First their website was useless, the faulty coding means if you have a double-barrelled name you can't check out. So had to ring in to book, that was a faff, and then the text they sent me asking me to 'check in' right before I hired the van completely misquoted the amount I needed to pay. Had to ring in again a few times to try and sort this out. They confirmed the website was indeed incorrect so I was paying only the amount I'd been quoted for, but this then highlighted that they had never informed me of a £200 deposit on top of the already extortionate amount I was having to pay to hire the van in the first place (never got through the website for it to warn me there and the person I booked on the phone with didn't warn me either, which Enterprise confirmed to me by listening to the call, but still told me I had to pay the deposit anyway), and I had to borrow money from family to afford that.
Luckily, picking up the van was a really good experience and the staff member behind the desk was very helpful and friendly and sorted most of that nonsense out. Returned van at the end of the hire experience and got the deposit back as van was in same condition as I got it.
So why the 1 star? Because I just received an email from Enterprise telling me they're going to attempt to take money out of my account for a toll bridge fine that I paid. To give credit to Enterprise, this was somewhat of an error on behalf of TT2, because they misallocated my payment to a previous driver's journey. TT2 immediately cancelled the UTCN once I confirmed my payment to them for the correct journey.
But because Enterprise have stated they are simply going to take money out of my account without even querying this with me, I have now had to lock my card and order a new one, because they provide no phone number in their threatening letter with which I can call their fines department to sort this out immediately. They want £67.20, £35 of which is their 'admin fee', because they have 'paid for this violation/offence'. Only TT2 confirmed that they hadn't paid at all, but are still trying to charge me anyway.
The overall experience has just been so frustrating and stressful and with insurance meaning I wouldn't have to pay £2500 on excess should the van be totalled, the van cost about £100 less than just buying a cheap second-hand van. Sorting this out has been such a waste of time. I will never use Enterprise again.