AL

AlanJ

United Kingdom

Reviews

Review of Funky Pigeon


Rated 5 out of 5 stars

Unbelievable service!

Ordered a large photo birthday card on Thursday sfternoon and it arrived Friday lunchtime. Unbelievable service! Plus the quality of the card and photos was excellent. Thank you Funky Pigeon!

October 2, 2025

Reply from Funky Pigeon

We're delighted to hear the large photo birthday card arrived so quickly! We're also glad you found the quality of the card and photos excellent. Thank you for your positive feedback!

Review of JustAnswer.co.uk


Rated 5 out of 5 stars

Sceptical at first but now a convert

I had a problem with my Netgear Nighthawk M1 mobile router. I was getting 20mbps with my new EIOTclub 30 day unlimited SIM when, after a week, it suddenly dropped to 0.1mbps despite 4 bars of 4g. My iPhone still had a great 4G signal so I spent hours on google and YouTube looking for solutions. Finally I tried contacting netgear help and got redirected to JustAnswer. I was very sceptical of this but was so desperate that I paid the £1 initial fee and got through to Karli by chat. After assuring me she was a real person and listening to my problem she stated that the most likely cause was data throttling by my sim supplier. I was again very sceptical of this but I contacted Eiot only to discover (after much sim resetting and restarting) that their ‘30 day unlimited data’ sim is in fact limited to 30GB after which they throttle to 120kps - explaining my exact issue. I’m horrified at the unscrupulous marketing of a certain company but truly delighted that Karli of JustAnswer was able to pinpoint my issue and help me resolve this problem. Thank you Karli and I will definitely use JustAnswer again, and may even pay the £22 fee to speak directly with an expert

September 8, 2025

Review of Transtools Online


Rated 5 out of 5 stars

Best price and free, fast delivery ....perfect!

Best price online, easy to order and arrived super fast, free, and well packaged. I read some negative reviews on Trustpilot which almost put me off but glad I went with Transtools. I ordered 8 rustoleum spray cans on the Saturday, despatch notice received Monday morning and delivered noon Tuesday with full tracking updates. Maybe not quite as fast as Amazon where they know that you're going to order something before you do, and deliver next day, even on the weekend .... but still really good and 40% cheaper! Thank you Transtools :-)

July 29, 2025
Unprompted review

Reply from Transtools Online

Thank you for your kind review. We are glad our service and prices met your expectations.
The previous reviews here on Trustpilot are very frustrating for us as they are many years old when Transtools was operating under different management and is not a reflection on how we operate today. Thanks again!

Review of Lakelandhome


Rated 3 out of 5 stars

Not a scam company but slow to respond

I only noticed the terrible Trustpilot reviews after placing my order and not receiving my product in the promied 7-10 days. I receieved no reply to two emails and started to panic. Phoned the helpline twice and thankfully got through quickly both times to pleasant and personable staff. On second call Chris explained that the shipment was delayed. I told him that I was worried this was a scam company based on poor reviews. He assured me this was not the case and offered to refund my money and call me once shipment arrived. I was surprised and delighted when the refund turned up on my card 3 days later. In the end I didn't get my product but I was pleased with the helpful phone support and fast refund

July 9, 2025
Unprompted review

Review of Range and Country Shooting Supplies


Rated 5 out of 5 stars

Great product, good price and personal delivery!

What a fantastic air rifle (Victory CP2) at a great price. Peter from Range and Country contacted me shortly after my online order to agree a convenient delivery time and then delivered it personally to my home address in rural Gloucestershire.
R&C also post lots of useful videos on YouTube including one on this gun which explained how to adjust the iron sights which the instructions didn't cover.
I definitely recommend Range and Country as I love dealing with people who clearly love the products they sell.

June 23, 2025

Review of Leisure Lakes Bikes

Review of Cut Plastic Sheeting


Rated 5 out of 5 stars

Truly impressive service!

I needed a clear rectangular cover for my gas fire pit. Found this company online - simply plug in the perspex thickness, width and length, radiused corners and any apertures (none in my case). Pricing is instantaneous, just click the payment button and all done! I wasn't in a hurry to get it so delivery was free and the product arrived about a week later. Packaging was very professionally done and the perspex makes a gorgeous cover for the glass windguard on my firepit. (I would add a photo if it was an option here). Really delighted with the entire purchasing experience!

May 7, 2025

Review of Build and Plumb

Review of LINEAR Curtain Poles & Tracks


Rated 5 out of 5 stars

Beautiful curtain rail at a good price and no-hassle delivery

Found the perfect curtain rail for my application on the Linear website in the bronze colour I needed. Easy online ordering, reasonable pricing, prompt delivery and beautiful product. You have to cut the rail to length but easily done with hack saw, chop saw or jigsaw, and the cut edge is hidden.
Very happy with my purchase from Linear Curtain Poles and Tracks

January 1, 2025

Review of Gigaclear


Rated 5 out of 5 stars

Great service from Semo at Gigaclear helpdesk

Got through straightaway to the Helpdesk at 10:00 this morning. Once I went through security Semo had my details up straightaway and could immediately see my problem - data rate maxed out at 93mpbs instead of the full 300. He recommended to change out the Ethernet cable between modem and router and offered to send me one. I had a new one here and installed it with Semo still on the line. TBH I didn’t expect it to work but my signal jumped to 290 mbps. While solving this problem Semo noticed some background signal error messages and we are now working to fix that but my internet is back to full speed.
Very happy with the friendly and helpful support of Semo at Gigaclear. It was like he real cared about my problem and was fully focused on resolving it - which he did. Many thanks Gigaclear 👍🏻

January 15, 2025
Unprompted review

Reply from Gigaclear

Thanks, Alan, for your cosmic feedback! We appreciate your kind words. 🚀

Review of Snapfish.co.uk


Rated 5 out of 5 stars

Snapfish calendars rule!

