HERA Clothing  Reviews 8,368

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the clothing, noting the premium feel of the fabrics and the durability of the items after washing. Consumers also appreciate the accurate sizing and comfortable fit, with many highlighting the stylish designs and attention to detail. The fast delivery service is another aspect that people frequently commend. Consumers express satisfaction with the customer service, describing the staff as friendly, helpful, and quick to resolve issues. The easy returns process also stands out as a positive aspect for many reviewers. While opinions on ordering can vary, the overall sentiment towards the products and services remains highly favorable.

Based on these reviews

Rated 4 out of 5 stars

I love the tops however, for an XL they are incredibly tight. I'm 5ft10 and a size 16, I can fit into size 14/M jumpers (that aren't oversized) and this is supposed to be the right size but it feels v... See more

Company replied

Rated 4 out of 5 stars

Good clothing but PLEASE make an option for another courier service. Royal Mail are useless. I asked for next day delivery then I got an email to say it won't be delivered until Tuesday. Its not a one... See more

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Rated 4 out of 5 stars

Purchased some base shorts via asos, and was pleasantly surprised! I had seen the brand previously and didn’t think their sizing would extend to accommodate mine. I typically wear 18/20 or XL/XXL, dep... See more

Company replied

Rated 5 out of 5 stars

Bought an oversized heavyweight tshirt after a collab with a certain youtuber, very pleased with fit and quality - so then ordered some more tshirts, jumpers and Hoodies direct - exactly what i was lo... See more

Company replied

Rated 5 out of 5 stars

First time ordering from Hera clothing. The oversized hoodie I ordered is amazing…… really well made, great fabric, decent length sleeves, lovely colour. Would definitely order again 😊

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Rated 5 out of 5 stars

Clothing range had an amazing sale and the quality of the clothes were excellent. I purchased hoodies, tapered joggers and a t shirt. All were high quality and good value in the sale. Delivery is quic... See more

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Rated 5 out of 5 stars

The customer service was very helpful and patient. They responded quickly, which was impressive. I’m very satisfied with the exceptional service I received. I didn’t expect such a prompt reply; everyt... See more

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Rated 5 out of 5 stars

Prompt delivery and the leggings I ordered in black and brown fit great! True to size and so comfy but flattering too. Would definitely shop again.

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Rated 3 out of 5 stars

Really nice jeans, that fot exactly how there supposed to, I have an exceptionally small back so I am getting them adjusted tp fit properly but I am happy with the quality and fit.

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Rated 5 out of 5 stars

Always a bit nervous ordering from a new place but am so glad I did. Honestly the best fitting jeans I have ever had. They actually fit me on my waist. Will definitely be purchasing again.

Company replied

Rated 5 out of 5 stars
Verified

Amazing Comfort and Warmth! I recently got the Hera hoodie, and it has quickly become my go-to for cold weather. The inside is incredibly soft, making it super comfortable to wear all day. It keeps... See more

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Rated 5 out of 5 stars

Amazing Quality That Lasts! I’m really impressed with the quality of the joggers and hoodie I bought from Hera. The fabric feels premium, super comfortable, and has held up perfectly after several... See more

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Rated 5 out of 5 stars

I bought the women's essential crop top in white, after seeing Carys Whittaker's recommendation, and it is perfect. Very supportive, not see through at all, fab quality and a great price. I went str... See more

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Rated 3 out of 5 stars

Loved the items but the only drawback is that I bought a 'matching' tracksuit - i.e. bottoms and hoody. Both had the same product name so you'd expect them to be the same colour (grey marl) - unfortun... See more

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Rated 5 out of 5 stars
Verified

I bought my item via Asos, but i believe the process was dealt with by Hera which I found very good... Quick delivery, Excellent packaging, Quality of the product was fantastic but unfortunately it wa... See more

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Rated 3 out of 5 stars
Verified

Clothing seems good quality but it's odd when the models aren't wearing sizes in line with the size guide. Returns aren't free so made me reluctant to order. I forgot to add the discount code and em... See more

Company replied

Rated 5 out of 5 stars

The Hera customer service support team are amazing. I ordered the wrong size realising my mistake contacted straight away and the team were on it within minutes. They were very polite and sorted ou... See more

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Rated 3 out of 5 stars

First order was faulty with stitching balled on shoulder, which I appreciate can happen . Second order was a failed delivery from Evri. They said they attempted delivery but it was arranged for an Evr... See more

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Rated 5 out of 5 stars

Ordered the wide leg, high waisted jeans after seeing them on someone else. They are sooo flattering. Super fitted on the waist down to the top of the bum then wide from there. I used the sizer but I... See more

