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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt delivery service, highlighting that items often arrive earlier than expected. The competitive pricing and the extensive product range are also frequently mentioned as positive aspects of the business. Consumers appreciate the ease of navigation of the website and the straightforward ordering process. People highlight the excellent customer service, noting that the staff is helpful and quick to resolve any issues. The quality of the products generally meets expectations, and when problems arise, the company is responsive in providing solutions. Consumers appreciate the company's ability to deliver to areas often not served by other businesses.

Based on these reviews

Rated 4 out of 5 stars
Verified

Quite slow despatch time, but once I got that confirmation, they arrived quick. Good Price better than other online stores, but low stock, only had one pair left and I wanted more. All round qui... See more

Company replied

Rated 4 out of 5 stars
Verified

My experience was fantastic!! My black radiator valve look for rich, beautiful but now I've found it half the price from Ebay, which I had in my basket. That's okay because Im so Happy with my purch... See more

Rated 4 out of 5 stars

Great dispatch time. Tap I ordered was damaged slightly when I received them. I Contacted the team and they ,after uploading some photos to them,quickly agreed to an exchange and for a royal mail col... See more

Company replied

Rated 4 out of 5 stars
Verified

Website is easy to navigate. Very good price for the jacket. Ordering process straight forward. Order listed as despatched within 7 working days. No further communication so I called on day 6 for an u... See more

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Rated 3 out of 5 stars

I received my new hose in a timely manner and although not used yet, appeared to be new. However, the hose was shown in a plastic box but arrived in a cardboard box. I sent feedback which appears... See more

Rated 3 out of 5 stars
Verified

Incomplete order sent out, missing item completely forgotten about by them, had to make contact numberous times to chase up, only to be told it on its way, turns out it wasn't true, it never turned... See more

Company replied

Rated 5 out of 5 stars
Verified

Simply excellent. Ordered on Friday and delivered on Tuesday. Other companies could not promise such quick delivery and we're not as pricey competitive. So in summary if you want quick delivery and ex... See more

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Rated 3 out of 5 stars
Verified

Purchased item 12 days ago. Still haven’t received it. When contacted customer service team, they have told me its a special order so it will take longer. There was no information about special order... See more

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Rated 5 out of 5 stars

This was my first transaction with Build and Plumb. The item was in stock and I was advised on the delivery date and courier number as soon as it was available. The item couldn’t have been better... See more

Rated 5 out of 5 stars
Verified

Posted quickly and nearly half the price of other outlets Item is quite light and flexible so will adhere to uneven brickwork if needed for flood protection I would say some mastic would be needed ar... See more

Rated 5 out of 5 stars
Verified

To start with I was let down by their " order before noon and get the next day delivery "policy as my good didn't arrive on contacting Build and Plumb the next working day it turns out the courie... See more

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Rated 5 out of 5 stars
Verified

Have been looking for a joint that would join a 68 mm pipe to a 40 mm pipe for sometime and had no success touring the local builders and plumbers merchants, Then fortunately found the Build and Plumb... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered several items and everything has been delivered speedily and in great condition. The last order was damaged and unusable, this was down to the delivery company. Customer service quickly r... See more

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Rated 5 out of 5 stars

I unknowingly ordered the wrong trim to go with the ShowerPanels. Received a call from really nice chap to tell me he was sure I didn’t mean to order that trim; confirming and changing my order to the... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent Western Red Cedar Fence Slats provided for my small garden project. Bought 6 boxes with all in excellent condition and look fantastic when fitted. Great service from the initial purchase to... See more

Rated 5 out of 5 stars
Verified

Ordered online with no problem, delivery quicker than expected and 20mtr electrical hose seems very stable, it's a gift for my son so haven't used but looks fine. Would order from this company again.... See more

Rated 5 out of 5 stars
Verified

A very good price for a 6 piece set of Kent & Stowe gardening hand tools - with a 15 year guarantee. A special offer that was the best I could find on the web. Very good price for the postage, wi... See more

Rated 5 out of 5 stars

I had an issue with an order (no fault of Build & Plumb) and dealt with Liam who was great. I can't fault the way he dealt with the situation and resolved it, honestly the best customer service I've... See more

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Rated 3 out of 5 stars
Verified

