it. I asked for copies of paperwork and was sent documents which you could clearly see was doctored as the signatures were in blue pen yet writing in black pen, half the documents wernt signed by either party or dated at all, the request for correct documentation was ignored.

Tried to deal with Duncan the “new” centre manager but this was a complete waste of time and effort as he tried to fob me off saying..
Hi Craig,

Thanks for your reply. You will note on my previous attachment that Nikki respond to all of your questions and concludes with:

' Unless you can provide further information that has not yet been assessed as part of this review, this will be my final response. I am sorry that this is not the outcome you were seeking.'

Nikki clearly stated that this was her final response, unless further information was provided. I don't see any further information detailed and as such you wouldn't have had a response.

I would just reiterate Nikki's point in that if you do have any further information to share that would help us bring your complaint to a satisfactory conclusion then please share this with us. If not then I too would have to conclude in stating that this is my final response.

Best regards

Duncan

What a complete joke of a company..... Mark Raban I think you seriously need to look into this centre as they are happy to commit fraud and deceive people and then hide behind Nikki but yet can’t provide correct documentation and can’t even have the common decency to reply to customers....

STAY WELL AWAY

Worst place to get a car from, completely lied to me and even though I gave them details of my work and home and told them that o would do in excess of 10,000 miles a year I was promised that if I just put down 10,000 miles a year it wouldn’t affect me and I wouldn’t be financially penalised.... how wrong was I? Returned to complain after finding out two years later I will need to pay around £5k more due to excess miles.
Complained to the Newcastle centre where I bought not one but two cars and knew from the start I would be fobbed off as the “incompetent” complaint handler couldn’t understand my complaint.
Two weeks later I received the final response to which blamed me for signing it and unless I had any evidence then that would be it. I asked for copies of paperwork and was sent documents which you could clearly see was doctored as the signatures were in blue pen yet writing in black pen, half the documents wernt signed by either party or dated at all, the request for correct documentation was ignored.

Tried to deal with Duncan the “new” centre manager but this was a complete waste of time and effort as he tried to fob me off saying..
Hi Craig,

Thanks for your reply. You will note on my previous attachment that Nikki respond to all of your questions and concludes with:

' Unless you can provide further information that has not yet been assessed as part of this review, this will be my final response. I am sorry that this is not the outcome you were seeking.'

Nikki clearly stated that this was her final response, unless further information was provided. I don't see any further information detailed and as such you wouldn't have had a response.

I would just reiterate Nikki's point in that if you do have any further information to share that would help us bring your complaint to a satisfactory conclusion then please share this with us. If not then I too would have to conclude in stating that this is my final response.

Best regards

Duncan

What a complete joke of a company..... Mark Raban I think you seriously need to look into this centre as they are happy to commit fraud and deceive people and then hide behind Nikki but yet can’t provide correct documentation and can’t even have the common decency to reply to customers....

STAY WELL AWAY

Would give no stars if I could. Poor customer service has just cost this company the booking

Myself and my partner are looking to book a wedding holiday and honeymoon. We have had quotes for this from Kuoni direct in January, however we didn’t think and were also told no one else in the uk did the resorts we require. We found out that this company did the exact same hotels.

I filled in an online form with what we would of liked and then the next day got a text from Abbie to say she would be in touch. After missing the call I messaged her to call me back. I then received the call and explained everything to the agent, who said she would go away and get a quote over to me today of not tomorrow. On this call I did explain to her that we had been booked up with Kuoni but they had initially booked the wrong year, 2020 instead of 2021 and as the flights are not out nothing is in place, no hotels or flights etc.

I then received an email from Abbie to say that due to having spent most of the day on this looking and the she has found out we have a booking already with Kuoni she wouldn’t be able to. I explained we didn’t have a live booking and that we had went to book but it was the wrong year.

I then got the rudest reply I could of ever imagined:
As there is an active booking in place we are not able to do anything else with your enquiry as it is a duplication of work at a time where the industry is very busy and running on minimum staff.

Now the current situation is a horrible thing, but to use this as an excuse because she couldn’t get the obvious commission from a sale is horrendous service.
There has been no duplication on any work and we simply wanted a quote to see what our options were. Due to such poor service we would never imagine using this company, and no matter what the price we will go elsewhere. Not the sort of service you would think you would get when spending so much money on such an important holiday!

I’m regards to the reply below: if you could see we had a booking why not come and ask us as we are certainly not aware instead of the reply of:
I have been looking into your trip for you for most of the day, so I am really disappointed to learn that you confirmed your holiday direct with Kuoni in January
When I only spoke to you at 1.30 and got an email at 15.40.... surely any normal agent would call and ask the background on this before being so aggressive with the customer!
There has been no crosses wires at all, on the initial call I made it clear that there had been a booking but this was cancelled....
As mentioned above due to the two emails of being disappointed and then taking up time when the industry is very busy why am I now getting emails and calls because I’ve voiced my experience?

Ordered on the 03/11/19 and upgraded to unlimited next day delivery. Emailed them on the 07/11/19 to which I still haven’t got a reply. Messaged them again on the 08/11/19 and still no reply. Considering I spent £180+ just the week before here and my order this time is £150+ I wouldn’t shop here again.

Complete and utter shambles of a company. Hairdryer stopped working 3 months after purchase, wrote email and they wouldn’t at all accept any responsibility till I told them
I was going to trading standards instead they blamed GHD and wanted me to go direct to them totally bypassing that them as a retailer have an obligation of the purchase as it was within 6 months.
3 weeks later and they still haven’t sent out a return label, instead keep saying they need to speak to someone else and still would be best for me to go to the manufacturer instead.... stay well clear of this horrific company... hope it goes bust!!!!