Company replied

Rated 5 out of 5 stars

Love the Hera brand, have worn since it was launched and since relaunch it has gone from strength to strength. Quality is superb, such comfortable clothing and the customer service is absolutely excel... See more

Company replied

Rated 5 out of 5 stars

Easy site to navigate around quick response from online team fast delivery Nice products

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Rated 5 out of 5 stars

I brought a HERA Hoodie and it was one of the best hoodies I've brought in a long time. It was well made, the finishing was exceptional and I usually wear XL size in tops, jumpers, hoodies but, I chec... See more

Company replied

Rated 5 out of 5 stars
Verified

Top shelf customer service, Hera went above and beyond to help me cure a problem that wasn’t even their problem. Yasmin in the team needs a promotion for the time and effort she put into curing the... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my new Hera coat ordered through Asos. Stylish, well made, great quality and fit. Can't wait to wear. Will definitely be checking out Hera in the future.

Company replied

Rated 3 out of 5 stars
Verified

Your courier from Evri left my parcel on my doorstep, it's an open garden, in view of the whole street and passers-by, your logo clearly showing. It wouldn't be so bad, and luckily I was home, did... See more

Company replied

Rated 5 out of 5 stars

Second colour ordered for the most beautiful T-shirt ever. More orders cominnnng. I love Hera so much. You guys keeps raising the bar.

Company replied

Rated 5 out of 5 stars

All the clothing is extremely great quality, the oversized fittings are spot on. Slowly but surely converting the majority of my wardrobe to HERA. Also ordered on Friday 15th, the order was being del... See more

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Rated 5 out of 5 stars

Until now only bought jeans, 5 to be precise. Fit me like a glove and love the materials. The only online shop that I actually enjoy buying jeans from. I might have a go and try to buy other clo... See more

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Rated 5 out of 5 stars

Had an issue with the delivery (not Hera) but Hera provided a quick and helpful service to get the matter resolved! Appreciate it, items are always top quality too. I wish other companies shared the s... See more

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Rated 3 out of 5 stars
Verified

Clothing was OK just didn't look right - it's more the fact that you charge £5 to deliver THEN take £2 off your refund to send something back meaning instead of £30, which is what the item cost to buy... See more

Company replied

Rated 5 out of 5 stars

Somehow my shipment got sent to an address I had used years ago on a previous order with HERA. This was put down as a mix up on my part, but I still have no idea how it happend! Although the couri... See more

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Rated 5 out of 5 stars
Verified

I have order a couple of times from HERA, not only their clothing is nice but returning their items back to them is really easy and that's one of things that stand out to me from other clothing compan... See more

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Rated 5 out of 5 stars
Verified

Easy ordering and quick delivery. Great quality clothes that come in their own bag making the garment feel high end and luxurious . I bought in the sale which was fantastic. As a pensioner this was a... See more

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Rated 5 out of 5 stars
Verified

High quality leisurewear, well styled, quality fabrics and love that the garments are made in the UK. The order arrived quickly and was really well packaged. Very impressed with this company and wil... See more

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Rated 5 out of 5 stars
Verified

Absolutely love all the items I have purchased from Hera, really good quality, washes well and so comfy. Customer service has been great when I’ve had any queries. I will definitely be ordering mor... See more

Company replied

Rated 5 out of 5 stars

First time buying from this brand had a slight issue with sizing on one of the t shirts but spoke to customer service and it was sorted with no hassle and a replacement was sent out straight away. Apa... See more

Company replied

Rated 3 out of 5 stars
Verified

This is my first time shopping from HERA and I must say it was worth it. They kept me up to date with my shopping until it was delivered on time. Great customer service. Unfortunately, I have to ad... See more

Company replied

Rated 5 out of 5 stars

Been buying from Hera for 10 years now- clothes are amazing quality and always arrive on time etc. Staff are really friendly and helpful through instagram as well. Class shop and service

Company replied

Rated 3 out of 5 stars
Verified

Communication was swift & overall very polite so there is nothing wrong with customer service. What is not good it’s a marketing and incorrect information send to potential customers via email. T&C sh... See more

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Rated 5 out of 5 stars

Had questions regarding my request for a exchange and Zoe was very helpful, kind and polite, she answered all my questions and addressed all my concerns. Thank you

Company replied

Rated 5 out of 5 stars

Quality of the products is amazing they feel luxury items for a fraction of the price, I will purchase again for sure, shipping is super quick usually within next few days at your door