Great produce but unfortunately delivery service a complete let down as zero correspondance on day of delivery for a time frame which meant waiting in all day for it to arrive at 3.30pm.Excuse was not... See more

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Rated 5 out of 5 stars
Verified

The web site was really easy to use, I put in the search bar what i was looking for and it showed up straight away. The payment process was easy and straight forward, and the delivery was quick, als... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service - ordered lead flashing and clips for a project late one day and they were delivered less than 48 hours later (one day earlier than expected). Arrived first thing in the morning too - n... See more

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Rated 5 out of 5 stars
Verified

Placed my first order with Build and Plumb, arrived in super quick time and while there was a minor problem, Build and Plumb sorted it out over the phone. Will definateley use again and would happily... See more

Company replied

Rated 4 out of 5 stars
Verified

To be honest,my daughter didn't like it because it was powerful enough,but saying that It could be the water pressure.I put the shower on and tried the settings,they weren't bad but ,I am not too fu... See more

Rated 4 out of 5 stars
Verified

Brilliant price for 2 tins of dark oak stain. Reasonably fast delivery although I had a text to say it would be delivered and it wasn’t delivered that day. Another text the next day saying it was goin... See more

Rated 5 out of 5 stars
Verified

Great service, fast delivery, products in perfect condition Had a question before I ordered called shop someone answered straight away and were very helpful thank u will definitely shop here again

Rated 5 out of 5 stars
Verified

Friendly and good customer service let down by appalling delivery service from DX. DX failed twice to deliver and the original order had to be sent back. New order delivered by Royal Mail arrived as p... See more

Rated 5 out of 5 stars
Verified

Goods ordered after working hours with free normal delivery requested. Early next morning I was informed goods had been despatched and arrived a day earlier than specified. For me that's great service... See more

Rated 4 out of 5 stars

My first order with Build and Plumb. The process was quick, price good and delivery times fast. However, the packaging for the 2 tins of paint was poor. One tin arrived damaged with the lid popped... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic boot, even though I am a female mechanic, a little too wide , ok with 2 pairs of socks Just happy to get a man's size 6, why don't they do womens sizes? Comfotable, def saftey, cushioned... See more

Rated 5 out of 5 stars
Verified

Excellent, fast service from Build and Plumb. I had been looking for several different parts but ALL 25mm, and it looked like having to source from different shops till I found Build and Plumb, and wa... See more

Company replied

Rated 4 out of 5 stars
Verified

Had a few items arrived damaged however this was rapidly rectified and replacements sent out with next to no hassle, everything else as expected. Quick delivery. Will definitely shop again.

Rated 5 out of 5 stars
Verified

I stumbled across this company recently and purchased the Refina trio trowel set and some other items. I’ve personally had a good experience with this company. I returned some items because I change... See more

Company replied

Rated 5 out of 5 stars
Verified

Great price, great communication and quick delivery. Would recommend changing the delivery company though, outer box had 'fragile parcel' tape all over it but it was badly damaged, so bad the 2 boxe... See more

Rated 5 out of 5 stars
Verified

I called Build & plumb for some technical advice. The advisor was straight and honest about the products and extremely helpful. Also, I found B&P to be the cheapest and most competitive in their pri... See more

Company replied

Rated 5 out of 5 stars
Verified

I was kept informed throughout the whole process from purchase, dispatch & delivery I knew exactly what day & roughly what time to expect my ordered item . Good job well done

Company replied

Rated 5 out of 5 stars
Verified

Great supplier! Very quick dispatch and items are as requested with no issues. Competitive prices too. Delivery service excellent and on time. I have used Build and Plumb many times and I am never... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought a few items over the past couple of weeks, great service from start to finish provided. I even unfortunately had to return an item that was ordered incorrectly by myself and again very easy to... See more

Rated 5 out of 5 stars

There was a great range of stock. And, unusually, they would deliver here to Northern Ireland, something which many other companies do not do. For that reason, will definitely use again

Rated 5 out of 5 stars
Verified

Had a look on the website checked the reviews payed for the item had a reply immediately. With confirmation of payment and a delivery day, what more can I say very good service, would bye from build a... See more

Rated 5 out of 5 stars
Verified

We needed new handles and latches for our internal doors. After being told by our builder which ones to get we set about searching online for them. Build and Plumb were the most reasonably priced.... See more

Rated 5 out of 5 stars
Verified

Extremely easy website to order products. My order came quickly without any problems I will definitely use Build and Plumb again and would highly recommend to others.

