Awful customer service. Tried to ring twice, both times on hold for more than an hour. Both times, when finally getting through to someone in a call centre outside the UK, I was randomly hung up on. First time was when I told them they were responsible for the account because it had moved over from SSE and they told me that wasn't the case. So I go to the webchat. Place 400+ in the queue. Sit for around 2 hours to get through... to no one, no one was there.

Message them on twitter, someone finally responds, to tell me to email the company. I already had, the emails were never answered.

This was all to do with a faulty meter that had loose tails and could have caused an electrical fire at any moment. After a few weeks of getting no where, in desperation I just asked Octopus to move over the account, luckily this was done without OVO blocking the move, and Octopus then fixed the meter as an Emergency fault the same day as I called them.