The Maples2 - Hebburn, Tyne and Wear
Can’t score them less or I would!
Total shambles of a company from day one. Miss sold our dream house. On day of moving in we were handed the keys off a cleaner, great handover process, to then open our door to a huge leak through pure neglecence. This got worse as the site when we made them aware simply said “it wasn’t our fault”. Had no bathroom flooring in or access for a week. Had a gas heater left on unattended in the garage that was placed on cardboard. The snagging list goes on and on as they can’t even fit a pair of glass doors correctly and every time you just get fobbed off. At site level site assistant to the manager Lee is as useless as they come I literally don’t know how he gets out of bed on a daily basis as he hasn’t got a clue, then there’s Mark the site manager who is just all about botch work, he doesn’t care of the problem he just wants to cover it all up and get away from it. We even had his own brother round in the housing sorting out problems and said Mark hates him going round to houses and he finds problems and fixes them properly. The customer care is non exists any, they can’t keep in touch with you at all and give false promise after false promise. The regional directors are exactly the same they talk the talk but can’t follow it through. From top to bottom the total company is a shambles and stay well clear. If your going to spend money on a new house, whether the house of your dreams or not you do not get what you agreed or are believed to be buying you get a nightmare. The only positive are Sarah the painter who is bloody fantastic and a couple of the workmen who are trying to earn an honest living in this horrendous company and would be better off leaving and going to a better company as they don’t deserve to be tarnished with the Taylor Wimpey logo or name.

What is even better is the reply to this review, saying we don’t want customers to feel this way.... yet do nothing to resolve anything. How about you actually take action for once!

On the back of the below rating I have since been told by Harlands that if I don’t reinstate my dd and cancel through the portal giving one months notice I will face further charges, this despite giving written notice to cancel. This would mean having an adverse effect on my credit rating and have me now over a barrel.
Totally disgrace of a company, Zoe if you reply I have emails from your team stating they can’t do anything despite emailing head office on 3 serprate occasions asking to cancel. I now have to pay an extra month. I have asked for the initial call from the gym that signed me up as I was miss sold, no reply on getting the call. This is financial blackmail. Forcing members to pay extra when they have asked for this to be cancelled. Staff are rude and give no service it’s all about messing as many of us about and earning as much as they can of us!!!!
Total shambles of a company

Fraudulently take direct debits, having emailed to cancel my gym membership on two separate occasions, I found out they were still taking direct debits. I cancelled dd and made complaint but now state they didn't receive valid termination as I wasn't in the final 30 days of my membership. this is not part of the contractual agreement I had and will be claiming indemnity, disgusting behaviour and should be investigated for this time and time again!!!!


**** I now get asked to email Zoe..... after the below reply from my complaint
Thank you for your email to the Xercise4Less Customer Relations department.

As a company we strive to provide the best customer service possible and endeavour to give all our members a polite, helpful and professional service. I would like to take this opportunity to apologise if your experience has not met ours or your expectations.

Please be informed that your membership was not cancelled previously as you were within a 12 moth contractual agreement, therefore early cancellations will only be permissible upon the grounds of; relocation, medical incapacity (in-excess of a 3-month period, which is not pre-existing), or redundancy providing 30days notice. All of which require sufficient proof is support such claims, as you did not supply proof to support your request a cancellation was not accepted and you were advised to “Please resubmit your cancellation 30 days before your contract is due to expire.”

As you did not proceed to submit a further cancellation form 30 day before your contract expired, as advised within the response you received from Head Office, your membership was not cancelled and you will now be required to complete the cancellation form accordingly.

Please be advised that all cancellations for Xercise4Less are to be done via the online cancellation portal providing 30days notice or via the Xercise4Less app, please see the link:
Link removed

Cancellations are only applicable when all your membership payments are kept up to date with an active direct debit on your account. As you have cancelled your direct debit you will be required to reinstate your instruction in order to complete the cancellation form, should your direct debit remain cancelled within your account you will become subject to charges as a result of the default procedure.

If you wish to reinstate your direct debit over the phone, please contact our helpline on 01444 449033 or make use of our pay flex system within the cancellation form.

Terrible service and total miss selling. We walked in to the showroom at maiden vale to be offered £5k worth of extras along with the promise of going to the regional manager to get us more so we could get our home and move in. We went to go for P/E was told they wouldn’t give it. So we over a period of 5 weeks, marketed our house and sold STC. We went back to find the Rockcliff, plot 83, reduced by £5k and completion date put back by 3 months due to not being able to sell the 5 they had. We asked for the deal we were promised to be told that we weren’t allowed it and the offer on the table of fairway carpet, fridge and washer was the only offer available. We obviously were promised more which is why we sold ours and moved so fast. The sales person refused to help despite all the promise before sold ours. We went the the head office in Durham, spoke to regional manager who stated if we weren’t happy to go elsewhere. Since then we wrote a complaint to the head office, which I forwarded 3 times, yet we are to receive any reply. The day we write the complaint to hear office the plot had the £5k discount removed and now even worse they have increased by another £5k, so the plot is now sitting £10k higher than the £229,950 it was advertised 3 weeks ago making it £239,950. They couldn’t sell it at the cheaper rate so put the price up and want 3 of them completed by November. Stay well clear as we also got warned off the neighbors as to the poor quality, that they had built patio without authorisation of the new owner as the builder built it wrong. A total shambles of a company and just after making as much without treating the customer with any service. God help if we had bought the plot and anything was wrong, we would of never been able to resolve. Luckily we received an offer from Taylor Wimpey of another development not too far away which has shown amazing service and a much better finish to the home..... we have our dream home after all.

Filled in the online firm, received the bag and sent the phone off and received the money the next day. Was exactly how much I was quoted online. I was put off from going with another company that offered £5 more due to reviews on the other company and having used this site before. I would highly recommend this company for service speed and honesty. Thank you