Company replied

Rated 5 out of 5 stars
Redirected

I purchased a product (£1200) which wasn’t perfect when it arrived. I emailed the team, they asked for photos and then resolved the issue to a very satisfactory resolution. Thank you.

Rated 5 out of 5 stars
Verified

Nice navagatible website & great range of products. Found what I was looking for, happy with the price , it was delivered without any delay or fuss. Highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

Very easy to order on your website. Arrived earlier than expected and the line paint did the job perfectly so thanks so much . We can now see our parking spaces perfectly.

Company replied

Rated 5 out of 5 stars
Verified

Required items found easily on the web site. Good advance delivery information. They arrived well packaged. Good quality items.

Rated 5 out of 5 stars
Verified

Parcel arrived on time but unfortunately it was the wrong order. I phoned Build and Plumb and it was answered immediately and a very helpful gentleman sorted the problem in a few minutes arranging for... See more

Rated 3 out of 5 stars
Verified

Boots appeared in stock for next day delivery online. Received an email to say they weren’t in stock and would be dispatched ASAP and received a refund of next day delivery charge. No boots after a we... See more

Rated 4 out of 5 stars
Verified

Order was sent on8th march supposed to deliver on 9th March but didnt. Couldnt fault supplier he was very helpful problem lies with fedex who were supposed to deliver. Goods finally arrived 18th march... See more

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Company details

  1. Building Materials Supplier
  2. Door Supplier
  3. Garden Building Supplier
  4. Heating Equipment Supplier
  5. Landscaping Supply Store
  6. Safety and Work Wear Store

About Build and Plumb

Written by the company

Build and Plumb are a leading supplier of quality building and plumbing materials in the UK. With over 150 years of experience, we offer a wealth of knowledge and expertise to our customers.
We supply everything you may need for your DIY project, renovation, or trade job. Whether you're looking for plumbing & heating, landscaping, building materials, painting supplies, workwear, or tools. We have a wide range of quality brands available, including Snickers, Scruffs, Purdy, Rothenberger, Refina, Kartell Helly Hanson and Karndean.

Our customer service is highly rated by our customers, as is our swift delivery service- with 4.5 stars on trustpilot! Order today for materials to your door - without the hassle! With thousands of products to choose from, at great prices. Shop securely online at buildandplumb.co.uk

Contact info

  • Build and Plumb Unit 14, Brunthill Industrial Estate,, CA3 0EH , Carlisle, United Kingdom

  • buildandplumb.co.uk

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Incompetent

Incompetent. Sent two wrong items on an urgent order that I paid next day delivery for. Was advised they would send out correct items same day, only to receive a subsequent email advising they would not send out correct items until return received. Next day becomes a week plus a waste of my time.

October 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam Company In my opinion!!

This company is terrible! Look at so many bad reviews particularly its customer service, people claiming they’ve been lied to and ignored!! Don’t believe the good reviews!! I didn’t receive my order, yet they refuse to help! They say because there’s a photo of it being left on my doorstep then that’s proof of delivery when in fact reality, consumer law and common sense states otherwise! I’m not worried about the money because I can claim back through my bank as they are aware of consumer law and have common sense! I’d already had two high orders from them which went fine, the problems arise when something goes wrong! I warn you not to use this company! They’ve been rude in not replying and not getting back to me when they stated they would! They are ignoring consumer law and what’s right! If I had to I’d take them to court, but as I said I will claim through my bank who will then demand the money from Build and Plumb. I really do detest this company for how they’ve treated me and I believe scammed me, as in ignoring consumer law and what’s right, when they know my rights but ignore them! The delivery company didn’t knock, I was in all day but decided to leave the order, or say they did, how do I know it was taken back by them after the photo, hence why a photo is rightfully not considered proof of delivery! To leave on my doorstep a big order like that when it’s clearly seen from a public road! I also found out afterwards that gypsies were working in a neighbours drive! Sorry to stereotype but I am concerned! Please do yourself a favour and shop elsewhere! I will now be copying and pasting this review everywhere possible and will soon be doing a YouTube video review showing all correspondence with this sham company!