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Rated 5 out of 5 stars

This is my first order with HERA and it will not be my last. The first time I have ever done an online order and had every item fit me like a glove. The quality of the material is simply beautiful and... See more

Company replied

Rated 5 out of 5 stars

Some of the best jeans I’ve ever worn. For like a glove! I just wish brands would reinforce the inner thigh fabric, as it gets worn down so fast

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Rated 5 out of 5 stars

I’m very picky with what I buy, so I love the comfortable fit and always pleased with the high quality of the clothing. Will be buying from HERA again

Company replied

Rated 5 out of 5 stars

I have spent months trying to find the perfect pair of wide leg joggers and now I've found them! I've barely taken them off and now my daughter is also obsessed so we'll be back for more.

Company replied

Rated 5 out of 5 stars
Verified

Good quality clothing for great prices! Generous sizing too which is a bonus!

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Rated 5 out of 5 stars

I really like the trousers. Great quality as well. I am 6” tall and length is also spot on. Very pleased!!

Company replied

Rated 5 out of 5 stars

Quality is extremely good especially considering the cost compared to other brands

Company replied

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Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Women's Clothing Store

About HERA Clothing

Written by the company

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About HERA Clothing

The home of the original spray-on jeans. Explore our men's and women's collections of denim, loungewear and casual daywear. Proudly designed in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

I’ve been following Hera from day 1 and…

I’ve been following Hera from day 1 and hadn’t yet given it a go! REGRET - wish I’d have got sooner! So happy with everything I got.

I thought two t shirts - and they are so thick and elastic I feel so well supported, great for gym! I’m a size 16 and bought an XL - perfect.

I also bought some of the wide leg joggers - they are the softest juiciest joggers I’ve bought in a long time and I love the thick waist band. I could have probably sized down, but for joggers I like the extra room anyway! Only thing I would say is they are ever so slightly too long, could do with going up ~2cm. I am 5ft8.

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Great design

Brought a hoodie/HWBT after placing order, had a email after 35 mins to say it was being despatched, and then received it within 2 days. So happy with it, quality is really good, thank you!

October 15, 2025
Unprompted review
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Reply from HERA Clothing

Hey Linda👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

Rated 1 out of 5 stars

Medium was far too baggy

Medium was far too baggy, even though I have a medium in black and fits perfect. The small was tiny, so had to return both.

1 week after it was received by Hera, I’m still waiting on a refund.

October 15, 2025
Unprompted review
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Reply from HERA Clothing

Hey Paul,

Thanks for taking your time to leave this review, we're sorry to hear that you've had issues with the sizing. Our hoodies do have different fits, so this may be why there is a difference. Please do reach out to our customer support team customerservice@heraclothing.com so we can look into this.

Thanks
Team HERA 🖤

Rated 5 out of 5 stars

Great quality clothing and great…

Great quality clothing and great customer service

October 14, 2025
Unprompted review
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Reply from HERA Clothing

Hey Vicky👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

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Rated 5 out of 5 stars

Customer Service Team

Very helpful customer service team here at Hera. Quick, effective and friendly communication that many businesses could learn from. Thank you.

October 14, 2025
Unprompted review
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Reply from HERA Clothing

Hey Alex 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

Rated 2 out of 5 stars

I ordered over a week ago

I ordered over a week ago, in your Defense it was sent to the courier in good time to be delivered however I still have not received my order where it has been sat with the courier since last Tuesday! Having got in touch with the courier, they are MOST unhelpful. Still waiting…..

October 7, 2025
Unprompted review
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Reply from HERA Clothing

Hey Clare,

Thanks for taking your time to leave this review. We're sorry to hear that your order was delayed. We can see that our support team have been assisting you with this and a replacement is on route to yourself. Please do let us know if we can help with anything else.

Thanks
Team HERA 🖤

Rated 5 out of 5 stars

Amazing soft and stretchy leggings

Someone i follow on Instagram recommend the essential leggings so I thought I'd try them and omg they are great so soft and so stretchy and they fit my long legs perfectly, so I brought two more and one pair I sized down to see what the fit was like and they fit more snuggly was still great fitting. I would highly recommend definitely will buy from this brand again

October 4, 2025
Unprompted review
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Reply from HERA Clothing

Hey Rachel 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

Rated 1 out of 5 stars

Terrible

Terrible! Jeans ripped in public when worn for the first time. Really bad quality.

October 11, 2025
Unprompted review
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Reply from HERA Clothing

Hey Gareth,

Thanks for your message, we're sorry to hear this. Please reach out to our customer support team at customerservice@heraclothing.com who will be able to look into this for you.