Snapfish calendars rule! I love how you can have as many photos as you like, any size you like, any position and any angle. Also great how you can put photos on each day of the month. Pricing is very good, postage is reasonable, delivery fast and quality excellent. Many thanks for your service Snapfish!

December 21, 2024

Review of Roca Bathrooms


Rated 5 out of 5 stars

Very happy with the support from Roca…

Very happy with the support from Roca customer service.
We recently installed 3 Roca In-tank (L-frame type) wall mounted toilets during our home refurbishment. We're very pleased with the toilets as they are quiet, attractive (for toilets!) and don't need a cistern. On the downside they are relatively expensive and require an electrical supply, but still good value if you can find them discounted online.
After a few months the soft close on one of the toilet seats failed and the seat was slamming closed. On disassembly I found that the plastic part on one of the two soft-close pistons had fractured. I emailed a photo of the item to Roca support and they immediately agreed to send me a replacement - no hassle, no blame, no problem. I received a full hinge set within a week and it's now installed and everything working properly again.
It's good to go with a recognised brand like Roca as they stand by their products and are focussed on their reputation and service. Thank you Roca support for a quality product and for sorting my problem out quickly and drama-free!

January 7, 2025
Unprompted review

Review of lustalux.co.uk


Rated 5 out of 5 stars

Gorgeous stained glass window film

Absolutely delighted with my stained glass window film from Lustalux. The website is great - you choose from a range of interesting designs and select the exact dimensions of your window to get the perfect fit! There are lots of companies doing window film but this was the only one that I could find offering bespoke sizes, selectable online.
As well as the user friendly website, prices are reasonable and delivery fast and efficient. Very easy to install and the look is amazing. Definitely recommend Lustalux as a totally professional company offering a top quality product and service.

November 6, 2024
Unprompted review

Reply from lustalux.co.uk

Thank you Alan

Review of Arthauss Furniture


Rated 5 out of 5 stars

Gorgeous bed, great price and brilliant service!

What a great experience working with Arthauss for my bedroom furniture. To begin with I was a little concerned - could this bed, which looked so stylish in the website photos, be of reasonable quality for such a very modest price? Also there were a few negative reviews. I needn't have worried - the Tally bed, complete with side attached tables, is absolutely gorgeous. I'm really impressed with the quality of the laminate oak, and the bed really does live up to the photos. Everything from the bed base to the headboard, to the frame and lifting mechanism (for the ottoman) is beautifully designed and very robust. I look at this bed and wonder how they can manufacture it at this price point.
Ok, so the bed is wonderful - what about the service? Arthauss deliver everything into your home with their own trucks and friendly crew, free of charge. The attention to detail continues with the packaging - and you have to see how this packing has been engineered to believe it!
I enjoyed assembling the bed though it does take some time and a bit of figuring out, but the instructions are good - I'd definitely recommend a power screwdriver. I did it on my own but better with two.
The instructions on fitting the gas struts was unclear. I phoned the support line and got straight through to Karolina who was very concerned to help me. She called the manufacturer of the struts and within 2 hours I had the detail I needed.
I know this sounds like a paid commercial for Arthauss but I just love good quality and professional service (especially at a good price!) and I am so very happy to recommend Arthauss bedroom furniture. If you like what you see on the website you'll love the products!

October 25, 2024
Unprompted review

Reply from Arthauss Furniture

Dear Alan,

Thank you for your review!

Warm regards,
Your Arthauss Furniture Team

Review of Gigaclear


Rated 5 out of 5 stars

Very happy with my interaction with Gigaclear support

Contacted Gigaclear customer services today regarding my broadband contract renewal. Got through to a friendly agent (Ephraim T) who helped me find the best contract and discount rates available for my new contract. Very happy with my interaction with Gigaclear support.

October 22, 2024
Unprompted review

Reply from Gigaclear

Your feedback is like a bright comet streaking through our universe, Alan! Thank you for the kind words.

Review of AIT Home Delivery UK Ltd


Rated 5 out of 5 stars

Delivery successful in the end

The delivery of my furniture wasn't flawless as the delivery truck broke down and delivery was 11 hours late, but AIT kept me informed reasonably well and I was able to chat to their helpline successfully. In the end everything was delivered into my home successfully and the driver was very helpful. So, happy overall.

September 11, 2024

Review of Bathroom Point

Review of FIXIMER


Rated 5 out of 5 stars

Professional service

Great website, fantastic instruction videos, easy to order and fast delivery.

July 23, 2024

Reply from FIXIMER

Thank-you for your 5 star review

Review of Love Mosaic


Rated 5 out of 5 stars

Gorgeous mosaic tiles and great service

Gorgeous mosaic tiles, easy to order on the Lovemosaic website and personal service from Andy. All delivered as expected and well packaged. Definitely recommend this company.

July 27, 2024

Reply from Love Mosaic

Dear Mr Johnston. Thank you for your positive review, it is appreciated by the team here. Kind regards.

Review of Tileflair


Rated 5 out of 5 stars

Quality supply and service

Ordered 2 Schluter shower shelves on the Tileflair website and collected them postage free a few days later. It really is a beautiful store (Cribbs Causway, Bristol) with a huge collection of the most beautiful tiles, flooring and accessories.

May 16, 2024

Reply from Tileflair

Thank you for your wonderful feedback, we will pass this onto the Cribbs store.