October 1, 2025
Unprompted review
Rated 3 out of 5 stars

I received my new hose in a timely…

I received my new hose in a timely manner and although not used yet, appeared to be new.
However, the hose was shown in a plastic box but arrived in a cardboard box. I sent feedback which appears to have been ignored.
I have now looked at other peoples feedback and discover that 10% is negative.
My hose was manufactured in 2022 so I wonder if it will last the full 5 year guarantee!
Also the parent company is listed as JT Dove so this traditional company may be separate to "BuildandPlumbonlinematerials" in quality of service.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Shady Business Practices - Ignore "In Stock" Info on Website - It's a Lie

Placed an order for an item listed as in stock on their website and selected 48 hour delivery.

Had a notification the next day to say that the item had been despatched and had confirmation email from Royal Mail to say they were expecting the package.. so far so good.

Five days pass and nothing gets delivered. Daily checks on the Royal Mail tracker say that they still hadn't received the item.

I emailed Build & Plumb to find out what was going on. To be fair they did respond quickly, however, that was the only good thing. Turns out the item was never in stock and they had to order it in from the manufacturer.

I strongly advise anyone deciding to order from Build & Plumb to actually phone them to find out if the item is in stock as you obviously can't trust the website.

Ultimately I was lied to twice - once saying the item was in stock and again saying that it had despatched. Terrible business practice, I certainly won't be using them again.

August 31, 2025
Unprompted review
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Rated 1 out of 5 stars

TERRIBLE SERVICE!!

Ordered 2 long sleeve t-shirts by Snickers and Mascot on the 29th June. Had to chase 4 weeks later to be told THEY had not ordered it in from their suppliers and it would be another 10 working days. 12 working days later after chasing them again they decided to cancel my order even though they are still advertising the items for sale. DONT BUY YOUR WORK GEAR FROM THEM, TERRIBLE SERVICE.

June 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Customer service: ZERO

Customer service: ZERO.
I ordered a towel rail valve and paid for next-day delivery because I was in a rush with the work.
Delivery was quick, but once the package was opened, came the surprise.
The valve was full of scratches, making it impossible to fit.
I called customer service and sent an email with pictures of the damage, and their solution was for me to send it back to get a refund or a new one.
If they were more professional, they should have checked it before sending a damaged item to a customer.
Now I have to fill the heating system to leave hot water for my clients and then order new valves from another supplier and then empty the system again to install the valves.
They have caused me delay, money lost and time wasted.
Never will use again and I don't recommend.

July 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Disappointed and let down

Ordered a loft hatch and ladder for next day delivery on Monday as I had a tradesperson in all week who could fix it. The ladder alone was delivered Tuesday. I telephoned the company who assured me they’d get in touch with the courier and track it down asap. No response all day. I called again Wednesday and was told they would send another. It’s now 6pm Friday and once I worked out which delivery company the new tracking number was for, the tracking for the hatch door says that they have been notified but not received a parcel yet. I was assured it would arrive today.
I’m really disappointed with this experience as they’ve let me down, and they’ve failed to come back to me or follow through on what they said they would do. I woudlnt trust them for same week delivery again, I hope it’s not simply that I was a female customer calling / with a delivery issue - I wonder if they get their act together for male project managers / builders.

July 23, 2025
Unprompted review
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Rated 1 out of 5 stars
Verified

I originally ordered on the 11th of…

I originally ordered on the 11th of July with dispatch taking place on the 14th. That order never made it to me as it was damaged in transit. No communication came from the seller and it was left to me to call DX to find this out and then call to rearrange a resend. After calling on Monday 21st I was told it would be dispatched the same day and arrive on the Tuesday. The order wasn't dispatched until the Tuesday and then DX failed again to deliver it on Wednesday despite me staying in for the two hour time slot. It now says it's due today but with no time window. 13 days to wait is really not acceptable.

July 14, 2025
Rated 5 out of 5 stars
Verified

Brilliant service

Brilliant service
Fast delivery. Definitely recommend this company. Will use you again in future
Thank you so much

July 14, 2025
Build and Plumb logo

Reply from Build and Plumb

We appreciate your kind words about the speedy delivery, thankyou for your feedback.

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