Thanks
Team HERA 🖤

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Rated 1 out of 5 stars

Item still has not arrived

Item still has not arrived. Says it went to my local delivery office a week ago. Still not here.

October 10, 2025
Unprompted review
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Reply from HERA Clothing

Hey Ally,

Thanks for taking your time to leave this review, we're super sorry to hear that your parcel was delayed. We can see that our team looked into this for you and this has now been delivered.

We once again apologise deeply for the delay you faced with this order. Please do let us know if we can help with anything else.

Thanks
Team HERA 🖤

Rated 5 out of 5 stars

Great leggings

Prompt delivery and the leggings I ordered in black and brown fit great! True to size and so comfy but flattering too. Would definitely shop again.

October 3, 2025
Unprompted review
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Reply from HERA Clothing

Hey 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

Rated 4 out of 5 stars

I love the tops however

I love the tops however, for an XL they are incredibly tight. I'm 5ft10 and a size 16, I can fit into size 14/M jumpers (that aren't oversized) and this is supposed to be the right size but it feels very constricting. I'm hoping they will stretch out with use a bit to be more comfortable. The quality is amazing though and you're able to wear the top without a bra due to the double lining. That's the main reason I'm keeping because they are great quality.

October 1, 2025
Unprompted review
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Reply from HERA Clothing

Hey 👋

Thank you so much for taking the time to leave feedback on your recent purchase through us.

We are sorry to hear that you are having trouble with the sizing of the product. If you ever need help with finding the perfect fit for you please do reach out to us customerservice@heraclothing.com and we would be more than happy to assist you.

We are so happy to hear that the quality of the product received has met your expectations.

Thanks 🖤
Team HERA

Rated 5 out of 5 stars

Bought an oversized heavyweight tshirt…

Bought an oversized heavyweight tshirt after a collab with a certain youtuber, very pleased with fit and quality - so then ordered some more tshirts, jumpers and Hoodies direct - exactly what i was looking for, swift delivery.. will be buying more over the coming months.

October 4, 2025
Unprompted review
HERA Clothing  logo

Reply from HERA Clothing

Hey 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

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Rated 5 out of 5 stars

High quality clothing range and great value sale…

Clothing range had an amazing sale and the quality of the clothes were excellent. I purchased hoodies, tapered joggers and a t shirt. All were high quality and good value in the sale. Delivery is quick and no problems with any of my orders. Would recommend.

October 1, 2025
Unprompted review
HERA Clothing  logo

Reply from HERA Clothing

Hey 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

Rated 5 out of 5 stars

First time ordering from Hera clothing

First time ordering from Hera clothing. The oversized hoodie I ordered is amazing…… really well made, great fabric, decent length sleeves, lovely colour. Would definitely order again 😊

October 1, 2025
Unprompted review
HERA Clothing  logo

Reply from HERA Clothing

Hey 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

Rated 3 out of 5 stars

Really nice jeans

Really nice jeans, that fot exactly how there supposed to, I have an exceptionally small back so I am getting them adjusted tp fit properly but I am happy with the quality and fit.

October 7, 2025
Unprompted review
HERA Clothing  logo

Reply from HERA Clothing

Hey 👋

Thank you so much for taking the time to leave feedback on your recent purchase through us.

We are so happy to hear that the quality and fit of the product received has met your expectations.

We are sorry to hear that you are having trouble with the sizing of the product. If you ever need help with finding the perfect fit for you please do reach out to us customerservice@heraclothing.com and we would be more than happy to assist you.

Thanks 🖤
Team HERA

Rated 5 out of 5 stars

I really like the trousers

I really like the trousers. Great quality as well. I am 6” tall and length is also spot on. Very pleased!!

October 6, 2025
Unprompted review
HERA Clothing  logo

Reply from HERA Clothing

Hey 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

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Rated 5 out of 5 stars

Amazing products at great prices

August 4, 2025
Unprompted review
HERA Clothing  logo

Reply from HERA Clothing

Hey 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

Rated 5 out of 5 stars
Verified

Comfy

nice fit, needed to go a size smaller than expected but super comfy

February 3, 2025
HERA Clothing  logo

Reply from HERA Clothing

Hey 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

Rated 5 out of 5 stars

Good quality clothes tbf

October 1, 2025
Unprompted review
HERA Clothing  logo

Reply from HERA Clothing

Hey 👋

Thank you for taking the time to leave feedback following your recent purchase through us.

We are so happy to hear that the service received has met your expectations.

We hope that you will be returning to shop with us again soon.

Thanks
Team HERA 🖤

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