Avis

Paid for next day delivery, Wickes sent the wrong wood, then they didn't exchange for the right wood until 3 days later but refused to partially refund me for the next day delivery (which was £9).
Company has since ghosted me and my emails. Will never use this company for deliveries again.

Product never sent, vague email saying sorry for the experience with no actual details on when the stuff I bought would be sent, and no actual offer of resolution either. The reply to my complaint was clearly written by AI, and had some random Spanish paragraph still left in the email they sent, so no one had even bothered to proof-read their AI slop.
Clearly whoever runs this shop simply doesn't care about their business. Waiting a day to see if they reply to me with an actual human response and then requesting money back through Paypal as it's been nearly 3 weeks since my order and supposedly they haven't even sent it yet when they said it was meant to arrive today. Wasn't like that product was cheap, either.

Two of the prints were decent, the third one (at maximum size) was dreadful. It was totally pixelated and grainy and looked like I had printed out a tiny jpeg blown up about 10 times the size it should have been. They claimed it was the file that the artist sent, maybe that's true, but someone at this company actually had to print this out, wrap it up and send it to me, and no one thought 'hmm, maybe this one just hasn't turned out so well and we shouldn't be trying to sell this work at this size'.

Anyway, that was the beginning of the troubles. Contacted them through the website on the 8th of April, because there is no chat box or actual email even when you log in to contact directly. 'We will reply within 2 working days'. They probably should update this message to say 7 or more.

Finally, someone gets back to me with a really bizarre short email which made no sense and resolved absolutely nothing. I questioned it, ended up having a back and forth email chain for a few days. Finally, on the 21st of April I am told, if I rip the print apart and take a photo of it, they will give me a refund.

Pretty gross to have to rip up an artist's work that I actually really admire, but I couldn't use the print in the state it was so I did it. Replied to them the same day with the photo. Oh what a surprise, they now totally ghost me.

Luckily I paid with PayPal so I will get my money back eventually, but the fact I have to go through them after I should have got a refund more than a week ago is just appalling customer service.

Would never buy from them again. Artists, these people are telling customers to tear up your work. Do NOT give this company your business.

Edit: Literally have the receipt of the email I sent on the 21st of April with the photo of the torn up print, AND I flagged this on PayPal support for them to address through the PayPal system too a few days ago, including that same email chain as I'd already sent. There's no way they did not receive this as their reply implies.

Up until now not had a problem with Booking.com. Even got to Genius Level 3.

So because of the IT issues today, our flights were massively delayed. BA offered to move them for us for free, fantastic. Only issue was we'd booked the car rental through Booking.com.

Their online chat: Down. Their 24/7 phonelines they specifically offer as a perk for Genius Level 3: Down. Can't cancel for free through the website. Emails not responded to.

I ring Europcar instead, who the car booking was actually with. They say they can't actually change the booking because it was through Booking.com, and if it hadn't been, they could have moved it for free, AND I wouldn't have had to pay the extortionate £840 deposit fee that is set by Booking.com. Through Europcar, it's £250, which is in line with other car rentals.

Keep trying the phone for Booking.com for hours until finally I get through. Oh wonderful, it's a call centre in Asia, and the first woman literally cannot understand a word I'm saying and then the phoneline disconnects. Phones go down again for another hour. Get through again, also a woman who is struggling to understand me again. Finally told they can cancel the booking, but ONLY if they see me having rebooked, paying an additional amount to do so through their website. I'm like, well I've already paid you upfront, so can you not just like use that money like Europcar would have been able to do. Nope, I have to pay twice on the promise that this lady will leave a 'clear note' to refund me so long as I pay them twice. I ask for an email confirmation because frankly I don't trust her, and she says that isn't possible. Ask to speak to her management who she kept putting me on hold for a long time to ask questions to. Suddenly they're all in a meeting.

Yeah, no. I took the quarter refund online and took my business elsewhere. Because if I have to pay twice for the same trip, at least it isn't all going to Booking.com.

First their website was useless, the faulty coding means if you have a double-barrelled name you can't check out. So had to ring in to book, that was a faff, and then the text they sent me asking me to 'check in' right before I hired the van completely misquoted the amount I needed to pay. Had to ring in again a few times to try and sort this out. They confirmed the website was indeed incorrect so I was paying only the amount I'd been quoted for, but this then highlighted that they had never informed me of a £200 deposit on top of the already extortionate amount I was having to pay to hire the van in the first place (never got through the website for it to warn me there and the person I booked on the phone with didn't warn me either, which Enterprise confirmed to me by listening to the call, but still told me I had to pay the deposit anyway), and I had to borrow money from family to afford that.
Luckily, picking up the van was a really good experience and the staff member behind the desk was very helpful and friendly and sorted most of that nonsense out. Returned van at the end of the hire experience and got the deposit back as van was in same condition as I got it.
So why the 1 star? Because I just received an email from Enterprise telling me they're going to attempt to take money out of my account for a toll bridge fine that I paid. To give credit to Enterprise, this was somewhat of an error on behalf of TT2, because they misallocated my payment to a previous driver's journey. TT2 immediately cancelled the UTCN once I confirmed my payment to them for the correct journey.
But because Enterprise have stated they are simply going to take money out of my account without even querying this with me, I have now had to lock my card and order a new one, because they provide no phone number in their threatening letter with which I can call their fines department to sort this out immediately. They want £67.20, £35 of which is their 'admin fee', because they have 'paid for this violation/offence'. Only TT2 confirmed that they hadn't paid at all, but are still trying to charge me anyway.
The overall experience has just been so frustrating and stressful and with insurance meaning I wouldn't have to pay £2500 on excess should the van be totalled, the van cost about £100 less than just buying a cheap second-hand van. Sorting this out has been such a waste of time. I will never use Enterprise again.

Awful customer service. Tried to ring twice, both times on hold for more than an hour. Both times, when finally getting through to someone in a call centre outside the UK, I was randomly hung up on. First time was when I told them they were responsible for the account because it had moved over from SSE and they told me that wasn't the case. So I go to the webchat. Place 400+ in the queue. Sit for around 2 hours to get through... to no one, no one was there.

Message them on twitter, someone finally responds, to tell me to email the company. I already had, the emails were never answered.

This was all to do with a faulty meter that had loose tails and could have caused an electrical fire at any moment. After a few weeks of getting no where, in desperation I just asked Octopus to move over the account, luckily this was done without OVO blocking the move, and Octopus then fixed the meter as an Emergency fault the same day as I called them.

Rang twice, the phone went through to the sound of a call centre but no one answered both times. Go to the webchat, the helper takes 10 mins+ to even reply to anything in the first instance and told me to call the sales team again. The webchat helper couldn't do anything about the contract the rogue Director signed, no chance to even pay exit fees, but they did at least make sure to make a note that we didn't want to continue past 2025... Stuck paying nearly £2 standing charge a day plus other fees until then for buildings that don't even have anyone in them, whoopee.

So you have to enter your email in the site to get access to these free videos. Protip, use a disposable email so you don't get slapped with endless spam and get your email sold off. In these videos they managed to pad out what you can learn from any therapist in the world in 5 minutes into 50 minutes of videos. To top it off, you click on the third and find out it's "coming soon". Yikes.

Save yourself a lot of time by googling parasympathetic breathing. I will save you even more time by telling you you literally only have to breath in for a shorter time than the amount of time it takes you to exhale. Practice this often and you will engage a relaxed state in your body, bonus points if you can remember to use it when you're really stressed to calm yourself down. There, I saved you 50 mins and a lot of money that these cons will likely expect you to spend to learn more about their "totally-secret-we're-definitely-not-lying" techniques.